If you all can stay away from this business please do! The level of professionalism and bullying that goes on here is crazy. This company does fraudulent practices then when you refuse they try to bully you. We had a granite measure performed by this company on 3/9. The gentleman they sent out performed the template but couldn't understand what we were requesting as he was not very fluent in English; good thing we had a Spanish speaking employee onsite. So after about 2 days we called and called to get an estimate. Finally we spoke with someone to go over the estimate to make sure it was accurate and to get it over to us as we were on a strict deadline. The company sent an initial quote for about $2,600. We agreed on the price and paid the deposit. A few days later they sent a new quote stating of the square footage increased (which it didn't) so the price went up $1000. After calling to speak with Aralhi who was not only rude, but unprofessional and she hung up on us after we explained to her that the price difference needed to be explained; we called back and she refused to get on the phone. This company employs people who clearly lack professionalism, quality customer service, and possible education. STAY AWAYYYYYY!!!!!! read more

We got granite countertops for our kitchen with KGM. To summarize each part of the experience: Selection: This was a much better process than I anticipated. They had a nice selection, some really good prices, and paid attention to what we said we had in mind in order to adapt their suggestions. I never felt like I was being "sold" something we didn't want. Measurement and Install: Everyone was pretty much on time and good at communicating ETAs. Install wasn't perfect, but remedied quickly and the end result is exactly what we wanted. Employees: We genuinely think KGM has high expectations of their employees in terms of quality of work and professionalism. Correspondence: Couldn't ask for better--we were always able to get a hold of somebody and never got put off. read more

Excellent experience from start to finish. Great selection of slabs between the North KC and Lenexa store. The reasonable number of slabs had enough selection while not being overwhelming with too many choices. The employees at both locations were very helpful at helping and understanding what we were looking for. Thanks to them we picked the perfects granite. The measure, template and layout process was focused on us. The fabricator spent 30 mins with us to make sure we got the countertops we wanted with very complex slabs. During install, there was a fit issue that they could have easily ignored. The installers called the fabrication manager and he traveled to the site to correct the problem. They removed 1/2 inch on one side for the perfect fit. Again, they could have totally skipped this and I would have never noticed. The subcontractor for the tile back splash (Scott) was very precise and patient with our choices and purchase of tile, grout, and caulk. He adjusted the dates around a few things we had come up. He provided recommendations of tile trends before the job and the backsplash is a perfect finish to the countertops. Great prices too. Could not be happier. read more

Absolutely horrible at communication compared to their competitors. They may lure you in with lower prices but they will then tell you it's subject to change ("it's just a quote not a contract"). You have to e-mail and call 3-4 times before you may have the 'pleasure' of speaking with your sales rep after they get the document signed. read more

Be very afraid of doing business with them. This was the worst experience I had during the remodel of my small "L" shaped, 10' x 11' kitchen. I had originally signed a contract for cabinets & granite countertops, but both fell through. On the cabinets, I specified that getting a 30" double oven cabinet was crucial since I had already bought my 27" double ovens. I told their salesperson, Jenny, that it was a deal breaker & was assured that it would be ok, but that she had a call in for the representative of the manufacturer. I gave them a $5500.00 down payment. A week before they were to deliver, she called to say they could not make that size - a very common size cabinet. I had to cancel the order & begin looking for a new cabinet maker putting my project back several weeks without water in my kitchen. Next was the countertop fiasco. I picked out the slab & returned for my appointment to lay out the template. When I arrived, they did not have a template made, 2nd I spent over an hour discussing the layout and taping it off with masking tape with the Chief Granite Cutter & my customer service representative. On delivery day, I discovered it was cut wrong PLUS they damaged 1 of my cabinets removing the 1 piece they had laid in place. They admitted that the Chief Cutter never told the workers how to cut the slab. I returned for another visit to see if we could salvage anything. Another contract was signed to accept 1 piece of the existing cut granite, but to re-cut the other piece plus a $750. credit on my bill. Two days before they were to install, they called to cancel the contract. I refused to take the 2 existing cut pieces. By now the remodel season is well underway, prices are higher everywhere, & lead time is now over 1 month. I was without water in my kitchen for 3 1/2 months because of this company not to mention the utter lack of morals on their part. read more