If you enjoy cold food, miniature portions, and the rudest of management this is your place!
Buckle up this is a long one!!! and this is the first time I've EVER written a review in my entire life! I've been in the service industry for years...
I cannot even express the disappointment I experienced at this restaurant. Every single person told me that I would "love this place" . However, trying to celebrate my father's birthday could not have be more of an opposite experience.
3 out of 4 ordered fettuccine alfredo with shrimp, a simple Italian classic ! The waiter returned notified us that the kitchen was out of fettuccine! It was only 6:30pm on a Sunday. 2 change entree to angel hair pasta, one changed to one of the listed specials. When the server returns the remade entree it looked like children portions! Unbelievable . We then asked to speak to a manager, Phyllis has to be the most incompetent " Manager on duty" I have ever met in my entire existence!!!
She told the guest that the portions were normal even if it was Angel hair vs Fettuccine... She then asked "what do you expect me to do?" my father said, please just add more angel hair pasta. She said "they couldn't do that because this was the correct size. " Please keep in mind, my Father has been here multiple times before.This why he wanted to celebrate his birthday at this restaurant. He suggested this was not the correct portion size he's been there before could she please correct it. Phyllis got argumentative! She said "the kitchen could make a new entrée or that we could eat what what they had in front of them.!!! "(excuse me what?!?) they chose to order two new entrées.
Unfortunately, with the debacle of the 3 entree issues my mother's entree must have sat in the "window " and was served COLD!!
We asked Phyllis to come back, and she's said "There's nothing i can do ! " at this point, my father began to get very frustrated and ask then "why are you even the manager? What is exactly your role?"
i've never been to a restaurant, where a manager cannot assist the customer, or address the kitchen, or assist in any way.
She tried to come back later and ask if the entrées were OK. Unfortunately, they still weren't. The potato croquet and a few other items on the plate were served Cold., the situation kept getting from bad to worse. When he shared the information, she shrugged her shoulders. My father just said "thanks for ruining my birthday."
Phyllis, then argued how did she ruin her his birthday? She had nothing to do with the problems that occur occurred. She actually argued with a guest.!!! never in my life have I seen such a thing!!
AND the bill was FULL price! we paid in full and left.
On a sidenote, the server was Really sweet, and tried to work the entire situation. Best he could. I'm sorry, Nicholas, you were put in the middle of a very difficult situation! I know you tried your best! read more