After my car was totaled in an accident, Patterson Auto Body was called to tow it away. I was in the ER getting checked while this was happening. Patterson's personnel , particularly a woman named Amy, cleaned up the area and gathered my personal belongings. Even though they were not in my insurance company's network, and my car would be leaving their possession soon, Amy was extremely kind and helpful. I was still somewhat traumatized by the accident, and she walked me through the process, looked for my missing eyeglasses, and helped me stay calm and do what needed to be done. Thank you Amy and Patterson's for making this process go smoothly. I would definitely recommend them. read more

I am a local business owner and these folks have repaired a number of vehicles for me. I have found them pleasant, timely, and all around good folks to deal with. I have used them for both insurance work and items we paid for out of pocket. I would and do highly recommend them. read more

if I could give this place negative stars I would. Im pretty sure all the positive reviews here are fake and it's their friends and family members giving them that review. Unfortunately I had an accident on July 18th 2023 and the cops called this company when I asked for a tow. This was my first accident so I didn't know how this worked, I guess they sensed my lack of knowledge and took that as a chance to treat me anyhow. I had called the day after they towed my car to see ask some questions. it was at that time that a man insisted that they were also an auto body shop and they could fix the car if I wanted. I agreed because like I said this is my first accident so I was not sure how this worked. I let the insurance company know that's Patterson would be fixing my car and they did the estimates and everything with them and not me. I was not aware of what was agreed on to fix on my car. the car was with Patterson from 18th July that I had the accident to 15th July. all this while the insurance was up my ass about returning the rental car so I had to call patterson to get updates on when I could pick my car. everytime I called, Amy one of the workers there sounded irritated that I was calling to check up on the cars progress) a car they had for about a month). Finally when I was told I could pick it up and I realized the color of the new paint was different shade from what my car was. To make sure that I was not tripping about the color, I decided to seek another shops opinion. the shop agreed that the color was indeed differ so I went to Patterson and In calm nice way told them the color was different. Amy aggressively told me that I should not have gone to another shop for option. she then told me the insurance did not pay for blending the color which is why it's different. however the insurance sent me a list of things they authorized and blending was included. I called Patterson and Amy reined insulted on me on the phone. she basically told me that I am asking them to fix the color which they fucked up for free. she yelled at me that I should take my car elsewhere to get it fix it, when I threatened to take them to court she warned me not to threaten her and then she cut the call on me. I will definitely take them to court because I know my rights. if I was a white personal they would not do this crap. they are a bunch of racist motherfuckers at this place. if you value your piece pleas go somewhere else to get your car fixed. the moment the moment they get your money they begin to treat you like shit. my biggest mistake was letting there people fix my car, a car I saved up with my hard end money to get. Ps. Don't nobody from this fucken shop reply to this post. You have my number so fucken call and fix my shit. read more

Had my daughter's SUV in here last year and had a good experience. When someone backed into my car I used them again. They helped me deal with the insurance company even though it was the one for the person who hit me (not a good one). It took time to fix because of supply issues from Genesis but they communicated well with me and fixed the car like new. read more

I had a great experience with this company. I called most of the auto body shops in cville to get an over the phone estimate (some places didn't do over the phone but as a student time during work time hours can be difficult) and this place got me an appointment quickly, and was the most reasonably priced. I greatly appreciated them also giving me extra advice. read more

A deer ran into my car and it's like it never happened. Phil does amazing, detailed work and truly puts the love time in for a perfect job.

Wow, what an incredible experience I just had at Patterson's. I stopped by to get what I suspected was a mostly "easy fix" but one never knows with autos & blemishes. From the moment I got there folks were helpful and knowledgeable. I am certain that they could have "taken me for a ride" and charged me for a new part but they salvaged the original and did a quick fix. Now I know where I'll go if ever I need this skill set and expertise on a larger scale. Thank you for your small-town friendliness and generosity! read more

Saved my 750, great family owned business. I take everything here and have for years.

Terrible Service and completely unprofessional. My car is worse off then when I brought it there. The staff was rude and the prices were outrageous! I will never use their services and will tell others the same! I felt harassed sexually! #MeToo read more