Joe and his crew did a great job rehabbing our 35 year old wood screened in porch. Great…read morecommunication with him and his office manager. He was super responsive to any requests we made. Quality workmanship at a reasonable price.

The organization, professional attitude, care and excellent work done by all of the guys was…read moreoutstanding! We could not have been happier about the bathroom/bedroom renovation.

The quality of the main products sold here were good. That's why they initially had a higher…read morerating from me. But the installers, including the plumbers and the affiliated products were not that good. We had several attempts by the installers of the countertops to get them level without leaving damage to our existing walls and back splash. They kept sending the same guys to fix what they couldn't figure out the first time. Very frustrating though we love the way it looks now. About a month later, the new garbage disposal (underpowered) started leaking and fortunately my wife had a plastic tub that caught most of the draining water or our cabinets would have been ruined. We ended calling our preferred plumber to fix the problem which cost us additional fees. The housing of the subpar disposal leaked and let the water from the sink down into the area where the motor and power supply were and it then drained into the cabinet. Good thing the power doesn't stay on except for when in use. We hardly put anything down the disposal with the exception of some vegetable trimmings. No silverware or items known to be bad for disposals. My wife is trying to get a refund for the defective disposal. I think the store could use some re-evaluation of its subcontractors to improve their overall customer experience. Rev. #58

Our experience with Kitchen Master was great from start to finish - which is saying something…read morebecause they patiently waited for us to get our cabinets installed for over a year after our initial countertop meeting and purchase (supply chain issues impeded our cabinets from IKEA which delayed everything else). Sydney helped us with choosing our countertop and later with choosing a backsplash. She was great about touching base with us periodically as we waited for our kitchen to get finished and was always friendly and punctual. The guys who installed the countertop worked quickly and it looked amazing. They were also friendly and helpful with a few hiccups on our end of things. Finally, James came over every day for about a week and installed our backsplash and it is beautiful. He was really kind and didn't mind our toddler constantly talking to him and saying hi which really meant a lot to me. It was nice having someone so pleasant in our home and not feeling awkward about it. We were so happy with Kitchen Master and I absolutely recommend them for anything you might need!

We have used Pro Sanding twice. The first time they refinished our back room and kitchen. In the…read morekitchen they had to feather in new wood to match the old wood where we had removed a peninsula and the work was beautiful. This past week we had them come in to remove tile from the foyer and replace it with wood and refinish the bamboo flooring we found when removed the vinyl flooring. Carl gave us a fair quote. The new wood arrived and was then Caesar showed up to do the floors. Under the tile he found beautiful parquet flooring that he was able to refinish. Carl requoted us and we oil back the ordered wood without issue. The flooring turned out fantastic. If I had more flooring to refinish I would definitely call Carl again.

So happy with the outcome of my new LVP. His team...Robert especially made sure everything was done…read morecorrectly. Trusted ProSanding implicitly John S

Floor fashions did a great job installing plank flooring- hard working with attention to the…read moredetails. The job wasn't easy but they feathered in existing floors perfectly.

Literally just pulling out my drive and I wanted to be sure this crew got the well earned 5 star…read morefor their service. The staff all the way from the sales counter to the two installers were very knowledgeable. Their timing was right on cue for measuring and installing. These employees are very professional, yet made time for small talk....making it a personal small business. We will definitely use their expertise service again.

Melody was fabulous to work with! Very reasonable pricing! And the installers took their time,…read moredidn't rush. Didn't leave a mess. Installed our new carpet perfectly. Looks great! Thanks so much! Now having them bid bathrooms and downstairs flooring for in the near future. Definitely recommended. I did price around and they had the best pricing & best reviews around. Don't pass them by, you won't regret it. Carpet: WINDY CITY III/6107 COTTONWOOD

Tony Strangeway is a terrible salesman. Work with someone else if at all possible…read more When we first contacted the company, he said an estimate would be no problem. He came in and measured, suggested we install over the existing tile, and told me he would have the estimate to me by noon the next day. Noon came, no estimate. Then he said it would be the end of the day. End of the day came, no estimate. Then he said it would be the next day. Next day ended, no estimate. Same the next day. Finally got our estimate. I asked if we could schedule work. He said he was on vacation but would get back to me within a week with a scheduled date. End of the week came, no scheduled date. Then he said he would let me know by Monday. Monday came, no scheduled date. Then he went on about how they can't schedule a solid date because of unforeseen events and because the contractors they use don't actually know when they can do the project until four days prior. But for about three weeks I was told "about two weeks". My daughter and I are disabled. We needed to make sure we were not in the house during installation, which meant I had to request time off work and we had to make plans. Which you obviously can't do if you have no solid date. This went on for weeks with him not being communicative or keeping any of his word, ever. Not one thing he said would happen actually happened. Finally get a date, but I'm told that it's not solid (even though it's literally in the contract). I told him about our unique situation, and his response was, "It really won't be that big of a deal. It should not inconvenience you." Which is not how you respond to a disabled person explaining their disabilities. The day comes. The installer tells us we need to avoid the room (which is our living room) for about three days because of the fumes. I was not told this ahead of time and this is pertinent as it relates directly to our disabilities. I inquired with Tony. His response? "I don't know much about tile installations." I told him this has nothing to do with carpet being installed over tile, it has to do with the adhesive being used. His response? "I know." Then why was the tile comment a relevant response to my concern? Carpet gets installed. Then, one or two days later, it lifts. All the edges came right up. It's as if they cut the carpet in the shape of the room and just set it down. It is not tacked down on any edge. Tony's response? "Oh it's a tile installation. Those are harder." Regardless the carpet should not be lifting. At this point I'd asked to speak with the owner repeatedly and Tony mostly ignored my request. He said he would send someone out that day to fix it. I followed up three hours later. "Oh it won't actually be today, sorry." I'd had it. I told him it needs to be today as this is now a safety issue for my daughter, and I demanded to speak with the owner again (with still no acknowledgment of that request). Installers came late that day. Tony said it would take them an hour. After 2 1/2 hours, it was 10pm and they finally finished. But they openly stated they didn't move the couch or fix the area behind the couch. And the carpet started lifting again the next morning. The owner finally called me. He came and walked the project. He saw the issues. He came and brought someone to fix them himself. They stapled all the edges down. I still had to pay full price for all of this. Cost over $3,000, and that does not feel like a fair price for the quality of work I received. I have no confidence the carpet will stay down over time. Guess we will see. Work with another company. I've done enough home projects and flooring projects to know this is not how it should go on any level.

We signed a contract for a marble counter top and marble backsplash install. We found the last 2…read moreslabs in the USA that we liked. Upon 1st installation they mismeasured the counter top and had to go back and cut again. No lines in the top lined up for a "pattern". They returned a 2nd day to install the backsplash and they cut a 48" piece to short! They said they would take a piece from the bathroom backsplash and "splice" it in. We told them absolutely not as you would see the piece immediately when entering the kitchen. When we asked what were they going to do Angel said she was calling to find another slab but there are none. We told her we would look for 2 more other slabs that we liked. She did find them and we went to see them and liked them. She was shocked that we would not agree to pay for part of the new slabs! They cut the other ones wrong, clearly there fault! I sat down for an hour and laid out each slab with every cut for entire kitchen so the pattern would flow. Went to there shop, my wife and I used blue tape and marked both slabs for all cuts. Went to shop couple days before install and owner said slab could not be cut the way I wanted because computer said so. I told him that the slab was long enough and tall enough that IT is going to work my way. He commented that the only way to cut the slabs the way I wanted was to cut the slabs old school. I said well that is what needs to happen. Long story short, when the backsplash went in, the did not cut the heights of the slabs tall enough. We had gaps from 1/8" (totally what we expected) to 1/2" gaps in other areas. They said that is normal! It is not. After 30 years or more in the business they are still not good enough for this work. Scheduling was a night mare to get us finished and after "discussions" on the phone we finally settled on a discount from total price. We would not recommend them again. They had previously installed granite in our kitchen (counter tops only and 4" backsplash and our outdoor grill) and this work was nice 15 years ago. Be careful and totally talk to them about what you want and what you expect before signing a contract. Good luck!

Called to inquire about granite countertop repair as advertised on their website. The person on the…read morephone said that since they didn't install, they won't repair. When I asked for a reference of someone who might be able to do the job she told me to "try calling someone in Indianapolis." Didn't get anywhere. Probably need to stop advertising services they don't provide.

5 star! We needed carpet rip out , restoration of existing floors (sanding and staining) and…read moreinstallation of new hardwood in the carpeted areas , LVP in the basement and rubber flooring in the gym due to our daughters severe allergies..in a home over 8,000 sq ft. It was a large project! We live in a neighborhood of 1.5M+ homes and were haggled and up charged by other vendors ..our advice, save the headache with other companies and just call Guardian. Their knowledge, skill, precision, punctuality and customer service is top notch. From the beginning to the end of the project they have guided us and have done an immaculate job. We had dark cherry woods to work with and wanted to tone down the color but also allow it to flow with our dark staircase and blend into the new. They aided in finding a match that coordinated and flowed without taking away from the home. It's rare to find the tenacity and quality this company exudes. Typically everything is subcontracted out with most companies which is not the case with Guardian. The owners are hands on and invested in the project just as much their team is. And an added bonus they have a veteran on the team!

Dave & Kristen were wonderful to work with on our restoration of the original hardwood floors in…read moreour 1861 Victorian! My husband and & I pulled up the existing old carpet and discovered the hardwood floors were still in good condition! Those old floors seemed to have potential and we just couldn't bring ourselves to hide them again under carpeting. We contacted Guardian Flooring Advancements to see what our options would be to have the floors refinished. WOW!!! What a wonderful, amazing job!!! They sanded, stained, and put the final coat on those old hardwood floors. They made those 157 year old floors look practically brand new!!

From the selection process, the estimate and the pre-work walk-through, everything was done…read moreprofessionally and on time. The crew that remodeled our first floor was on time, efficient, cleaned up afterwards and were very polite. The quality of workmanship was impeccable. Thanks to Dave Roberts and his team.

Nichole was awesome to work with. she was super inviting, kind and helpful. I didn't even have an…read moreappointment and she was willing to help me find the grout I needed on a whim. I would highly recommend ICC!