We went in on a Saturday to pick out a remnant slab for a bathroom vanity. They weren't able to take our order that day but asked us to come back Monday. We walked around the showroom and the yard and found a slab that we wanted to use. I came back that next Monday and told Heather I had picked out a remnant and needed to place an order for my vanity. She was rude towards me when I told her I had already looked at the sinks and knew I wanted a white square sink and had a remnant I needed to hold. She told me that they were busy with the Parade of Homes and that it would be a while before we'd get ours installed, which was ok. She argued a bit when I tried to explain the number of holes we needed for our faucet and I said I could get the template from the car. Apparently that was not needed. I decided just to explain it to the guy who came out to do the template later that week.
I called back 8 weeks later and got put on the schedule for an install for 10 weeks (7/31/17) after our initial template was measured. They were supposed to install from 1-2 pm, so I took a late lunch to be there. At 1:10 I received a "courtesy call" that they were stuck on another job and it'd be another 2-3 hours. I asked them to call me 30 min before they'd arrive so I could get back home to meet them, which they did. I was annoyed that they couldn't have called earlier since they knew they'd be late and that I had wasted part of my day to leave work for nothing. The actual install was quick and they were nice. They gave me the invoice with the remaining balance and I wrote a check which was cashed a few days later.
I received a call yesterday (8/16) from Heather who asked when I was going to pay my balance with an accusatory tone. I informed her that I wrote a check and it was cashed a few days later. Her tone was just very harsh as she questioned me and implied that I did something wrong. I did not receive a follow up call to tell me that she made a mistake or that she apologizes and corrected my account. I wasn't going to write a review at all until I received her phone call yesterday. I will not be using them again and will tell anyone who is in the market for their products to find someone else.
I had also left a Facebook review on their page, but they've now disabled the reviews there since they had 2 negative ones and a glowing review from a friend of Heather's. read more