My house had a 4-inch settlement, leading to an undesirable steep slope in the floor. A portion of the foundation, located inside the home, was difficult to access for repair and also had a crack that required treatment.
Foundation Solutions did an outstanding job lifting the foundation and carefully addressing the crack. They installed 1 helical pier and 8 push piers, including one inside the house. I am not only pleased with the final result but also deeply appreciate their quality of work, professionalism, and integrity.
Foundation repair is a significant investment that requires meticulous engineering planning, skilled execution, and good quality control to achieve long-lasting, durable results. Choosing the right company is crucial for success. While I initially made the mistake of not selecting Foundation Solutions, I was fortunate to correct it before it was too late.
At first, I signed a contract with a larger company that has more presence in the Bay Area and specializes in underpinning. One of the main factors in my decision was their lower price. However, I soon realized that the lower cost came with reasons. After signing the contract, I experienced slow responses in emails and calls, and my concerns were left unaddressed. Frustrated with the lack of attention, I decided to switch to Foundation Solutions. Looking back, I'm so glad I made the right choice, even though I lost the deposit from the first contract.
Here are a few of my impressions of Foundation Solutions, based on my first-hand experience and comparison with another company.
1) Attitude - They uphold the high standard and deliver high quality of work. They take great pride in what they do, demonstrating meticulous care and striving to provide a five-star experience for their customers.
2) Expertise - They possess extensive knowledge and resources for foundation repair, including the expertise to efficiently work with the city building department to obtain permits in a timely manner. Additionally, although they don't heavily advertise their underpinning services, they are an authorized dealer of Ram Jack products and leading experts in installing underpinning piers. For my project, they professionally installed eight push piers and one helical pier under my house, delivering excellent results.
3) Price - Although their price was higher than my other quote, it is very reasonable and I understood why:
a) Subcontract cost - Engineering and Drafting are out-sourced, rather than handled in-housed as with the other company. Comparing the engineering documents submitted to the city, it's clear that the Foundation Solutions' subcontractor is more professional and efficient.
b) High quality material - the push pier installed by Foundation Solutions is Ram Jack, a commercial-grade product with a longer span support and greater durability than the residential grade one used by the other company. I particularly liked its durable design which includes guide sleeves and a rust prevention coating.
c) More time and attention were allocated to the project, ensuring a higher level of detail and quality. Based on the above, the value I received made the price well worth it.
4) Team work - The staff at this company work collaboratively, covering for each other to achieve the best results. In contrast, at the other company, the team members tended to step aside and then explain things in a way that avoided stepping on each other's toes.
5) Communication - Excellent communication with me efficiently to address my concern about the crack to give me a worry-free experience, while at another company I was told the crack was a "non factor".
I'd like to thank many folks with Foundation Solutions for making the project successful and the experience wonderful!
- Brett (Project manager) has been an incredible partner to work with. He demonstrated exceptional professionalism, punctuality, courtesy, reliability and integrity. Thank you!
- Humberto (Foreman) & site crews were both very friendly and highly knowledgeable. Thank you for your tireless and relentless efforts from start to finish!
- Thank you, Collin (Account Executive), for identifying the crack during the initial inspection, which other companies overlooked. Your clear and well-written proposal truly stood out from the rest!
- Thank you, Kyles (Project Manager), for frequently visiting the sites and giving me opportunities to ask questions.
If you're looking for a worry-free foundation repair experience with high-quality, long-lasting results, I highly recommend Foundation Solutions! read more