The owner of Granite and Marble Design "Nicolas Andreasson" arrived at our residence the very next…read moreday after contacting them for an estimate. He advised us on the best countertop and color for our home. His quote for the kitchen was so affordable that we decided to do six additional rooms! The crews that came out to measure, remove existing countertops, and to install the new ones were friendly and professional. The whole process only took a few days from our first meeting to completion! Nicolas contacted us to make sure that everything looked great and that we were completely satisfied. Working with Nicolas and his company was an absolute pleasure!

NICHOLAS THE OWNER TOLD US TO "F*** O** AND GET A LIFE"…read more EXTREMELY UNPROFESSIONAL AND RUDE. The crew HIT OUR VEHICLE in the driveway and Nicolas, the owner, accused us of making it up and told us to "F*** O** and GET A LIFE". The crew who hit our vehicle did not speak English therefore we contacted the owner who asked if we had video proof right away. Since we did not, only still images, he told us he would do nothing about it. We requested a copy of his insurance which he refused to provide. I would never do business with someone who runs a company like this. There are plenty of granite companies that would never treat a customer like this.

Friendly helpful staff fair price and well arranged items .I will recommend it to all friendsread more

My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

I've been a long-time customer at the store. I've had a lot of good experiences some terrific…read morepeople that I've worked with sales people who help me select product but lately I'm running across a lot of people with a tremendous amount of attitude. They delivered the wrong tile to my house when I went to customer service they set up someone to deliver the new tile that person couldn't pick up the old tile so they had to set up another delivery person to come out and pick up the wrong tile but they won't pick it up without a signature and I'll be damned if I'm gonna take a day off from work to wait for them to show up to pick up tile that they delivered on the wrong color in the first place they give you a window of delivery time from 8 o'clock in the morning until 7 o'clock at night give me a break. I told customer service today that if they didn't pick the tile up the next week it was going all in the garbage for pick up on Tuesday he said that's your prerogative! Indeed it is and I will throw it out there belongs to them not to me.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

McNab's Hardware…read more Came in to find a metric bolt which was hard to find. ACE, Home Depot and Lowe's didn't carry this bolt. Got good help and purchased the needed bolt. Great service. FYI, they also do propane refills too! Highly recommended

Experienced help. Always understand what your talking about...probably heard it dozens of times…read morebefore. Also, the cheapest propane around. Go here first!

October 5,2026 Oak Electric Service, came today Perform generator maintenance, Matt Goniea was the…read moretechnician , Matt was absolutely professional, friendly, and incredibly thorough, was very professional. I would recommend Oak Electric they do great work.

Oak Electric installed my solar system after I selected them through the City of Ann Arbor's…read moreSolarize Ann Arbor group-buy program. Overall, I've been pleased with the installation and the system itself. My concern is with the follow-up service. Part of the critter guard came loose and fell off, and it has now been almost three months since I first contacted Oak. During that time, I've corresponded with three different people at the company as well as their phone service. I initially asked whether the repair was covered under warranty. I also asked that, if it was not, they simply provide a parts list or tell me what I would need to buy so I could address it myself. I still have not received that information. I was subsequently told that Oak would take care of the repair, but almost three months later the critter guard is still sitting on the sidewalk. This seems like a relatively minor issue, and I've tried to be flexible about the solution. I would be satisfied either with Oak reattaching it as promised or with enough information to understand what is needed to fix it properly. I chose Oak in part because of its participation in Ann Arbor's organized solar group-buy program, and I otherwise like the solar installation. I'm posting this review because the normal service channels have not resolved what should be a straightforward service request. I hope someone at Oak sees this and gets it taken care of. I'll be happy to update the review when it is resolved.

Nice discount tool outlet store with brands unique to Harbor Freight. This outlet has pretty much…read moreall the bases covered when it comes to the typical tools that a DIY guy would ever need and also has a decent selection of contractor grade tools as well. Tools that I saw while at the Pontiac store included all the typical hand tools you would ever need and expect to see in places like Lowes and Home Depot to include both A/C and battery operated DC tools. Also you will find Jacks, air compressors and large assortment of air tools, Paint compressors and paint guns, generators, large assortment of yard tools, tool boxes, band saws, grinders, jack hammers, mitre saws, table saws and the list goes on and on..... On this particular trip I was on a mission to find a new compressor to replace my 25 year old Craftsman compressor that had just failed. I ended up going with a fortress 2 gallon model that was ultra quiet with a brushless motor for hopefully long life. The cost was a very reasonable $179 for a model of this type/performance and was backed with hundreds of reviews rated at nearly 5 stars. As these tools are Harbor Freight branded tools and are not usually included in the typical tool reviews/comparisons you see on line like the major brands you typically find in Home Depot/Lowes, the key to getting a good reliable tool are these reviews (of which there are many) that give a discerning customer like myself the comfort in knowing I have purchased a solid/reliable tool. Aside from the compressor I also bought a high quality rubber air hose and tire inflator/gage at a cost roughly half of what you would pay at the other aforementioned tool stores. Being retired, savings like this are very very important to me and are what makes me keep coming back to Harbor Freight tools. Overall, if you are a DIY guy and looking to get a good tool at a reasonable cost you should definately check out one of the Harbor Freight outlet stores in your area or visit them on line. You definately will not be disappointed if you do.

I purchased a charger from Harbor Freight that turned out to be defective and not functioning…read moreproperly. When I returned it after one day, Steve still charged me a restocking fee even though the item was faulty from the start. I understand restocking fees for normal returns, but charging one on defective merchandise is disappointing customer service. Hoping management reviews these policies more fairly in the future.

I worked with the tile for my new master bathroom. He was very knowledgeable and helpful and…read morehelped me make amazing selections. He was always available to take my call or answer a message in regards to my project and I can't thank him enough for his hard work.Could not have done it without him.

Horea was very knowledgeable and professional. He gave us great advice along the way. He was also…read morevery responsive to our questions and followed up when we needed something from him. He made buying tiles for our kitchen a very positive experience. When going to the store location be sure to ask for him. He is definitely worth asking for his help. Thanks

From start to finish, we have been extremely happy with our new floors. Our salesperson, Ryan, was…read moreoutstanding! We also worked with Nick (I think that was his name?) also outstanding. We had to reschedule our install and everyone was so accommodating and understanding. We had our floors installed by one of LL flooring's third party installers, Jeff. He was excellent. He was at our job each day when he said he would be here. He was courteous, efficient, and worked very hard to complete our job within the time frame as promised. I can't say enough about how happy we are with the workmanship Jeff provided. We have no hesitation recommending LL flooring in Auburn Hills. Our experience was outstanding in every aspect.

Ordered and paid for products. They knew the order was incomplete said nothing…read more During installation we notice we are missing pieces. Called the store, they acknowledge the paid for order but stated they didn't know where the missing components were. This started the blame game, distribution, lost order, computer issues, etc. This went on for nearly 2 weeks. Complaining to local store was useless. Called corporate I was told I should expect these issues. Ridiculous. Zero customer service.

I've been a loyal Lowe's customer for over 40 years, spending tens of thousands of dollars across…read moremultiple states as a homeowner, and this was one of the most disappointing customer service experiences I've had with the brand. Following the recent passing of my mother, I traveled from Illinois to Michigan to prepare her home for sale. As part of that process, I purchased paint for the project and simply overestimated what I needed. I attempted to return one unopened gallon of unused paint that was just 5 days beyond the 30-day return window. The cashier suggested I speak with the Paint Department supervisor (Sean, I believe), who immediately and professionally said he would take care of it. Unfortunately, once the Store Manager got involved, the entire tone changed. Rather than demonstrating discretion, empathy, or customer-focused judgment, the manager rigidly hid behind policy, citing that the paint was tinted, purchased at another Lowe's location, and slightly beyond the return window. What was most disappointing wasn't the denial itself--it was the complete lack of thoughtful consideration for the circumstances. As a longtime customer, I understand policies matter. But great customer service also requires leadership, judgment, and occasional flexibility. The Paint Department supervisor represented Lowe's well. The Store Manager did not.

My husband and I ordered two doors from this store. One door was delivered and one was not due to…read moredamage. This was in November 2025. After numerous visits to the store, calls and even contacting corporate we finally got our door delivered January 2026. No customer should have to go through what we did. It was a simple order but due to mishandling and incorrect information provided it cost us time and money( canceling trades/ change order fees etc. ) our addition is over a month behind due to the domino effect of the doors not being reordered in a timely manner.( When ordering the doors initially we gave a two week buffer past delivery date and that wasn't enough time to solve this)The customer service was awful and corporate was worse. Since then we have gone elsewhere for our construction needs and have had no problems with Lowe's competitors.