It was my first time coming here and it will be my last, what a dissapointment. I do not give bad…read morereviews lightly let me just say that.
I drove 45 minutes to get here to try it out. Placed my order online, I am a very anxious person so knowing before hand made it easier for me, so I loved they had that option, when I get there, walked over to the pick up area, and the worker just says "we are out of the cheese sandwich" no greeting, no apology for the inconvenience, nothing else, so I just stood there, and I asked "ok can I substitute it for anything else?" She says I can get 2 breakfast sandwiches to compensate the price, ok I pick my options and wait, at this point everything was ok, I did think the customer service was definitely not there but I dont like judging based on a first time.
I get my sandwiches and go to my car, the coffee was pretty good, I am going to be honest, I got the iced coffee with coconut and maccadamia, so since I drove 45 minutes, I decided to placed another order of the same coffee because I had almost finished it, placed the mobile order, and walked in to wait in the tables with the AC, email said my order would be ready in 15 minutes, theres literally no one there, So I wait the 15 minutes and nothing, so I walked to the pick up area so they can see me because at this point I notice theres literally no one in the front, so Im thinking they probably forgot about my order, I go over to the counter, to kind of peek to see of theres anyone I can get their attention, when I notice a coffee just sitting there, I go over to check and it is my order, no one told me it was ready, they saw me sitting there waiting and at no point did anyone say "oh your coffee is actually ready" this is my first time, I dont know their dinamics, usually in any coffee place they call your order or name to let you know its ready, but nothing, so Im just waiting there, I dont know how long the coffee has been there, It was a huge dissapointment.
I was actually so excited to try it, I mean I drove 45 minutes to get here, I was very surprised with the type of service at this establishment, the drinks might be ok, but unfortunately this experience would not make me come back here and rather take my business elsewhere.
I have never experienced this type of awful customer service anywhere. And this is the reason for my negative review.