Attention Musicians Please Read This True Story (It will save you a lot of time and pain)
In June of this summer, I purchased a used Line 6 PA speaker. About 3 days after I bought it, it wouldn't turn on for some reason. I spoke to the previous owner and there wasn't much help from him but he did give me the receipt so that I could make the repair under the warranty. I proceeded then, to take my speaker to the nearest service center which happened to be C NOTE MUSIC in Wisconsin Rapids. After I got home from this 120 mile round trip I got a phone call from a worker at C Note Music who told me that I had to pay a $35 coverage charge before they would even look at my speaker, which they failed to inform me while I was at the store. Flustered as I was I told them I would pick it up later that week.
On the day I went down to get my speaker to a more organized service center, I had called in advance to make sure my speaker was ready to be picked up. When I finally arrived there the worker that I was on the phone with could not find my speaker. It turned out that the speaker repairman took the speaker without anybody else knowing which he should not have done if I did not pay the cover charge. The guy working the front desk proceeded to tell me that I should come back later and they would call me when it was done. By now I have wasted 2 120 mile round trips. They did not apologize for these mistakes, which were unacceptable to any store standard.
After waiting 2 months for my speaker to get fixed, which I do not blame them for the long turnaround time, I picked it up on the 28th of August. When picking up my speaker I asked the worker at the front desk where my power cable was. He then proceeded to go into the back and hand me a power cable that was not the same one that I had given them when dropping my speaker off in June. I then asked the worker if I could plug it in to see if the speaker worked properly. He responded by saying that he had never had an issue with his repairman and that I was "fine". I then proceeded to take my speaker home, where I tested it out. Almost immediately when I started playing it I noticed that the speaker cut in and out. A new problem replaced the old. At this point I flat out pissed. THE PEOPLE AT C NOTE MUSIC HAD WASTED MY TIME, EFFORT AND MONEY FOR THEIR FINISHED PRODUCT THAT STILL DID NOT WORK PROPERLY.
I called Line 6 to inform them about this incident and they are now pending it with their management to revoke warranty repairs for this place. I also called C Note Music to inform them of my dissatisfaction with their repair, that I felt as though I should be compensated for all the shit they put me through and to inform them that I submitted this information to Line 6. The whole while I was on the phone with C Note Music they did not seem to care about the situation at all (though they did give me a half assed apology). They only acknowledge what they wanted to acknowledge when I was speaking to them. They hung up after I informed them that I submitted this incident to Line 6.
AFTER ALL THIS TIME, EFFORT AND MONEY I STILL HAVE A BROKEN SPEAKER WHICH I HAVE TO TAKE TO A COMPETENT SERVICE CENTER. THROUGHOUT THIS WHOLE INCIDENT (AND THE RESULT) C NOTE MUSIC HAS SHOWN ME THEY LACK THE ORGANIZATIONAL, TECHNICAL AND SOCIAL SKILLS TO REPAIR MUSICAL ITEMS. IF YOU CARE ABOUT YOUR INSTRUMENTS OR SPEAKERS I SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE. read more
