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    Cake-A-Lotta

    1.0 (1 review)
    Closed 12:00 am - 12:00 pm

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    9 years ago

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    Baya Bakes

    Baya Bakes

    3.7(6 reviews)
    0.0 km

    Alexa did my husband's bday cake and it was exactly What I asked and then some. I love her…read moreprofessionalism, and punctuality. And she is very very sweet . Forever customer

    Paid $189 for a small cake with too much black fondant that turned everyone's mouth and teeth…read moreblack. Words were made with a cricut and flimsy paper with no backing. Alexis also requested to change the pick-up time by 2 hours at the last minute, causing me to change my kids' schedules, and then showed up 20 minutes late with no apology. But the WORST was that Alexis forgot to add my husband's (the birthday boy's) favorite part, the vanilla custard filling. So the disappointment was felt all around. I would not even be leaving this review, however, if Alexis had taken accountability for her mistake and offered a small refund (I asked for 25% of the cost which I believe is more than fair.) Alexis referred to her "no refund "statement on the invoice and refused to make this right (read below). This was an overall uncomfortable and disappointing experience. Alexis is obviously still learning a lot about cake decorating and business. You decide if you want your special occasion affected by someone who unfortunately lacks skills in these areas. Me: Hi, thank you for the beautiful cake. I was surprised though, after cutting into it, there was no vanilla custard or pudding. I believe that was what we agreed on and was on the invoice. Alexis: Good evening I truly apologize for not having filling in the cake. Yes, you are correct it is in the invoice. I had a few orders and I definitely could have missed it. I am very sorry for mistake. Please accept 25% off your next order as my sincerest apologies. I hope the cake was still enjoyable? Me: I had already told everyone it was going to have a filling so unfortunately there was a sense of disappointment when it was served. I appreciate the future order coupon but I really feel like some money should be refunded for this cake. To me, that would be the appropriate approach. Alexis: I am sorry to hear that. I don't offer refunds as noted in the estimate and invoice. For this time I will extend the refund of $10 for the filling not being added as this is the charge for the filling. I was hoping to offer a greater discount and better experience for the future. Me: $10 is unacceptable. For a $189 cake that was made wrong, I expect appropriate reparations. Essentially, I did not receive what I paid for, and you refunding me the cost for an ingredient is insulting and a failure to recognize the disappointment and embarrassment my guests and I experienced because of your mistake. In order to make this right, I would expect a minimum of 25% back from the original invoice. Out of respect for small business owners, I have not published my concerns online, however, I do expect good customer service. I hope you will reconsider the situation and make the appropriate reparations. Alexis: Good morning Barbara, I understand the inconvenience and disappointment caused and I apologize. Correct I acknowledged the filling was missing from my mistake. I charge $10-15 for fillings which is why I extended the cost of the missing portion of the order. 95% of the cake was completed as ordered with the addition of the macarons I made as well. There are no refunds and this is stated in estimate and invoice provided. I do apologize for the vanilla pudding filling to have not been added and have offered the refund for the charge of the filling as well as 25% off a future order. Me: Well it's unfortunate that I have to make this public and I do hope in time you take a little more pride in your customer service. Also, when you request to change the pick up time, it's best practice to show up on time or at least apologize if you are running late.

    Daddy's Donuts and Bake Shop

    Daddy's Donuts and Bake Shop

    4.5(162 reviews)
    1.8 km
    $

    I was visiting a friend in Middletown (I'm from Long Island) and was looking for some donuts to…read morebring home. Quick google search and found Daddy's Bakery. And boy am I happy I did. I have to say, this was the best donut I have ever had. Ever. I would drive back "upstate" just for these donuts! Not only are the donuts delicious, and fresh, the man that helped me was so nice. The service here friendly and welcoming. Asked me if I've ever been there and I explained I was visiting from LI and we had a chat about that. I cannot wait to go back. So many different flavors to try. I'm a little sad I gave most of donuts to family members, that I didn't have more to enjoy myself!

    What a spot! I was able to visit after spending the night…read morein Middletown, NY. Of course, when I entered Daddy's, we immediately started talking about Boston and NY. The owner was working and is a great guy. Very personable! I ordered 4 doughnuts. I wish I ordered a dozen! 1 Glazed, 2 chocolate covered, 1 jelly I was able to save them until I got to place I was visiting. I was able to take a picture of the chocolate covered, which I enjoyed! The doughuts are old-fashion! Like the 60's and 70's when so many doughnut shoppes made them in-house and you could smell them from miles away. Those days are over so when you come across a throwback, it is important to stop and taste them! 5 stars from me! The doughnuts were awesome! I had a "farm fresh" chocolate milk, as well. Nice and cold.....absolutely perfect! Price- reasonable Parking- plenty...right out front Vibe- owner creates a welcoming place Will I be back? When in Middletown, go to Daddy's!

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    Daddy's Donuts and Bake Shop - More delicious items!

    More delicious items!

    Daddy's Donuts and Bake Shop - Lots to choose from

    Lots to choose from

    Daddy's Donuts and Bake Shop

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    Cake-A-Lotta - customcakes - Updated May 2026

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