This has been a terrible experience from beginning to not even over yet. Kayla at the front desk has been rude and unwilling to help me locate any updated information about my vehicle the entire length of the repair. Chris my advisor promised me my car last Friday but apparently took a half day and there was no communication my car wouldn't be ready until Monday. Finally spoke to a manager, Tyler, who promised my car would be ready at 5 on Monday it was currently being washed. The car is covered in white water spots and looks like a 3 year old washed it. I turn the car on and immediately have error messages on the dash for my TMS, Chris tried to tell me I just needed to air up the tire. Once I said no that wasn't it and he needed to go look at it, he told me to still take the vehicle and he would come pick it up at some point and repair it. Of course I left the vehicle because the job is not completed and I'm not taking possession of a vehicle you have not finished fixing. I tried to call the manager Tyler back, as I was instructed to do if there were any issues, once when I was leaving after finding the error, and once this morning to see if they are resolving the issue. He is now ignoring my calls and I have no resolution estimate at this time. They may have changed their name from Autobody Express to escape the bad reputation but rest assured, the level of work here is still subpar. UPDATE: 7/22/26 - I'm back to continue my review not that I have car. Tyler text me yesterday at 10AM and I quote said, They had picked up the new sensor that morning and offered to bring me my car when it was fixed and return my rental for me. Offered to put gas in so I didn't have to worry about it. I expressed my concern that I was worried there could be other unresolved damage they ignored and he assured me he drove the car himself. The best he could guess was that the sensor failed from internal damage you are unable to see from the outside. It was internally damaged from the wreck. assured me it was being replaced. 4:40PM comes around I call and ask where my car is. They haven't even left to bring it to me yet so I told them I would just come get it. I get there, the car is still filthy and Chris tells me they didn't replace the sensor, they just cleared the error message. HAD MY CAR ALL DAY TO CLEAR AN ERROR MESSAGE AND IT STILL NOT BE CLEANED. I arrive home from picking up groceries after getting my car and open the door, it makes this incredibly loud banging sound. I send a video to Tyler immediately. He ignores me. I show up to Caliber at 7:30 the next morning where I'm informed they're in a meeting and I'll have to wait for someone to look at my car. Chris and some other man come to my car and look at the door, say it's an easy fix, take the car, come back a few minutes later, and tell me they just needed to tighten down the bolt on the hinges. THIS PLACE IS SO NEGLECTFUL. DO NOT COME HERE. read more

I give credit where its due (which is why they recieved TWO stars) they do GOOD work, BUT if you need your car back within a certain time frame...DONT put your eggs in this basket. They had my car for a MONTH! After being promised MULTIPLE times when vechicle was to be ready, instead having to extend my rental SEVERVAL times. Chris was NEVER available by phone after tediously calling the Bossier location to get an update, it was always an excuse. I was told on Thursday (after finally having to turn in rental) that it will be ready by that Thursday evening, but I was going out of town. Came back that MONDAY morning and car was STILL not ready. Even got an extra day to do what you had to do. And no with NO rental, I needed my car back. Finally got my car that monday EVENING. Like I saud, the car is fix, but very dissatisfied with the LACK OF COMMUNICATION AND TARDINESS. Im convince it was done purposely to stretch the labor as the insurance was paying. read more

Basically totaled my vehicle because the labor was 80% more than the parts also let the back seat flood because the didn't cover my vehicle when it rained and put the parts they did take off in my backseat scratching them, my seats were leather read more

Caliber Collision does a great job on car repair and customer service. We received text updates every step of the way which was nice. And they said it'd take 6 weeks but only took 2. Under promising and over delivering is A+ customer service. Better to be pleasantly surprised than disappointed. read more

They really are good at what they do you can't even tell my car was in a wreck. It looks new again Thank y'all so much!

My vehicle looks great. 2012 Equinox had damage to one door. Equinox was parked at a grocery store and grazed by a pseudo-attentive operator who seemed intimidated by the challenge of keeping her oversized Good Old Boy Truck between two yellow lines. My Equinox is black, black being the hardest color to match(especially a 10 yr. old paint job), and any flaws or faults in the new paint show easily to even the untrained and half blind eye. Chad T. did a great job with the paint and body work. Almost wish the Mega Pickup had grazed another door, or even crunched a quarter panel. Two thumbs up for Chad's work. The man takes pride in his work; he cares, a trait rare these days. Indeed, I found the staff at Caliber Collision courteous, attentive, and helpful: Professional. Sites similar to Yelp can be an outlet for venting the frustration of people having a bad day. Indeed, Yelp often provides the parade of ponderous, plodding, plebes a path to purge pointless pedantic postulation, perhaps providing pain and a plethoria of perplexities peculiar to the planets premier primates a passage from their taxed, tangled, twisted or tortured thoughts. Wordy and presumptive of me, but kinder and a socially acceptable way to state the obvious: People like to bitch. So it flows. Well done to Caliber Collision of Shreveport, LA, and Chad T. in particular. Regards; Hieronymus H. read more

The folks up front were so helpful! Explained everything and made this repair as painless as possible. The repair to my Lincoln is amazing will definitely recommend to others. read more

The only good thing I can say is the car looks good. My husband drives a 2019 Honda Accord Hybrid, which he banged up during Snopocalypse 2021. The body damage wasn't terrible, front bumper, back bumper and windshield mostly, but the car itself would not drive, every warning light came on and the car specifically said that the power train was jacked, and it was smoking from the engine when running. All of this was told to Caliber Collision prior to them picking up this vehicle and we were assured that once the body work was done the car would be taken to the dealership to have the engine completed. So now the drama begins. Prior to coming to pick up the vehicle we confirmed the correct address twice, with 2 different individuals at the body shop and once with our insurance agent but Somehow the tow truck driver went to the wrong address and then called to ask where he was supposed to be about an hour after he was supposed to pick it up. This was also after the pick up date had been changed multiple times by the shop because there was some discussion about how they would not be able to start work on it immediately and how we would be charged storage fees and that's why they changed the pickup time/ date, all of that talk apparently went away after I spoke to my insurance agent and the insurance agent reached out to them. Seems they're not supposed to be doing that. Per my agent, they're only supposed to be charging storage fees for vehicles that are not being worked on, or if the owner cannot pick up on the day that it's finished or something to that extent. So when it was finally picked up we were told work would begin immediately. Approximately a week and a half after the car was picked up we had to call them for update and we were told the car had not been touched yet. Not a whole lot we could do about that. About a week later, we received the call that the car was ready for pick-up, we asked at that time if the engine work had been completed and we were told the car was finished. My husband went up to pick up the vehicle, was handed keys and he asked again at that time if the work was completed on the engine and was told the car was completed. Husband walked out to the vehicle, 1st thing he noticed is that the glass work was not done, the windshield was still smashed, ( So yeah the work was not complete already) he got into the car and started it and again every single light on the dashboard went off and the engine began to smoke. He did not even try to drive it at that time, he turned off the car went back into the shop, asked to speak to the service rep, who he then walked out to the vehicle and showed that the engine work had not been done based on the smoking and the warning sensors. The representative said to him, "Oh,, I must have missed that, we will get it sent over to the dealership." My poor guy was so angry that he just handed them the keys and left, which really may have been the best resolution considering how livid he was. Flash forward to a couple of weeks later, still no word about what's going on with our vehicle. I call the shop and am told that they have gotten no updates from the dealership and they have been leaving messages like crazy but the dealership is not calling back. I find this interesting because any time I've dealt with either of the local Honda dealerships directly, which we do for every bit of maintenance on that vehicle, they keep me posted via text and daily phone calls, so I reached out to the dealership and was given an update on the vehicle, which was that the car should be ready for pickup by 130 that afternoon but, by the way are we doing the glass work ie the windshield which has still not been repaired. So I reached back out to my insurance agent, we called on 3 way to reach out to the dealership and the shop to get the nonsense about the windshield squared away because it has not yet been addressed. We are basically put off by the body shop and told that the representative will call us back soon. When the representative does finally called me back the next day she says she doesn't know why the Honda dealership told me the car would be ready yesterday because they don't even know what's going on with it. I ask again about the glass work and am told they will take care of it once the car comes back to them. Fast forward to 2 more weeks later I get a call that the car is ready for pickup. I ask again about the glass work. He puts me on hold and goes to check and comes back to tell me that no, the windshield is still smashed and that the car is not ready. Fast forward another week later and the car is finally finished. When I do go to pick it up, no paperwork is associated with the vehicle so I have to wait forever while they try to figure out who is supposed to be taking care of that. Lots more to say but the review is being cut due to too many characters. You get the gist. read more