**UPDATE: I can no longer recommend SF Remodel under any circumstances.**…read more
My original review was largely positive. SF Remodel converted part of my garage into a pantry and bathroom, and I was pleased with the finished space. Their employees did good work, and I found the company pleasant and accommodating. Despite significant scheduling problems and some questionable subcontractor work, I gave them a favorable review and said I would hire them again.
I would not make that mistake today.
The project took far longer than expected, largely because there appeared to be no project management. There were also some remarkable construction mishaps. They installed flooring over a level surface and somehow ended up with a noticeably sloping floor. Their first attempt to correct it with self-leveling concrete made matters worse. Their next attempt, involving a concrete grinder, got the floor reasonably close to level but left the surrounding area covered in fine dust.
Still, I was willing to overlook these problems. The finished space was attractive, and I believed the company had acted in good faith.
The real trouble began after the project was completed.
SF Remodel never installed a garage door that was included in our contract. We agreed that I would hire someone else to do the work and deduct that expense from my final payment. I did exactly that.
Months later, SF Remodel contacted me claiming I still owed them the final payment. I explained the garage door arrangement, and we resolved the matter.
Then they contacted me again with the same claim. Once again, I explained the arrangement, and once again, the matter appeared to be resolved.
Now, more than a year later, they're demanding the same payment for a third time.
This time, they escalated to written threats of placing a mechanic's lien on my home. I again provided proof of payment and explained the garage door deduction.
Saul, one of the company's partners, called me and, during the conversation, threatened to come to my house and "destroy my sh*t, motherf*cker."
Yes. An owner of a remodeling company threatening to come to a former customer's home and destroy his property over a payment dispute that had already been addressed twice.
I have since provided the payment documentation yet again. As of this writing, I have received no response resolving the matter.
I want to be fair to the people who actually performed the construction. Their in-house crew did good work, and I remain pleased with much of the finished project. But good craftsmanship cannot compensate for disorganized project management, repeated billing demands, threats against a customer's home, and abusive language.
**My original review said I would hire SF Remodel again. I now regret having written that.**
A remodeling project requires you to trust a company with your home, your money, and your peace of mind. Based on my experience, I cannot recommend placing any of those things in SF Remodel's hands.