Please read, I know this is a long review, but it is worth reading. I do not want anyone else to…read moreget sick or have a similar experience.
If I could leave zero stars, I would.
For the first time, we ordered from Mr. Z's Pizzeria on 267 High Street in Clinton after discovering our usual restaurant, Primo's, was closed that Sunday. We ordered two large cheese pizzas for $32, which felt expensive given the quality received.
When we got home, the pizza was extremely salty and also excessively greasy well beyond what would be considered normal for a properly prepared pizza. It was difficult to eat, and some family members were unable to finish it due to health-related concerns. The slices were also unevenly cut and appeared poorly prepared, which added to the overall impression of low quality.
When I called to address the issue, the same young lady who originally took my order answered the phone. She was polite, professional, and offered to check whether a refund, credit, or resolution could be provided. She then transferred me to the manager, who I believe is named Rob.
I calmly and respectfully explained the situation. However, during the call he immediately placed me on hold and then disconnected the call, which required me to call back. On the second call, I again attempted to explain the issue and request a refund for one of the two pizzas, as the second box was completely untouched due to the quality concerns. My intention was to obtain a refund so I could order food elsewhere for the children, as they were unable to eat the pizza.
The manager remained dismissive and repeatedly stated that the issue was simply that we "didn't like the pizza." He also stated that even the owner would have the same response and declined to offer any refund or alternative resolution. He further stated that he had been working there for 15 years, which came across as justifying his approach rather than addressing the concern at hand.
He indicated he was too busy to continue the conversation, despite the restaurant being empty when I later visited in person.
When I returned to the restaurant, I brought the second untouched pizza box with me to clearly demonstrate that we were not attempting to obtain anything free, but rather seeking a fair resolution due to the quality concerns. I also left the pizza at the establishment, as it was not suitable for consumption due to how excessively salty, greasy, and outside normal expectations it was.
At that point, the situation escalated further. The manager repeated that we "simply did not like the pizza," refused to acknowledge the issue, and stated he would not change his recipe for me. He also indicated he was calling the police and appeared to be on the phone with them; however, no officers ever arrived.
Overall, the interaction felt dismissive and unprofessional, with no effort made to address or resolve a legitimate customer concern.
The young lady who assisted both in person and on the phone as I mentioned was kind and professional, which stood in contrast to the manager's behavior
After looking on Yelp, I saw the ratings are not good, and I would have never ordered from here if I had known. I highly recommend others do their research before ordering. Don't waste your money or risk your health.
In the end, this was not about the money it was about how we were treated as customers and the complete lack of respect and professionalism shown when we simply tried to voice a legitimate concern. Customers have rights, and basic respect should always be part of any business experience.
The Manager Rob its extremely rude he doesn't care about the customer he is a total Jerk.
