In the words of the kid's book, "Terrible, horrible, no good, very bad" experience.
I initially received an advertisement from Cahill about work they had done in my area and surrounding areas. I was impressed by the aerial pics they had taken of "trouble spots" on my home and knew these were things that were on my ongoing "To Do" list. So I gave them a call. Marty, the owner, was quite helpful and came right out to give me a quote and possible start dates. They started immediately.
There were quite a few things on the punch list and I wanted them all done. Chimney tuckpointing, front façade tuckpointing, new concrete steps, railings power blasted and repainted, caulking around the perimeter of the house, new concrete walkway and metal piece underneath bay window to allow for proper draining.
All that being said and done, the ONLY thing that was done to satisfaction was the new railing...and that's because it was sent out to another company to refinish. Other than that, I feel like everything else needed to be free!
The work started on time the 1st day and after that it was hit or miss. The chimney and tuckpointing workers were fast and efficient, but day two up until today when I finally gave them the payment it was and has been disastrous.
My steps were and are the BIGGEST failure ever. They were cracking at the surface around the edge and discolored and I was told, "It takes a while to dry." There is still discoloration which is awkwardly shameful. How do I get new steps and within hours they were crumbling at the base? I'm no Rocket Scientist but I know that's not supposed to happen. The fact that the owner, his son and several other crews had to come out to fix the problem (which STILL isn't fixed) is baffling. I was told that one of the workers was fired because of the work done on my home (steps), but that still doesn't satisfy me nor change the look of my steps. Marty went on to say how they sent 100s of dollars on extra material to redo the steps but it seems as though I need to be credited the 1,000s of dollars I spent on them.
They left the gray, tacky tape plastered over my home on the door, windows, siding, etc and never came to remove until I called to complain. Concrete was splattered about and again had to be reminded to come clean up and remove from the brick.
I swear they called 3-4 a day to collect payment yet had not finished all the work. It was always that same excuse, "Let me get back to you with that...that should have been done that by now..." etc. It was a joke!
After the final item was completed, they called and emailed multiple times a day asking for payment. I waited weeks in between little jobs done here and there from them and I refused to go out of my way and expedite payment. When I wrote the check, the owner's daughter came out to give me a receipt and asked if I was pleased. The ONLY words I could possibly and professionally utter were, "No Comment!"
There's NO way I can possibly fit all the dissatisfaction on this site, but trust me, it's been a horrible experience.
Save yourself the headache and find another company! read more