The experience was so nice that we booked it twice! Let me preface this review by stating that our…read morefirst visit, Friday, 12/19, was great (4/5 stars). We were asked to pay in advance, which I found to be odd & somewhat unprofessional, but we received our services and we thoroughly enjoyed them. We returned on Sunday, 12/21 and had a less satisfactory experience (1/5 stars). My husband and I were in town for my birthday and I thought it would be nice for us to have a massage shortly after arriving. Sitting on a plane for 2.5 hours can really allow the stiffness to set in and we needed an activity to do until we were able to check into our hotel. This place had great reviews, was affordable, and was conveniently located about 25 minutes from our hotel. I found a Groupon online for a 90- minute couples treatment that included a 60-minute Swedish massage and 30-minute face & scalp massage. When I called them to check availability, I was told to not purchase the Groupon and that they would honor that price ($140 total). We booked our appointment and arrived at the scheduled time. Here's what they did well: 1. Verbal communication over the phone came with a bit of a language barrier, so they followed up via text to confirm the details of our visit. This became doubly important when I arrived in-person because someone different was there and didn't understand what I was saying until I presented the text communications. 2. The room was cozy, inviting and dimly lit. It created an intimate setting for my husband and I to get comfortable in. 3. They surprised us with the use of hot stones, which I didn't think was included. I'd seen the option for that online, but chose the option that included the facial and scalp massage instead. 4. During the facial, they covered us with warm, heavy blankets. We joked afterwards that they sort of forced us to relax! 5. Afterwards, they checked to make sure we enjoyed the experience and were very gracious when we tipped. 6. Also, at one point, lots of hot stones were piled on top of towels on our backs and wrapped up. They stayed there for a while and that was quite lovely. First time I've ever had that done anywhere! What they could have done better: 1. Asking for payment in advance. In reading the reviews, it seems like they don't always do this; just sometimes. That made it feel a little discriminatory. 2. During our second visit, we had two completely different masseurs (my fault for not requesting the same two), one of which was the woman who was working the front desk. She continued to answer phones throughout our entire treatment. The phone was in the room, ringing constantly. She would answer and then leave the room, interrupting the service, and often times leaving the door to our private room open. It was very distracting. We were unable to relax, and we felt cheated out of a portion of the service due to the constant interruptions. 3. The facial and scalp massage was actually a 1-2 minute facial massage followed by the application of a dollar store sheet mask. They then covered us with a blanket and left us in the room for 30 minutes. This felt like false advertising, but it was okay because my husband, who's bald, did receive a scalp massage. 4. The last point leads me to the fact that the service that I received differed greatly from what my husband experienced laying right next to me. His feet were massaged by hand and mine were rubbed only with the hot stones. In our first visit, my masseuse climbed on top of my back and "massaged" my back, buttocks, and thighs with her knees. His didn't climb on him at all. I would've preferred that as well! Lol 5. After our second visit, due to the lack of professionalism and poorly administered treatment, we were not inclined to tip, but we were flat-out asked for one and presented with a case/plea regarding the masseuse that was not answering phones during the service. We were put on the spot and therefore left a tip for only her. 6. That reminds me. After the facial, and I called it before it happened, only one masseuse returned to complete the treatment for both of us. We were cheated! 7. The massage tables are covered with blankets, but on top of the blanket is tissue paper, like what they use on the table at a doctor's office. I hope this is to protect the blanket from all of the oils they use and not for them to continue use of the same blankets with different clients... I knew going into this that it could go one way or the other, but I was truly shocked by the dichotomy between our first visit and the second, which were just two days apart. Places like these are a dime a dozen, so if I were ever in the area again, I'd give a different business a try.

Excellent hot stone and hot oil massage Felt light as a feather afterwards…read more Lilly and as great I recommend!

I have had two massages here. The ladies were extremely professional. They listen to what I wanted…read more The place is clean, which I love that, Who doesn't? But I highly recommend Massage spa. Best deep tissue massage I've ever had. No lie.

Yet again, a phenomenal massage by Alex. He is very talented and worth every penny. Highly…read morerecommend this massage studio.

I have been going to Madeline and by extension Alexis for the last 10 years. I have been to over 30…read moremasseuses throughout my lifetime and have never been as impressed with anyone as I am with them. They give a deep therapeutic yet relaxing massage.. they offer monthly memberships and make you feel comfortable and appreciated. With all the choices out there this should definitely be your number one..

This review is long overdue! Fantastic spa day at Allora Day Spa! Sibil, Kels and Jerry were…read moreoutstanding. Manager Stephanie was also pleasant and welcoming. I booked the Allora Signature package and spent the entire day relaxing and enjoying every service. Next time in town, I will definitely book another Allora spa day. The only change that would have made my experience better is if I did not have to leave the room. Between services, you exit the room and sit in a chair located in a small hallway until the next service. It would've been better and more relaxing, as the client, to stay in the room for all services. Understandably, the spa is small and they do their best to ensure comfort despite the necessary merry go round. This is NOT a deterrent from returning by any means but it did catch me off guard. Gratuity is added and given to an each team member. My appointment was scheduled over the phone which allowed me to customize a service included in the package. A deposit is required at booking and the remaining balance after appointment.

I booked the Allora Signature package 5 hours of services at over $600 and left feeling like I'd…read morepaid premium prices for a below-average experience. It started at check-in. They ask you to arrive 20 minutes early, but there's no reason to: no tour, no walkthrough of the services, no robe, no changing room offered, no one even pointed out the restroom. I was handed a drink and told to "go down the hall, take a right" to the tea room. No escort at a supposed luxury spa. My 90-minute massage started 5 minutes late and ended 13 minutes early. I paid for 90 minutes and received 72. Back in the tea room, another guest's child was playing in the candy, the fountain, and the drinking water while I waited another 10 minutes past my scheduled time. The facial was not the anti-aging facial described just basic rubbing and dermaplaning, delivered after I could hear staff gossiping in the lobby. The "hand and foot treatment" was a dry rub with exfoliation gloves before strapping on lotion-filled gloves and booties. The scalp massage was so perfunctory I asked the technician to stop and end the service early. It felt like they were padding out the clock to make up for time shaved off everything else. Think Massage Envy at triple+ the price. If you're considering the top-tier package here, don't. There is nothing signature or luxury about it.

What an outstanding service, the staff was very professional , attentive, great prices . The Best…read morepart was the massage and the Facial, it was relaxing. Facial was almost a facelift , my skin is tighter and looks younger.

I was able to be seen last minute. I got a facial and a massage. I paid about $210 and I honestly…read morefeel like that was a bit high considering that the massage wasn't the best and I have no idea what kind of facial they gave me. The facial products didn't smell the best. :/ the massage was okay at first but then she was doing a better job towards the end. She masseuse didn't introduce herself or say hi when she walked in. She also left the door open when I was nude on a table... granted there wasn't anyone there (I think) but still. Not cool. The front desk lady was kinder. I paid in cash and they liked that. They wanted me to come back and give me a better price but I was only in town for a work trip. I don't think I would go back. There's so many good reviews on google but I was a bit disappointed

I LOVE this place! I've been going here for a few months, and I do the monthly membership. I think…read morethe membership is a great price for either a massage or a facial. I've done both. The ladies at the front desk are always super sweet and helpful, and one time I purchased an expensive serum from there that leaked so bad and they were able to let me exchange the serum for a new one. If you need a massage I cannot recommend Susie enough. She is absolutely amazing and gives the best deep tissue massages I've ever had. I use Caroline for my facials and she is knowledgeable and sweet too. This may be the jewel of Lake Nona for me!

This spa is fantastic!…read more Having recently moved to St. Cloud after being with the same lash artist for three years, I was truly worried about finding someone to fill her shoes. Pristine Spa lash artist, Sarah, was the answer to my prayers. She took the time to understand how I wanted my lashes to look and made sure I was satisfied. Sarah is a pleasure to work with and her lash skills are sublime. I always leave feeling amazing because thanks to Sarah, my lashes are perfect. If that wasn't enough, Ashley and Alessia at the front desk are simply delightful, and I look forward to seeing them each time I come in for lashes. I'm truly grateful to have found such a wonderful place!

Found this place online. It was less expensive than others. This really epitomizes the saying ,…read more"you get what you pay for". Had a facial. The attendant was out of the room more than she was in the room. She actually took 2 phone calls during my session and 2 other times another person came in the room to talk. Usually your neck, shoulders and décolleté is included. Not so in this case. Usually a hand massage is also included. She rubbed my arms and skimmed the top of my hands. I should have known this was not a class act when she asked for payment up front. The rooms were so small she bumped into the table every time she got up. At one point she half sat on the bed to look at a machine or products she needed. She was not prepared and I laid on the bed for 10 minutes before she came in.

Do not come here! Whether you are using Groupon or not. I purchased a Groupon and set up an appt…read moreshortly after. I received a confirmation email and no further instructions. Upon arrival, 2-3 mins after my appt time the door was locked. I called the number and spoke to a woman who was friendly but had such a strong accent, it was difficult to understand her at times. She explained that she wasn't able to help me for whatever reason; asked me to wait until whoever could would eventually come back. Giving them the benefit of the doubt, I went into my car and reviewed Groupon and my emails to see if I missed something. To my astonishment, the Groupon was somehow already mark as used! Even though I had yet to even step foot in the building, let alone receive what I paid for. I reached out to Groupon and am hoping to get a refund or at least a credit for another spa. This place just feels like a scam! I am extremely frustrated.

These experts in massage are the most accurate and professional. I love the multiple option they…read morehave available and the fact that are so affordable!

I have only been to see her twice now but I'm definitely becoming a regular client. Lisa is an…read moreamazing LMT and I always leave feeling so relaxed. Her treatments just melt the stress away. I wish I could could give more than 5 stars. If you're looking for an LMT you can't go wrong with Lisa. Price quality and customer service are all first rate.