We booked dinner reservations for 3 couples to celebrate my birthday on February 20 at Cafe' Josephine. Excited for a road trip and a new dining experience, we traveled approximately 45 minutes to make our 7 pm reservation. After we encountered a bit of traffic along the route, my wife phoned the restaurant, spoke with Morgan, and explained our slight delay that would have our party arriving at the restaurant to be seated at 7:09 pm. Morgan informed us "no problem!" Upon arriving at the restaurant, we noted some patrons were waiting outside, so, having booked a reservation, we opened the entrance to the restaurant only to have a hand extended by a member of the restaurant staff who uttered "we can't have all of you in here right now...". We indicated that we wanted to check in for our reservation , but the door was closed in our faces. We chose to wait in line behind other patrons who had reservations as well. While in line, we witnessed another couple attempting to dine at the restaurant told by the same woman, very curtly, that this restaurant sells out and if you want to eat here you'll need a reservation. The couple even asked when the next available time for a table for 2, and was told 8:30. When the couple asked if they could have that reservation, the response was, "So y'all really want to wait that long??"
Our party was then allowed into the foyer entrance area where we approached the check-in area to be told there would be a 20-30 minute delay in our reservation seating, as the restaurant was "waiting for the table seated to finish eating." We clarified that we had a reservation for 7 pm and were told that "because you were 15 minutes late, your table was given away." Upon attempting to clarify with the same woman, who curtly dismissed us when trying to initially check in (and thus caused us to wait an additional 10 minutes outside), she was rude, dismissive, and had an offensive air. When my wife attempted to explain that we kept our promise by showing up on the same timeliness as we communicated from our phone call, we were essentially scolded that we were "ranting" and that she was not having this type of behavior in "her place." We honestly felt like we were adolescents being corrected by a school headmaster. No accountability, no apology, no smile, no feeling of welcome. Just ugly, rude, dismissive and unacceptable behaviors to customers choosing to spend a lot of money at "her restaurant."
In this day and era with such an economic downturn in south Louisiana, it is a luxury for some to dine out. Some restaurants are struggling to say afloat and recognize this by going out of their way to welcome their patrons and thank them for their patronage. Perhaps Cafe' Josephine has been unaffected by these economic ripples, but we were happy to get in our car and travel back to Lafayette to stimulate our own local economy at a wonderful, extremely welcoming restaurant that was happy to have us.
We are still in awe at the way we were treated. There is a saying, "You only have one chance to make a first impression." Such an unfortunate experience could have been handled so differently by the first and only person we encountered, simply by having a little tact and professionalism. I guess that just takes too much effort these days... read more