I woke up to an unexpected $500 charge from Spectrum. After a long wait, a rep told me it was…read more"unusual" and couldn't explain it, so he refunded me. Later in the same call, he said it was from international data roaming during a recent trip to South America. My wife and I used Wi-Fi the whole time and forgot data roaming was even on. Spectrum claimed they warned me via email, but I receive dozens of promo/spam emails from them monthly. Their email didn't clearly state I'd be auto-charged $500 once a certain threshold was reached, which feels deceptive. Since the rep already refunded it, he said I'd be recharged next month. I called again to dispute it and spoke to a rep who laughed when I asked for a supervisor. A manager told me I'd also be charged $585 unless I upgraded to an unlimited plan -- so I paid $40 just to avoid that. Still, I was told the $500 charge would remain. On a third call, another rep told me I wouldn't be charged the $500 at all, but instead, $50. By now, I had received three completely different answers. The inconsistency is unacceptable. While checking my account, I saw I'd been charged for premium TV services I don't use and a Roku device I already own -- something that has happened multiple times in the past. Then I checked my Internet speed. I've been paying for Ultra Internet (advertised at 700+ Mbps) but only got around 120 Mbps. Even after downgrading to a 500 Mbps plan, I still get the same speed. On top of that, the Ultra plan price jumped from $60 to $130/month over time, without any clear explanation.

Spectrum's online shop for a program only leads you to a phone number to call. And then once you…read morecall the Spectrum internet deal is internet plus two mobiles which only one is posted. Starlink: here we come!

It is rather the luck of the draw when dealing with this Spectrum location. One time you may have…read morea delightful experience with a pleasant, professional representative and the next time you may have to deal with their rude manager. Good Luck then!

absolutely horrible company to work with. high prices, atrocious customer service and the service…read moreis down frequently.

Wyatt C is what went well. Customer service at this location is always good. They have a good…read moregroup of people who are patient and always willing to help out! Good job, people! Keep it up.

Asst. Store Manager, Will S., is an exemplary leader who consistently provides the BEST IN INDUSTRY…read morecustomer experience, through his high level of professionalism, knowledge, courtesy and kindness. I will bring all my mobile phone business to this store and specifically to Will. HOW LUCKY IS CELLULAR PLUS +VERIZON TO HAVE A LEADER OF THIS HIGH CALIBER WHO TREATS CUSTOMERS CONSISTENTLY IN A MANNER OF EXCELLENCE. He solved my pain points and goals, numerous and repeatedly, and the entire customer journey was flawless. See Will S. and you too will leave a happy, satisfied customer and feel valued. THANK YOU WILL S.