When I first went to North Coast Eye Surgery I was a little bit nervous not knowing what to expect…read more I found that Dr.Berger's staff is very courteous, friendly and helpful. Dr. Berger provides a thorough eye exam and is professional in every way. I am extremely grateful that Dr.Berger performed both of my cataract surgeries and that both of these procedures were performed by such a qualified, caring and professional physician. I highly recommend North Coast Eye Surgery with Dr. Berger!!! R.Hess

From the owner: Ravi Berger is a concerned and caring ophthalmologist serving the communities of Cleveland, OH.read more

The day after posting this review, I received notification that my refund had been processed. I…read moreguess they decided that I wasn't worth the trouble....lol. Anyway, like I said, this would probably be a decent place to go for your average run of the mill transaction, but be aware that once your payment has been processed, it's staying with the eye center, whether you like your glasses or not.

Excellent from start to finish. Making the appointment was friendly and easy, a reminder and…read moreconfirmation text was sent, plus a link to the paperwork to fill out electronically ahead of time. Easy parking lot, spacious well-lit front room, and greetings with smiles using the name listed for the appointment. Such a great atmosphere. We were called back right on appointment time- no waiting around watching your time tick away. Jackie was amazing with my son's pre-appointment exam, letting him know what she was doing before she did it. Dr. Wiersma was professional and to-the-point; I had full confidence immediately and appreciated his time presenting options and answering questions. He took us to the front room and Natalie helped us from there. She was friendly and professional. We never once felt forgotten or unattended to, which happens as you wait and wait somewhere. Also, a line-itemed receipt was reviewed with me and presented. Five stars for the communication, cleanliness, and professionalism by the entire team. Perfect experience. Both of my children left with huge smiles and excited about how "fun" it was at the Eye Doctor. Thank you, Broad View - Berea!

I have been a patient of Dr. Sika for 24 years. He is an excellent physician and the only reason I…read morestayed with this practice as long as I did. I had an appointment scheduled 9 months ago and confirmed it when I received a text reminder on December 27. Today, I drove 40 minutes each way, arranged childcare for my 2- and 4-year-old, and arrived on time--only to be told I did not have an appointment. The front desk staff rudely and repeatedly told me that her manager "called and canceled" my appointment on January 6, 2026 at 3:30 PM. I received no phone call, no voicemail, and no written notification. I even checked my phone records through my service provider, which confirm no incoming call at that time. Despite this, the staff member continued to insist that the call was "documented in the system," with no apology and no effort to resolve the situation. This resulted in over 1.5 hours of wasted driving, unnecessary childcare arrangements, and a completely avoidable disruption to my day. Dr. Sika is excellent--but this office's front desk staff and scheduling practices are unprofessional and unreliable. After 24 years as a loyal patient, I will never return to this office. A practice that cancels appointments without actually notifying patients--and then treats them poorly for showing up--is not worthy of anyone's time.

Phenomenal group of doctors. Been a patient for 65 years, 4 eye surgeries. Their group of doctors…read moreare the best of the best!

Everyone was fantastic. They answered all my questions and concerns. Dr.Stephanie was very…read morethorough and professional. I was very impressed

I had my glasses for a week and had trouble seeing. I came in and the lady adjusted my glasses…read more It's made such a big difference and I am so happy I was able to keep to get this fixed. Thanks again SVS

I enjoyed my eye exam and it was so much better than expected! The women who did my exam was so…read morefriendly and helpful! The speaking remotely seeing my results was very nice! I enjoyed my eye exam and her ability to help me was perfect!

while I'm sure the drs are very good this review was for what I can assume was one of the three…read morelittle pigs at the front Dec of Cleveland eye associate. She has an attitude from the second I walked in. Tve blonde was nice but the curly haired pig with glasses was not

Can't say enough good things about the customer service. The ladies at the desk were extremely…read moreflexible in scheduling my Daughter. In fact she was late for appointment due to a flash flood blocking the road. These girls found a way to fit her in an hour later than her original appointment. Great Job! Thank you

This will be our forever eye place. We came here for the first time because we saw it had amazing…read morereviews. They live up to it. Staff is very nice and the doctor is very knowledgeable. Thank you guys!

What in the world?! Wanted to love this place, especially with the great reviews. My two children…read moreand I spent 40 minutes waiting for their appointments (just basic eye exams) and finally walked out. I've been in Customer Service all my life, and I can tell you that the receptionist here needs some *serious* training. No greeting, no informing you the doctor is running behind schedule, nothing. We were the only ones in the sitting area, as well. And when I let her know we'd been waiting over half an hour and needed to go now, all she said was, "Ooookay..?" No apology, no offer to reschedule, no friendly goodbye. It was such a strange, disappointing experience. Also, inappropriate music was playing in the waiting area. Not a professional look. Hopefully this was a fluke for the Office, but it was all more than enough to send us elsewhere.

i was told on my exam I needed Special Lenses that were 2995. each. I went to another Long Standing…read morePhysician in the area and had Mono Vision done with Excellent results with the Basic Medicare Lenses. a savings of $5990. Please get a second opinion!

This is a place of great care with very professional service. Dr. Clemens is excellent. I highly…read morerecommend Alessio Eye MD.

Every, single person in this office is helpful, thorough, efficient, and definitely FRIENDLY. Each…read moreperson handling every stage took the time to explain what they were doing, how it should work, what we should expect, etc. They did so with a caring demeanor. Going to a doctor's office is not usually a pleasant experience, and there are LOTS of doctors from which to choose, but I would recommend THIS office to ANYONE. What a great experience!

Dr. Ghanem is excellent. Very knowledgeable, courteous, and friendly. Im so pleased after all…read moremy visits.