Debbie Ford of TPI Travel is our travel agent and I will never deal with anyone else - she has…read morespoiled me! We have booked several trips with Debbie and every single one has been fabulous. Even if it is a simple business trip to Ottawa, Debbie is as helpful as if it was a huge family trip (for all six of us) on one of Disney's cruises. I tell everyone I know to go talk to Debbie if they are even just thinking of planning a trip - you won't regret it!

If you're looking for a package deal for an exotic resort vacation or just browsing for a quick…read moredomestic flight anywhere but here, keep on walking to any one of the other travel shops in the area. This place is for the serious traveler only. If you're heading to the Middle East through Europe and you want a competent agent with fair prices, then this is your place to go. Of course, if you're a seasoned traveler to those regions, you already know that Nedal is the guy to see anyway. If you didn't know, well, maybe you've been paying too much. ATA Travel knows that the best deal is the best price and no nonsense business. He'll get you where you need to go and at the fairest price in town. He'll do his best to help you with your changes or tight travel schedules. While a good travel agent, he can't perform miracles; so if you're planning on traveling during the peak months (May-September), you better book early because with the prices he can get you, things book up quickly.

Maritime Travel lbreakey@maritimetravel.ca…read moreLynda Breakey Cc: Marina Banozic Travel Agent, Branch Manager mbanozic@maritimetravel.ca cc: Kristine Huhtala, B.A, CTC (Branch Partner) January 30, 2026 Subject: Denied boarding Air Transat flight TS0956 November 14, 2025, because Maritime Travel (Kristine Huhtala) did not submit my MEDIF as required. Kristine Huhtala December 30, 2025, email. Lynda wrote me. Lynda Breakey, I am the Regional Director of Branch Operations for Maritime Travel: I have carefully reviewed the concerns raised in your correspondence and would like to respond accordingly. Lynda Breakey wrote in part: Please be advised that I have been involved in this booking since you first brought these matters to our attention. Nov 19, 2025, Kristine wrote I've told them that we are dealing with it here in branch. There is nothing more they can do and are aware of your concerns." December 30, 2025, Kristine wrote in part: Head office has been emailed, and they will respond shortly today. Who do I believe? Who is telling the truth? I asked for copies, for proof but hey refuse to provide them. Lynda Breakley and Kristine Huhtala both wrote several paragraphs about what they believed was said or written which most of I absolutely denied, they also stated these correspondence remains on file but refuse to provide them to me and prove their accusations. I provided supporting documents of the facts, and they refused to provide me with any supporting documents in support of these accusations. Nov 17, 2025, Kristine wrote: "Your form from 2024 is clearly no good and a new form had to be filled out which I assumed you would have had a new form filled out by the doctor and had it sent into Transat. " How can Kristine assume this? She did not check with Air Transat! She did not provide supporting documentation to confirm her statement. She did not submit the MEDIF that I had provided her. I have since provided Maritime travel proof that my MEDIF form for air travel with a POC was valid for three years. It Is attached to this email. Air Transat wanted to charge to supply me oxygen, and I was not impressed but Kristine stated: "This is how you filled out the form, so I guess Transat assumes you need oxygen?" However, this was an error with the travel agent although she was a veteran it appeared she did not know the difference between (O2 tanks/cylinders, liquid, canned or recreational oxygen or a personal air concentrator as she talked about oxygen tanks and oxygen machines. It appears that Maritime is lacking in the training department. They offered to rebook me in economy, but I paid for club class, and they totally dismiss my disability and blame me for being difficult? Kristine wrote Nov 14, 2025. "I remember you told me when you spoke to the girl at Transat that morning and she told you your old forms were still ok to use...did you get her name by any chance?? I'd like to build a case with them about you being given wrong information." Nov 19, 2025, Kristine wrote I will know within a few weeks once I hear from Transat if there is any compensation for the lost week and I will let you know at that time I requested a copy of both the letter she sent Air Transat and the reply from air Transat. For unknown reasons they refuse to provide them to me. There is no question that Maritime Travel did not provide the services I was charged and paid for. I lost 8 days holiday in the accommodations I paid for, had to make a trip to Toronto to be denied boarding and had to call my ride back to pick me up, also paid for a new MEDIF and mine was still good. I believe both Linda and Kristine wrote: We value our clients and always strive to provide clear guidance and exceptional service. I got the worst treatment imaginable and would never trust Maritime travel and especially stay away from Kristine Huhtala in the Sudbury office. Linda wrote: ": I have carefully reviewed the concerns raised in your correspondence and would like to respond accordingly." Why did She not provide me with the proof and copies I requested. I provided proof and documentation of most discrepancies and disregard and dismissed facts to condone Kristines actions. Linda has not provided any evidence, and her decision is not fact based she also refused to explain how my arguments were considered in her decision. It is my opinion that Maritime travel did not meet their own principal and did not strive to provide clear guidance and exceptional service.

Spain and Portugal 2025. This was a nightmare trip subcontracted from Maritime Travel to Indus…read moreTravel. It was the worst trip ever and absolutely no responsibility taken by Maritime or Indus. The tour left us all mentally exhausted by all of the problems. We arrived in Lisbon to a National holiday to be told everything cancelled because of an event held every year on the same day and no help with what we might do as the "4 to 5 star " hotel was near the airport. We had no guide, drive for 4 to 6 hours a day with no conversations re history, countryside etc. The accommodations and food were substandard, in some cases disgusting, most definitely not 4 or 5 star, more like hostels with cafeteria style, in one instance a paper bag with a bun and apple. This was absolutely the worst tour ever. A disaster!!

My husband and I consulted with Louanne Chamberlaine, and she helped us find the perfect cruise…read moreoption for us. We went to Europe on Norwegian Cruise Lines and had an amazing time! Being our first cruise and our first trip to Europe, we didn't want to spend too much, and we really didn't know what to expect. Louanne was able to give us lots of options and other helpful travel information which made our trip fairly affordable and easy to navigate. The only reason I didn't give a five star rating is that when we originally met with Louanne she only gave us information on the more expensive cruise lines (Princess, Celebrity and Royal Caribbean). But once we asked for more information on Norwegian, which we discovered online, she was happy to provide it. Another reason is that when our original flight (from Halifax to Rome) was canceled by the airline, she found us a "substitute" flight that included two stop overs both ways with long layovers, and she said it was the best one she could find. I went on Expedia's website for maybe 15 minutes and I quickly found a few other flight options around the same price we had paid for the original canceled flight with only one stopover both ways. Once I emailed her the flights I found online she was happy to book the best one for us, but if I hadn't done the extra work myself we would have had a really long and tiring day of flying (much more than it was already). If you are thinking about taking a cruise, I would recommend talking with someone at Cruise Ship Centers. Louanne really helped us decide which trip was best for us, and she was even able to negotiate with Norwegian Cruise Lines and get us a few extras: we received $200 of on board credit (to use for alcoholic drinks, specialty restaurant fees, entertainment, etc) and she got us upgraded to a balcony for only $300, which was supposed to be $800! They were a great help, just double check the flight options they give you by going online yourself, just in case!

Researched my trip with various agencies. Went with TripCentral because of a promise of price drop…read moreprotection. Spoke with numerous agents both via chat and over the phone. Booked early, knowing full well the cost would go down (I've been to the same resort numerous times). When the price did go down, I contacted Trip Central to let them know, and was told because I didn't specifically request a certain type of insurance, I wasn't eligible. Numerous reps couldn't even tell me where I needed to request this on the website. I found out later it's buried in an option under a tab- NOBODY TOLD ME WHAT I NEEDED TO LOOK FOR or that I had to pay to have this insurance, or I would have at time of booking! Customer service has been horrible. I've called Trip Central over and over to be put on hold etc. Was told the ONLY way to speak with managers is to call ext 7500, they had no idea why they said that. To this day, a manager has not called me back and I've lost $1060 at this point. I am a frequent traveler and unless someone fixes this they will not get my business again.

I have booked several trips through Trip Central, both through website and in person. I have never…read morebeen disappointed with the service I have received. Robyn Murray has been the agent I have dealt with at the office at Mic Mac Mall. She has always been terrific, very prompt with communication, and doing all she can to meet our needs. I would not hesitate to recommend!! We are looking forward to another trip in April.