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    Caban and Co. Hair

    3.6 (11 reviews)
    Closed 9:30 am - 5:00 pm

    Services - Caban and Co. Hair

    Haircut

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    Tons of gray. Color simply washed right out!

    Color washed right out. Begged for help in getting this touched up. Refused to help me blaming me for not getting a service that I had no idea was even an option. I've been several times and things are great as long as you don't have a problem. The second you have a problem they do not value you as a customer. I paid over $300 and apparently I was still supposed to request something called gray coverage. How should one know to ask this? It wasn't offered to me, it's not listed as a service on their website and the several Times I went prior to I never had any issue with my grays not being colored. This time it washed right out! And they refuse to take accountability and touch my hair up free of charge. Not looking for a refund just it fixed. Over $300 and I shouldn't have a front head of gray within a week! Owner wouldn't even call or respond to me. Only the stylist responds via text only. Poor customer service. They are all about the money. They are all quite young including the owner so in due time they'll learn proper customer service when they mature. Funny she can respond to a community page complaint but never to be direct and never offered anything to me other than her stylist offered to come back and pay $95 more dollars which would have made it $395 if I did.... that's not realistic... and for nothing special. What really tops the cake though- is their blog on you tube that they actually bash me and other customers. It's called Bitches in the Breakroom. THIS is the most unprofessional thing I have ever seen a business do. It's great they found time to do that rather than call me and fix my hair.Nobody should have color wash right out regardless of cost but especially paying that much. There is no good excuse- but they sure try hard to make one so they don't have to do what is right... and fix their mistake. They have forgotten their customers... every single one is what keeps their doors open and what pays their bills. It's a shame because this was such an easy fix for them but I sure have learned alot about them in the process.

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    4 years ago

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    1 year ago

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    2 years ago

    Business owner information

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    Caitlyn C.

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    2 years ago

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    Caitlyn C.

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    2 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Best salon experience I've ever had! My hair looks amazing and the front desk was so welcoming! Courtney is the highlight of the salon!

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    3 years ago

    I said, no yellow, no money pieces, no stripes. Unfortunately, I left with all three. I wish I never went to this salon.

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    Alter EGO Salon - Top Hair Salon in Raleigh, NC For Textured Services

    Alter EGO Salon

    4.3(416 reviews)
    14.5 mi
    $$

    I had a bit of a hair emergency after a previous stylist completely butchered my cut--uneven…read morelayers, awkward length, just a total mess. I was in panic mode when a friend recommended Alter Ego. I decided to give it a shot and took the quick quiz on their website to see which stylist would be the best fit for my hair texture and needs. The results led me to Abby B, and thank goodness they did. I called in and booked an appointment for the very next day. From the moment I walked in, the staff was welcoming and professional. I explained my hair situation to Abby, and she immediately made me feel heard and reassured. She took the time to understand exactly what had gone wrong, and more importantly, what I wanted going forward. To say Abby worked miracles would be an understatement. She carefully assessed the damage and worked her magic to reshape and revive my hair. I walked out with a cut that not only fixed the disaster but actually looked better than what I had originally hoped for. Abby truly listened, gave thoughtful suggestions, and showed serious skill and care. I'm beyond happy with how everything turned out and can confidently say I've found my new go-to salon. If you're looking for a stylist who's talented, kind, and truly invested in making you feel good about your hair, Alter Ego, and especially Abby B, is the place to go.

    This was a terrible experience, and I will not be coming back. The appointment felt rushed, and the…read morestylist clearly did not listen to what I wanted, even after I explained and showed reference photos. The final result looked nothing like what we discussed. The cut was uneven, the styling was sloppy, and I left genuinely upset. When I brought up my concerns, the stylist became defensive instead of trying to fix the problem. For how much I paid, this level of service is unacceptable. To make things worse, I overheard multiple stylists talking badly about another coworker and using foul language. It created an uncomfortable, unprofessional, and negative atmosphere. This is not the kind of environment anyone wants to sit in for hours. Overall, this was a complete waste of time and money. I would not recommend this salon to anyone.

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    Haircut and color done 10/24-ish

    Caban and Co. Hair - hair - Updated May 2026

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