Amazing service, quick, priced fairly, and the staff were so friendly. Makes me want to get my oil…read morechanged on time so I can see them again!

I usually enjoy my experience at Valvoline stores but was taken back by an experience today. I…read morenoticed the price went up from $123 to $145. When I asked about the price, I was told, "It's a Trump price increase". Politics have no place in getting an oil change. Just be truthful and tell me the price of oil has gone up, I don't care about the political side of your opinion. I believe I will start changing my own oil...we have three vehicles, so you just lost about $300 + in business over silliness.

Great service! Quick and friendly. I came here because they also offered inspections which was…read moreconvenient and was happy with excellent experience.

Fantastic ! Fast service. Didn't try to oversell .. will definitely be back highly recommendread more

Avoid Mavis at All Costs…read more On 5/27/25, I brought my car to Mavis for new brake pads and rotors. When I picked it up, the brakes were worse than before--there was a loud metal grinding noise, the brake response felt unsafe, and the steering was suddenly off. None of these issues existed prior to the visit, and notably, Mavis made no mention of any other problems when they returned the car to me. I brought it back and was told--by the receptionist, not a mechanic--that the issue was my lower control arm. This was never mentioned during the original visit. When I asked for clarification or to speak with a manager, the receptionist became rude and refused to connect me with anyone else. I took the car to a trusted local garage, where they diagnosed the control arm issue and had to completely redo the brake job that Mavis had botched. I ended up paying twice--once for Mavis to make things worse, and again to get it fixed correctly. Despite all this, Mavis is refusing to fully refund me. They keep pointing to their "lifetime warranty" on the brake pads and rotors--as if I would ever trust them with my vehicle again. And if you get to the point of dealing with the regional manager, Don Harrison (737-389-6979), don't expect much. He either dodges your calls or talks down to you--especially if you're a woman. I was without a car for nearly two weeks, spent double what I should have, and was treated with complete disregard. Take your business anywhere else.

I come to Mavis any time I need tire and brake services. They are very professional and provide…read moreexcellent service. I never leave Mavis unsatisfied and the prices are always very reasonable.

Mel , Nick and Scott were a amazing !! Headed out of town and needed my fluids checked!!read more

Friendly, efficient, thorough. Gave detailed answers to my…read morequestions. Crew appeared to work well as a team & have good morale.

On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

My wife and I get our oil change here due to convince.The service is a hit or miss for oil…read morechanges.The gentleman that served me last time I was there by the name of Malachi was mediocre. He was more interested in having conversations with his coworkers than the actual service.What upset me was that he handed me the next appointment sticker for my oil change to do it myself.I also had to request them to reset my oil change light.it should be the service technicians responsibility to do that and perform the "many" points inspection they claim to do. Also I was usually want an oil change.Stop trying to sell me all those other extra services.

I went to this location for an oil change for the first time today and was blown away! My car was…read moretake back immediately and I was escorted into the wait area. The waiting area is very nice: very clean with lots of nice leather seating. The atmosphere was pleasant and inviting. My oil change was finished very quickly (about 15 min or so). My technician was Kendrick, and he was absolutely the best tech I've ever had! He walked me to my car to give me an update on my car's condition and calmly and efficiently explained all the fluids they had checked and filled. He then says, "Now please don't feel pressured at all; we have a few optional services available." He then explained several optional services that I could choose and said he could give me pamphlets that explain when I should get them done. I was amazed!! I have never been treated so well at a car shop! I always feel so pressured to buy all the extra services and feel put down as a woman walking into a mechanic shop. I told Kendrick at least 4 times what an exceptional job he was doing and how much I appreciated him. I will go back as soon as I need to!

Friendliest, most helpful, kindest service in town. They're a model for what service (with a…read moresmile) should be like... this whole town could take a note. Exemplary, top notch customer service.

Ashley's saved my Marriage. They fixed her vehicle when No One else could…read more... C. Scott

Just got conned out of $500 for a battery. Horrible experience. If I could give negative stars I…read morewould. Will be contacting the BBB. Now I'm stuck like chuck with no car. Not paying another $173 for a diagnostic for you to not figure out what the problem.

had to use impact wrench to remove plug,Was not informed I had a oil leak from the oil pan, My bill…read moreshows windshield cleaned (LIE) washer fluid filled (LIE) had to use a impact wrench to get my oil pan plug back out then changed dou from the price I had been given just minutes ago on the phone prior to arriving there.

I'm late on this review but it don't change the fact of what happened to us…read more....... They don't keep their word and honor their own discount. Chase (manager) gave my wife a card with free oil change 100% discount on next oil change cause they couldn't change her oil at the time she took her car in. So we had it changed at VW dealership. Back in October 2019 when I went to get the oil change the next time I was told at the King's Hwy store that Chase left the Kings Hwy store and was at the Youree Dr store. So after driving to the Youree Drive store and speaking to Chase and him beating around the bush, he was supposed to call us back and never did after speaking to him at the youree store. We was really looking forward to giving them our business since they're so close to where we live but I'm afraid they have lost our business forever!!! Joseph Johnson