I ordered laminate floor in July and didn't need to pick up until January. They were good about…read morekeeping it for us. When we picked it up the color wasn't the same as the sample we ordered from, so I was disappointed. They worked with us to make us happy and we ended up with a different laminate that is high quality and beautiful! I really appreciate their great customer service!

We had a counter tops and backsplash completed last year. Sorry it took so long to write a review…read more The entire process from start to finish was awesome. We were able to hand select the tile and the placement of the countertop. Kodie provided a tour of the water cutter and polisher. Heather installed the backsplash with careful precision. Thank you so much. Brett

Overall, my experience at Floor & Decor was good…read more They have an expansive selection of flooring, which is what I was looking for. The customer service was helpful when I had questions about tile and they helped me load my purchase into my car. They offer different price points to fit many budgets which is also a plus. I would visit Floor & Decor in the future.

Oversold us floor tile and wont take it back. The design person miscalculated our needs and now we…read moreare stuck with extra boxes we cant return.

I had a terrible experience with Farmhouse Style Furniture millworker shop…read more The owner required my full up front payment of a high end purchase that they said they could do, then sent me a scant invoice with virtually no details of my order on it and said it would be ready in "about a month". It didn't give me great confidence, but I'd read good reviews of them so I went ahead with it. After about a month I emailed several times to get a status update and wasn't getting a response, so I called and left a message. Then I got an email reply a couple days later, saying they were sorry, that they have the wood and will send photos next week for my approval. Discovering it hadn't started assembly and was already overdue by a couple weeks was a real downer, and now emailing me photos of wood sitting in their shop would take a week? I waited more than a week and emailed again asking for an update. Silence. So I drove back to their shop and an employee showed me the wood he said was for my order. I sent a follow-up email after my visit pleading for them to begin assembly on it as soon as possible. Forget sending the photos to me (I was worried they didn't know how to send an email with photos by that point, and it would only slow them down another two weeks). No response. Several days later I called, at my wits end about the 'email black hole' that seemed to tragically envelop their shop and their inability or unwillingness to update me. I left a voicemail. A couple days later I received an email reply to my phone call saying that not all of my wood was there and it would take too long to get the rest so he was canceling the order. Unreal. This was the worst experience I've received communicating with a business in a long time. A lack of updates and follow through left me in a bind, and I now must start all over again after 8 weeks waiting like a fool on a piece of news I should've got after 48 hours.

I had a great experience here. They really are experts and helped me through the process of…read moredesigning what I needed. Super nice and professional. I am very happy with my order.

Even though Rockler is part of a national chain with an impressive online catalog, visiting their…read morestore in person is an entirely different and better experience. What sets this location apart is the staff. Every salesperson I spoke with had real hands-on experience in woodworking. It's refreshing and reassuring to talk to people who've actually used the tools and techniques themselves. They've made the mistakes, learned the tricks, and are happy to share that practical wisdom. The team is also impressively knowledgeable about the nuances of the equipment they sell. Whether you're asking about routers, lathes, or the latest in joinery gadgets, they can break down the pros and cons of each option with insight you won't get from just reading product specs online. That kind of expertise is priceless when you're making a tool investment. As you can see from my photos, the store is well-stocked with a wide range of tools, hardware, jigs, and supplies for all skill levels. And if they don't have something on hand, the staff is quick to check their comprehensive catalog.

While my recent visit didn't lead me to buy anything, I really appreciated the time that the…read moreemployee I spoke with spent sharing where I might find some decorative paneling I was looking for. He also shared a few options to make my vision happen with different trims and router bits. He shared some names of lumber yards that I might find the exact paneling I was hoping for - I really appreciate that info and that he was supporting the other local lumber/woodworking businesses. For sure will be back for future projects since I really liked the ethics and friendliness here!

Being new to the area, going for big house projects still leaves me weak in the knees. Replacing…read moreold carpet with over 1,000 feet of new floors is a great example. After asking a number of friends for recommendations I still wasn't satisfied with the list of floor installers and companies we had narrowed down. I did a little more on-line searching and stumbled onto UB Flooring close to me in Plymouth. I read their on-line reviews and found good and bad, but they worked with the bad to make things right and decided to dig deeper. Their storefront isn't fancy, but the store included samples of everything I wanted to see. Being frugal myself (), I like to see companies being smart where they spend their own money - on their product and skilled employees. We left the showroom with samples to review at home, narrowing down our choices enough to ask for a quote. The quote was reasonable so we decided to set the date to have new floor added and old wood refinished. We discussed the quote, Sam answered all of our questions and we decided to put half down to buy materials and hold our spot. We picked a date 3 months out so the floors could be done when we were scheduled to be out of town. They brought in the bundles of flooring a few days before installation to acclimate it to our house and floor. The processes of lacing in new flooring, installing, sanding, staining and finishing could not have gone any better. Tomorrow they will be adding the finish coat and our floor journey will be complete. Communication has been stellar every step of the way, and they could not have been more clear with their questions, answers, guidance and suggestions. Strongly recommend UB Flooring and Sam to get your job done right!

I was dissapointed with the workmanship and the unsafe way that they hooked the Flooring Sander up…read moreto our electrical panel in our home. There are several particals of organic matter in the finish; the steps had to be redone 3 times due to uneven color; there is stain/varnish on our walls, peninsula and the sides of the steps; the entire floor had to be varnished twice and the entry from the foyer to the kitchen, does not have thick enough varnish and one of the transition boards was ruined. The overall job took 3 weeks longer that what we were told. The most disturbing thing was their tempory electrical connection at our main electrical panel for their sander. An electrcial cord was connected to our main panel in our basement. The cord ran from our basement, up two sets of stairs to the kitchen, and the panel cover was left off. This was in an area that was used by us and was left like this until the sanding was finished, two to three days. The way it was done was very dangerous for the person who made the connection, and for us. The owner did come to our house due to the complaints. He admitted some things were done poorly or incorrectly and poo-pooed other things. When told about the danger with the sander hook up, he acted shocked that it was dangerous and said that is the way they have always done it. When asked why the company doesn't run the sander off of a generator, he said it was too expensive to purchase generators. In the end, he took 400$ off our bill.

I stopped in to do some comparison pricing in hopes of getting some year-end deals. This was my…read morelast stop after Lowes, Sears, and Warners Stallien. All of these companies were within $100 of each other, and all said they would honor competitor's pricing, so why did I chose to bring my $6,000+ business here? Service, Service, Service, and a young man named Ricardo. Ricardo took care of me, told me he would try to get me the best price (which he did). But that was just the tip, he also assured me they would store my appliances until I was ready for install, he would have them delivered to my new home and installed, and he said he would arrange all of this with my contractor for me!! Basically, I showed up, Ricardo educated me on my options, and then took everything else off my hands. I will be coming back to see Ricardo when it's time for a washer and dryer. Could other companies do these same things? Perhaps, but none of them told me they could. Ricardo did, and he won my business.

Exceptional customer service!!! Kate was the sales person who helped me and she is a sweetheart!…read more Pacific Kitchen and Home has excellent pricing and with the 60 day price match sealed the deal with me! I definitely recommend speaking with Kate for any questions about appliances, she is extremely helpful and very knowledgeable!

The worst customer service experience we have ever received. They are not friendly at all In fact I…read morewould say very rude. Three mature adults sitting at counter doing absoltely nothing and offered no assistance. Not even a welcome greeting! The lady brought us back to the tile after we approched her and never came back and asked if we had any questions or needed help with selection. Do not waste your time going there. Go somewhere else where they are helpful and friendly And appreciate the business.

Rude people working at the store, the lady at the front showed us to the back and didn't answer any…read morequestions. We then waited in the store for 30 minutes hoping someone would help us and they never did. This should have been the sign to not get a countertop here, but we still went through our contractor and picked a stone and could not be more unhappy. The MSI quartz is not good quality whatsoever, if even a pan sits on it next to the sink it leaves a mark and you have to sit and scrub for 20 minutes to remote the mark. It's going to be incredibly hard to cook in our kitchen with such an easily stained countertop.

Jerry's for the win, again! They have now helped me with TWO seasonal needs…read more First, they are where I found the cheesecloth that I desperately needed for my Halloween costume. It was exactly right for my purposes. I am absolutely going to use it again the next time that I need to see out of a mask. Ten/ten recommend. Second, they are my go-to for winter insulation. I love my louvered porch windows in the summer--they are great for getting the air flowing. In winter? Somewhat less enamored. My porch gets cold, which means my living room can be a bit more invigorating than ideal. I always know that I can go to Jerry's to pick up window insulating kits that will help seal the cracks and keep me cozy. Good prices and some of the most helpful and courteous staff in town--this is a truly awesome neighborhood resource.

It was a quick stop to get some drain cleaner. The Bathtub decided that it wanted to hold onto the…read morewater, and the previous attempt to get rid of the problem didn't work. So, we knew that we needed something more powerful. We were greeted by a friendly guy when we entered the store and he directed us to the section where we'd peruse the drain cleaner options. We decided on the "professional strength crystals" and headed out. The young man who rung us up was also friendly and asked if we'd found everything that we needed. We did. Will be back if we have a need and are in the area. We were on our way back home from a movie at AMC Southdale.