The day after posting this review, I received notification that my refund had been processed. I…read moreguess they decided that I wasn't worth the trouble....lol. Anyway, like I said, this would probably be a decent place to go for your average run of the mill transaction, but be aware that once your payment has been processed, it's staying with the eye center, whether you like your glasses or not.

Excellent from start to finish. Making the appointment was friendly and easy, a reminder and…read moreconfirmation text was sent, plus a link to the paperwork to fill out electronically ahead of time. Easy parking lot, spacious well-lit front room, and greetings with smiles using the name listed for the appointment. Such a great atmosphere. We were called back right on appointment time- no waiting around watching your time tick away. Jackie was amazing with my son's pre-appointment exam, letting him know what she was doing before she did it. Dr. Wiersma was professional and to-the-point; I had full confidence immediately and appreciated his time presenting options and answering questions. He took us to the front room and Natalie helped us from there. She was friendly and professional. We never once felt forgotten or unattended to, which happens as you wait and wait somewhere. Also, a line-itemed receipt was reviewed with me and presented. Five stars for the communication, cleanliness, and professionalism by the entire team. Perfect experience. Both of my children left with huge smiles and excited about how "fun" it was at the Eye Doctor. Thank you, Broad View - Berea!

This will be our forever eye place. We came here for the first time because we saw it had amazing…read morereviews. They live up to it. Staff is very nice and the doctor is very knowledgeable. Thank you guys!

What in the world?! Wanted to love this place, especially with the great reviews. My two children…read moreand I spent 40 minutes waiting for their appointments (just basic eye exams) and finally walked out. I've been in Customer Service all my life, and I can tell you that the receptionist here needs some *serious* training. No greeting, no informing you the doctor is running behind schedule, nothing. We were the only ones in the sitting area, as well. And when I let her know we'd been waiting over half an hour and needed to go now, all she said was, "Ooookay..?" No apology, no offer to reschedule, no friendly goodbye. It was such a strange, disappointing experience. Also, inappropriate music was playing in the waiting area. Not a professional look. Hopefully this was a fluke for the Office, but it was all more than enough to send us elsewhere.

I have been coming here for about 26 years. These people are true professionals, taking their job…read morevery seriously, while at the same time treating me softly and lovingly as if I really AM a family member. This business is a real diamond in this community!

Thank you, thank you, Michelle at Family Optical!! I will make a point of buying my next frames and…read morelenses here. RESCUED US WITH FAST EYEGLASSES FRAME REPAIR!! My elderly mom fell and broke her frames. She is too ill to travel out for a new pair and can't see without her prescription glasses. I found few repair options and came to Family Optical. Twenty minutes and a very affordable fee later, problem solved. Beautiful store, big selection, and friendly, professional service. I highly recommend them!

I have been a patient of Dr. Sika for 24 years. He is an excellent physician and the only reason I…read morestayed with this practice as long as I did. I had an appointment scheduled 9 months ago and confirmed it when I received a text reminder on December 27. Today, I drove 40 minutes each way, arranged childcare for my 2- and 4-year-old, and arrived on time--only to be told I did not have an appointment. The front desk staff rudely and repeatedly told me that her manager "called and canceled" my appointment on January 6, 2026 at 3:30 PM. I received no phone call, no voicemail, and no written notification. I even checked my phone records through my service provider, which confirm no incoming call at that time. Despite this, the staff member continued to insist that the call was "documented in the system," with no apology and no effort to resolve the situation. This resulted in over 1.5 hours of wasted driving, unnecessary childcare arrangements, and a completely avoidable disruption to my day. Dr. Sika is excellent--but this office's front desk staff and scheduling practices are unprofessional and unreliable. After 24 years as a loyal patient, I will never return to this office. A practice that cancels appointments without actually notifying patients--and then treats them poorly for showing up--is not worthy of anyone's time.

Phenomenal group of doctors. Been a patient for 65 years, 4 eye surgeries. Their group of doctors…read moreare the best of the best!

Dr. Borland is amazing. I have been going to see her for 6 years. She's great…read more I wouldn't trust anyone but her. My husband and daughter see her also. Her nurse practitioner is also great. I love using the MyChart messages services to get a hold of her if I have a question. She's always willing to help.

From the owner: Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is…read moreto provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information.

I bought 2 pair of glasses and I have to say it is the worst quality I have ever had. Walmart had…read moreeven better quality. I will never purchase eyeglasses from here again.

Nightmare place. Do not go!!!! I have used Americas Best for years in the past. But these stores up…read morehere are the poorest customer service. Waited waited waited for the trail pair of contacts. Never came. crazy that I had to lose it to get anything done. I don't even want to give one star. 20 days and 8 phone calls later I had to drive another store to pick up a pair of contacts that are not what I wanted to use.

This is a place of great care with very professional service. Dr. Clemens is excellent. I highly…read morerecommend Alessio Eye MD.

Exams and procedures for cataracts are fine. The problem is that patients are expected to sit in…read morethe lobby for 2 hours waiting to see the Dr. Many of the patients waiting, are seniors. It's ridiculous to have to wait that long for an exam and the reception staff doesn't do much to move things along. Dr Alesia is also He a bit aloof in his interactions with patients.

Excellent service repairing my prescription sunglasses! They…read moreare one of my favorite pairs of glasses and I didn't think they were fixable I couldn't be happier Wonderful people!

Took my sunglasses here for repair hoping they could replace the nose pads, to my surprise they…read morewere able to replace them within 2 hours, great quality, AND for such a great price. Such great customer service and so friendly. Also - Great jewelry selection!

Had cataract surgery done here. Staff was great and accommodating. Good quality care. Very clean…read morefacility.

Very good experience, from receptionist who helped when we got lost to nurses and helpers who were…read morequick to respond to any need and were patient and caring.

My husband and I recently moved to North Olmsted and have been tasked with finding new places to go…read morefor our dental, medical, and vision needs. Today was the first time we visited Dr. Bobst and we were both impressed by the practice. The front desk staff were friendly and very helpful. Dr. Bobst himself was personable and quite knowledgeable. The regular optician was not in today and we were hoping to get the ball rolling on new frames for my husband since his glasses are broken. Even in the optician's absence, the staff was able to at least get everything measured so that the optician had his measurements on Monday to order the glasses first thing. It was very helpful and we really appreciated the great customer service in times when it seems like that's the lowest priority for a lot of places. Needless to say, we have officially found the place we will be going for all of our vision needs.

From the get go wasn't impressed. Haven't had an eye exam in a very long time, no communication…read morefrom the staff. Seemed like everyone was on a different page. My trial contact lens took 3 weeks to arrive, picked them up with NO instructions. I've never worn contact lenses. Didn't even have right or left on them. Couldn't see anything up close, called the office and explained that. Said they were not multi focus I said that's what I thought I was getting. Well I couldn't see anything up close including my phone so I told them I'm not wearing them. Made appointment a week and a half later, no idea what for no one told me anything. Arrived at my appointment told the person who greeted me that I'm not sure why I'm here, she said she wasn't sure either. Told her I don't have the contact lens in because I couldn't see up close, she said ok. Fast forward to the Dr. Told him about all I just explained. He said they are multi focus I said I have no idea when I called the technician said they were not. He said let's have a look, I'm like I didn't wear them. I had no idea what this appointment was for, no one told me to wear them. He then laughed at me, like he couldn't believe I didn't wear them to this appointment. Unbelievable, no communication at all. Will not be going back.