On Jan 6, 2026, I found myself with a flat tyre. I called AMA via their online app, and while I…read morehad trouble accessing it and then confirming they had received it, a Roadside rep showed up. To my surprise, the driver's excellence in ALL was outstanding. Driver 78 (RP) was a huge cup of sunshine on a very crappy day. He arrived and assured me he would have me on the road in a few minutes (shieh he did), told me I had a great car (BMW 525i) and that it was in super shape! My ego flourished, but nothing compared to the driver's confidence and kindness. I want to be sure you knew that he was such a valuable resource to your firm and your brand! Thank you so much, Driver # 78!!!! I don't need to use you often, but when I did, you more than delivered! Thank you!! Margie

I have been an AMA member for over 10 years. I live in Canmore and have relied on AMA services many…read moretimes in the Canmore and Banff areas. What happened yesterday represents a clear breakdown of service and communication. Yesterday, my vehicle broke down and would not start while I was approximately 90 km from my home in Canmore, in Cochrane, in the Bow Ridge neighbourhood. I contacted AMA at 1:00 pm to request roadside assistance. I required a tow truck and transportation home. I was given an estimated arrival time of 6:46 pm, meaning an estimated waiting time of approximately six hours. I understand that there may be other emergencies that require priority assistance. I was prepared to wait. However, after waiting more than six hours, the way my situation was handled was unacceptable. The vehicle was stranded in Bow Ridge, an area with no nearby warm places to wait. The closest warm location was approximately 3 km away on foot, which was not a realistic option in winter conditions. For that reason, I had to take a taxi to downtown Cochrane to wait somewhere warm. Each taxi trip costs $18. At 6:00 pm, I called AMA specifically to confirm whether assistance would actually arrive at the scheduled time, because at that moment the service had not yet been assigned to any provider, which I found concerning. During this call, the representative did not place me on hold or attempt to confirm availability with the service provider. Instead, she simply checked the app, which still showed an arrival time of 6:46 pm, and told me that assistance would be there at the time shown in the app. Based solely on that information, and while I was still in a warm location, I returned to my vehicle and paid another $18 taxi fare. The tow truck never arrived at the confirmed time, and until that moment, the service had not been assigned to anyone. I was also never contacted to inform me of any delay. At 7:10 pm, I called AMA again and clearly explained my situation. I made it very clear how frustrated and angry I was with the service and the information I had been given. I explained that I had returned to my vehicle because AMA had confirmed the arrival time, that I was now sitting in my car in winter conditions, without heat, with no warm places nearby, and 90 km from home. The response I received was dismissive: I was told to find another ride to a warm place, meaning yet another $18 taxi fare, and that I would have to wait another hour just to receive an update. No effort was made to locate assistance or improve the situation. Based on my previous experiences with AMA, whenever I had called for assistance before, I had been sent to Standish Towing & Recovery. For that reason, and given the lack of action from AMA, I decided to call Standish directly to confirm if they were available and if they could assist me. They immediately confirmed that they had a tow truck in Cochrane at that moment. AMA had never communicated with Standish, and I do not know what assistance they were planning to send. After Standish contacted AMA for authorization, a tow truck arrived within 10 minutes. I also want to emphasize that there were services available to help me. After waiting more than six hours and explaining my situation in detail, it is inexcusable that AMA made no effort to seek an alternative provider or solution. This demonstrates a complete lack of urgency and responsibility. This leads to an obvious question: Why, after waiting more than six hours and clearly explaining my situation, was no action taken to locate available assistance when I was able to secure help in 10 minutes with a single phone call? This experience shows poor communication, lack of follow-through, and a failure to act, despite clear information being provided multiple times. As a result of this experience, I am extremely dissatisfied and will not be renewing my AMA membership. I no longer have confidence in a service that relies on an app rather than verifying availability, confirms an arrival time without confirmation, and then leaves a long-term member without assistance.

Great team thank you ! Each services more professional and responsive. Especially road test…read moreinstructors are so kind.

Worst registry I've ever been to. There was only one agent who was authorized to do corporate…read morereturns and changes. After waiting 20 mins and 5 people passing us in line, they only qualified agent took someone who was behind us . Went to another nearby registry, in and out in 5 mins. Find another registry!

I went to the North hills registry in NW Calgary. They were so cooporative and knowledgeable. A…read morecounter clerk there (Hable) told me that I only need a "basic" road test to get my driver's license back. I got the test right away with the examiner Ken (who was also kind and knowledgeable) and got my license quickly back. Furthermore, Hable helped me to get 140$ back from the UNLIMITED REGISTERY in northeast Calgary because they didn't know the law and charged me more and put me on a wrong road test (they put me on an advanced road test! and charged me 147$!!!). thank you Hable Thank you Ken

Although I don't enjoy going to any government institution or government-sanctioned agency because…read moreof the inevitable sometimes unjust added sytemic expenses involved, I really must rate this registry office on its obvious merits. Over a dozen visits to Express have been most trouble-free: their effectiveness in dealing with so many public concerns has proven them to be relatively headache-free. It seems obvious that this place is run by business-minded people, which in contrast to most government-oriented services stands out as special. As well, their multi-cultural staff all are courteous even with complaining customers, and efficiently keep focused on the task at hand while gently commiserating with the disgruntled ones. As well, they have to deal with all kinds of accents and troublesome immigrant concerns like learner's permits, licensing and registrations. Soothing... My last time there was this past week, and when I had to get some docs from my insurer in Edmonton, they made it so easy to receive a needed fax, and then told me I'd not have to grab another number to wait in line again, but just make myself known 15 minutes later. I did so, and in only another few minutes I had everything done. Cool, eh? As I see that some registries are not run as efficiently, perhaps we should help people go to this one rather than elsewhere.

REALLY slow.. 40 minutes before they called my number, then the clerk walked away, and didn't come…read moreback. Other employees were unfriendly and impatient.. complete overall inefficiency. So I left in utter frustration, and went up to Crowfoot Plates, where I had a seamless (and friendly) experience.. I was in and out of Crowfoot in 16 minutes, and that was with a line up!

My son did his road test on the weekend and failed as a result of his 1st attempt at of parallel…read moreparking as he "climbed the curb". Tester said it was an automatic fail. My understanding is you get 3 attempts at PP and I know my son is a decent PP.- Very frustrating at a $185 per road test- something not right here.

Let's get this out of the way: no one comes to these places for fun and the rates always feel…read moreexorbitant. Ok, that being said: this is one of the better ones. The decor is fascinating and that is important when your butt is glued to a chair for the duration. Immediately get a number from the red dispenser on the right. Ideally someone would tell you that when you arrive - but if not - understanding will dawn as numbers are called :P This place is BUSY with a myriad of services, and I did notice them make a visible effort to track 'who's on first'. More importantly, the people I dealt with were knowledgeable and efficient (and kind). Load your phone with a good game before you come, make sure you have all your paperwork, a treasure chest of gold, and a delicious coffee :P

They moved the guy said 2 years ago but all information on the internet and under Beddington…read moreRegistry still shows their old address. Pretty poor service and why is the Province not fining them for not updating their records.

I thought they were great! I booked my sons drivers test, they had us in and out within 4 minutes…read moreand on the road he went with the instructor. I had a rental car booked the inspector looked at my vehicle cancelled the rental saved me money and let my son drive my car as it was a minor chip on passenger side. Didnt have to wait in line long to get his official license slip. it was great! Thank you!

Slow, not enough staff. There's 8 people in front of me, at least 7 behind me. It's the last week…read moreof the month why are there not extra staff working. 20 minutes waiting and still 6 people in front.

Warning hours of operation are not what they say, I arrived…read moretoday at 535 after trying to log in to their advertised jump the line on their website,nothing found,so call for instructions no answer,drove to location to sign in - Jump the line service at the location.computer stated not available,so I ask to speak to manager were they refused to fit me in as they were busy and may have to work after 6 pm so they not taking any more customers.I am very dissatisfied with them sending me away at 538 pm when they advertise open until 6.I will never visit here again

Not familiar with current Rules, regulations or Laws. I went…read moreto the registry with my bill of sale, current insurance and inspection certificate. About a month ago the laws concerning out of province inspections changed. An inspection done in BC is now valid in Alberta for 90 days. The person at the counter told me my inspection certificate was not valid. I told her she was wrong and asked her to talk to her manager. Her manager told me it was invalid because it was purchased by my company (which I own). I told him he was wrong and asked for a business card with his name on it. He refused to tell me his full name, so I told him I wanted a photo of him. He told me I could not take his picture and told his staff to call police. I took his photo and left. At no time did I ever raise my voice or use profanity. I went to a different registry and had my vehicle rgistered and plated without any issues. I contacted the police later and found that he did make the police report but the police did not need to talk to me. Canadian law states that anyone in a public place may take anybody's photo without permision. According to Linked-in I was talking to Omar Abou Shaleh, assistant manager.

Renewed 2 vehicles and my drivers license. Even though they are often busy they are very efficient…read moreand move folks through pretty quickly. I need a medical with my class 2 and motorcycle and because of age. My Dr. Had neglected to check off the MC part so the clerk called them and got a proper one faxed while I waited. Took very little time and I left satisfied. My experience there is that all the clerks are pretty helpful and knowledgeable.

It doesn't matter how well you drive; you will conveniently "fail" the first road test and get…read morereferred to "good" driving teacher . Creative business strategy and connections on both ends. It's clever. Find another place to take the test if you don't have money to waste.

I had to get a new driving license & they were my first pick. The location is convenient in…read moredowntown Cochrane, with lots of parking. I also appreciate that they are open Saturday. There is not a lot of seating and I have seen 'standing room only' more than once. The chairs are hard and not very comfortable, but functional nonetheless. I have found the staff to be friendly, which is very important to me. However, be aware that they have a surcharge if you want to pay by credit card, which has influenced my decision to shop elsewhere in the past. This time, I was walked through my options, received clear instruction and had a smooth experience. I would recommend this business and will return when I have need.

Not my first time here and definitely not the last…read more I used to go for registry services in Calgary on my way to or from work but appreciate the short lines, fast and friendly service in Cochrane.