I ordered Junior size French horn listed in "F" for my daughter. When it arrived it was in the key of B flat. I verified the website description and reached out to the seller. I was told that it should be in F and they would look into it. After months of no response, the listing still falsely shows the instrument listed in the key of F. This is a false advertisement to generate a sale. This seller is very shady. read more

I called regarding an accordion case. I saw a few on their website and wanted to know the dimensions since they were not listed there. not sure who I spoke with but he kept pushing me towards their most expensive case that I was not interested in nor did I need as I was not taking it on an airplane. He was extremely rude and told me the ones I were inquiring about were not in stock and were Chinese junk. He also pretty much that I was being cheap and bossy even though I told him I was not interested in what he was pushing on me. This was not good customer service and I would never buy anything from this place. If everything I wanted was junk why do you have them on your website? Avoid at all costs. read more

Yea, miserable communications skills here. An analogy: if you asked the old man "what is one plus one?" he'd growl in a short reply, "seven." It took several emails just to get my specific question somewhat answered. Now, I realise you are selling new, cheap stencil pianos, but still, for thousands of dollars I expect to have my particular questions and concerns answered prior to sending you even $.25. You may be the only US distributer of Schiller pianos, but NEWS flash Jim-bo: it's not the only cheap stencil piano brand on the market. read more

What a disappointment. I drove 100+ miles to look at some Ovation guitars that they show on their website only to find they don't have them. The salesman said "maybe they sold" but they are still showing on the site. Not just one but many guitars. read more

I ordered two items from Jim Laabs. One arrived quickly and I had no issues. The other was backordered and Troy Laabs emailed me to inform me. His emails were very unprofessional. I wanted the item, so I accepted the 30-40 day backorder. I did not hear from him again after the 40 days, so I emailed to inquire what was going on. Troy said (on a Friday) that they had just gotten it in and it would go out on Monday. I didn't hear anything for about 2 weeks, so I emailed asking for a tracking number. No answer. I emailed again after another week or so and I asked if I should just cancel the order. No answer. After another week I tried calling the 1-800 number. I had to try about 6 times over the course of 3 days to finally get a lady on the phone. She was nice, but said she couldn't help me and that I had to talk to Troy. I finally got him on the phone and asked for an update and he literally started getting all worked up and was yelling at me and being extremely rude. I told him he was being unprofessional and he continued to yell at me and call me unprofessional. I asked if I could just cancel the order and he wouldn't stop yelling. I hung up on him. He called me back to yell at me for hanging up on him. He asked what I wanted to do, I said I just want to cancel the order. He began yelling at me again, so I hung up again. After calling me three times he finally gave up I guess. Ridiculous. I wish I saw all these other reviews before I ordered from them. read more

awful customer service, awful people just bitter . I do not recommend coming here for anything. They are careless and they do not care about anything except their instruments that are WAY overpriced. read more

Called the company to return a melódica I had recieved. I was told in a rude manner they would not recieve back the item and to go screw myself. read more

On December 15, 2025 ordered a set of drums that was not listed as out of stock on their website. Later that evening received an email stating that they did not have the drum set in stock and they would not have them back in stock for another 5 weeks. I did not see this email until the next morning Tuesday December 16, 2025 at 6:29am. I immediately sent a reply email back to them requesting a refund so that I could purchase a set of drums from somewhere else as this was to be a Christmas gift. I did not receive any reply email back from them on Tuesday. Then sent them another email on Wednesday again with no response. Then sent another email early Thursday morning again with no reply all day. At 6:24pm Thursday December 18, 2025 I called this business and a lady answered and she first seemed to be very annoyed that I was calling then proceeded to be very rude. She told me that she couldn't do anything at this time because she would have to get approval the next day for a refund. I then sent another email to them at 7:05pm Thursday informing them that if refund was not done by 10:30am Friday December 19, 2025 which is 30 minutes after there stated business opening time I would be filing a dispute with my credit card company and with PayPal as well as filing a complaint with the Better Business Bureau. Then at 8:17pm the same rude lady called back and left an email saying refund had been issued the same refund that she said couldn't be done until the following day. The fact that I had to go through all this trouble just to get a simple response from this business is unacceptable. Had I done my research before ordering from them I would have never ordered from them because everywhere you search on the internet about this business is nothing but bad news and red flags. I will never attempt to do any type of business with Jim Laabs Music ever again and caution you to do your research if you're thinking of doing business with these people. Worst interaction I have ever had with a business. read more

I bought an accordion. The written description was pretty short, so I called to make sure the bass buttons were what I described and wanted. I was told that they were. Upon receiving it, I found that they were not as I was told. People can make mistakes, but instead of simply trying to do the right thing with me, I was put through delays, "leave a message", sort of gruff replies when I did get through, had to pay $86 to return the incorrect product, and spent hours of wasted time. After returning it, there was no confirmation, and still no refund. I used Pay Pal, and they worked to get a refund, but working through Pay Pal resolution center also takes lots of time. I suggest thinking twice about doing business with Laabs, and then think twice again. read more

I feel bad for this place because the reviews seem way blown out of proportion. I ordered a piccolo trumpet, the Elite IV, on Christmas and it came in a week. At first the instrument didn't play because the valves were not all turned the correct direction but it was an easy fix by simply taking them out and putting them back in the right way. Schiller, which is Jim Laab's store brand, gets a lot of flak on the internet but it played well for the price. Valves get stickier faster than my Yamaha Bb Trumpet, but a little oil now and then fixes that right up. As it turns out, Schillers are actually made in South Korea not China, as stated by the internet reviewers. Overall the craftsmanship was good! I felt the valve caps were an odd pairing, being a deep sea green, but that's hardly a complaint. Everything works like a charm. The typical range for this instrument is low C# on a regular Bb to a G over double C. If it's tough to play at first, just remember that the instrument is so small and pitched up that a lot of air is required to hit that upper register so just keep practicing. The valves have to be turned completely counterclockwise until they stop when the bell is facing to your right in order for the instrument to play, if not the valves don't line up properly and the passages are blocked. This is the case on most trumpet brands, but be aware of this before returning if it didn't play at first. The sound is bright and sharp, not stuffy at all. Count this as both a review of Jim Laab's craftsmanship and customer service through Schiller. Nicely done, probably the best piccolo trumpet you can buy for around $500. read more

Jim Laabs Music - My new picc! Love it! - Musical Instruments & Teachers Near Me - Stevens Point, Wisconsin

I ordered a cocktail drumkit in a specific color. Troy emailed me to state that the particular color was not in stock AFTER taking my order. I decided on a different color. He stated he would ship it the next day. 4 days later I receive a Fender Squire guitar in the mail. I asked Troy to make it right. He sent me a label and I sent it via UPS to the intended recipient. I still have not heard back from anyone there. Stay away. I plan on spending some time on the phone with them, and with my bank tomorrow. read more

Jim Laabs Music - This is what I received. I'd have been thrilled if that's what I had ordered. - Musical Instruments & Teachers Near Me - Stevens Point, Wisconsin

Stopped by his store and asked to play one of the pianos on the floor. It was during the week and I was dressed in my work clothes. He turned down my request saying it would disrupt the guy he had there that was tuning a piano and quote" he didnt think I looked like I was there to purchase a new piano". Really! Not like they were Steinways, floor full of low end Yamahas and wanna be grands. Told him thanks anyway and will not be stopping by his store again. Very rude and disrespectful man read more

In October 2022, Troy Laabs accepted my payment of $139.00 for an Excalibur wheeled hardshell accordion case. He last communicated with me in January 2024. It's way too late to request a credit card chargeback, and Troy has not responded to my efforts to negotiate. For that reason I'm working with the Better Business Bureau in his area to try to secure a refund. The music business is kind of special for those of us who are engaged in it, and we don't expect this kind of behavior from fellow musicians and music lovers. read more

We were looking for a second hand piano and the local listings were either too expensive or were not in the condition they were listed as. We found Jim's listing while browsing the internet that was reasonable in condition and price. After speaking with him over the phone, even though he is in a different state, we felt we could trust his word and also his method of payment collection was reasonable as he took a deposit before the delivery and the balance upon delivery if the conditions were matching the listing. We are happy and pleased with his professionalism; he is the man of his word and would highly recommend him. read more

I bought a Yamaha upright piano from Jim Laabs, and it turned out to be the real deal. Overall I'm very happy with the purchase. I spoke to Jim on the phone and he seemed helpful and efficient, if a tinge gruff. He explained that he gets refurbished pianos from Japan by the container, and then ships them around the country for low cost. He gave me a guarantee that if I was not completely satisfied with the instrument, that he would completely refund my deposit and I would not have to pay. I got that in writing (literally a picture of a handwritten receipt). Delivery was expected in 2-3 weeks. (Turned out to be 4 weeks.) From the start, I was taking a calculated risk because it's much wiser to play the actual piano you'll be receiving (not just that type of piano), but Yamaha U3 has a reputation for reliability and consistency, and from the versions of that model that I'd played in person I found them satisfying. More importantly, there was some worry that I would either not get a real Japanese-made piano, or that the refurbisher would not do a good job. Jim Laabs gets some worrying reviews online, and it's hard to know what to trust. To hedge against these concerns, I arranged to have an experienced piano tuner present upon delivery. This was hard to arrange, because the delivery time could not be precisely specified enough in advance to reserve the tuner's time. But in the end I got lucky, and it worked out. The piano tuner was curious about this whole arrangement. In the end he deemed the piano to be in "very good" condition. He did notice a slight crack in the soundboard but nonetheless found the boards very tight there so that shouldn't cause any problem. Fingers crossed. The delivery men were from the Jim Laabs company, and they seemed to be good people, competent, and understanding. Jim accurately described the piano I would receive (down to the serial number, even before the container arrived), and the manner and time of delivery. The price was about 1/3 that of a new U3, and 1/2 what I saw in showrooms for used pianos of this type. From my experience, I would recommend. read more

I found this place while searching the web for a mute for a flugelhorn, a fairly hard to find item. I ordered the mute by telephone, and was initially a little disappointed in the response. However, I just received a phone call from the owner, who has resolved my issue to my satisfaction. As he pointed out, this is a very small business, so my expectations may have been a bit high. Having owned a one-person business myself, I understand the difficulties. My apologies for any wrong impressions. read more

Communication is horrible. Troy is completely unprofessional. As my hisband was requesting a refund for an instrument he never received, Troy started yelling at him. Never received confirmation that the refund was sent. Would NOT recommend this business at all! So unprofessional. Doesn't even deserve one star. read more

It's been well over a year since I purchased a $799 Guitar and a case. I should have done more research on Jim Laabs. It was a nightmare... the guitar I took immediately to a reputable luthier for a setup. He immediately looked at it and said there's something pretty wrong with the neck set and ended up doing $130 fix. I reported it to Troy and he gave me $30. The guitar didn't stay playable. The neck is twisted. I spoke with Troy over and over and he said he ordered a replacement from his Epiphone rep and I'd have to wait a couple months. Said he wouldn't refund me even though I reported it immediately once delivered. Over and over I had this phone convo. He eventually stopped answering my calls and I left well over 10 voice mails. I suspect perhaps the guitar was factory B stock and that's how he sold it lower than MSRP. This kinda behavior is captured from several customers in review. I'll take next steps to get justice regarding this bad experience. read more

Poor selection, and even poorer customer service. The older, porkier gentleman assumed that since I wasn't going to purchase the most expensive piano that I wasn't interested in anything and basically asked me to leave. Who doesn't let customers try the instruments? I'm a classically trained pianist. I would literally drive three hours away to avoid ever shopping here again. read more

I would recommend staying as far away from this business as possible. I ordered a music stand online from them. I received it and it was in good condition, despite the box looking worse for wear on the outside. However, I needed to return it so I called and asked how I could initiate a return. The salesperson proceeded to harangue me over the phone, trying to shame me for trying to initiate a return and complaining that he wasn't going to make much money on the purchase anyway. (This despite the fact that I paid for shipping myself, both ways.) However, he grudgingly agreed to allow a return, after threatening to deduct from the credit if the stand wasn't in perfect condition. (It was, although as I told him, the box was already in bad shape when I received it from them. He then accused me of lying about the condition of the box I received.) I then shipped the stand back via UPS and two weeks went by with no credit issued. It was not until I called again that they actually issued the credit back to my card, with no apology for not doing so on their own. read more

This music store left HARASSING MESSAGES on my voicemail because I was 3 months behind on my half a year payment, (I'd have to pay at the end anyways)... While I understand they need to get paid, my job was based on government income, and because of the shutdown, I was playing catch up for about 2 ish months... -I attempted contact via Facebook messenger, no response. -I attempted contact via phone, FIVE TIMES. no answer. -Once I reached someone, they "seemed" to understand I was stuck between a rock and a hard place, (Do I not pay rent, or pull my son out of band his last 3 months of school), but we agreed on a pay date, (and I would pay all applicable late fees). I THOUGHT it was settled. I got a SCREAMING voicemail from their female office lady. Never again, super unprofessional and I don't take kindly to threats, especially when they agreed to work with me under the circumstances. I normally don't like foul language, but C-word would be putting it NICELY. Such a community business...which is WHY places like this are a turnoff. Thank you for agreeing to work with me and then leaving terrible messages on my phone. read more

I bought a Weltbesten harmonica from Jim Laabs Music two or three years ago. It turns out this low cost harmonica has great sound and is easy to blow. So some time later I bought four more in different keys. Good harmonicas! I usually grab these before I grab my Hohners. My experience with the store was great. Fast shipping along with good packaging. I recommend the Weltbesten harmonicas and Jim Laabs Music when you buy them. read more

I would recommend staying away as far is possible from this seller. I bought from them on April 15 2024 Schiller Center Tone Trumpet Silver / Gold for $469 + $29 shipping cost ( order 75216) and received on April 26 2024 . first thing shocks me , that i received , instead trumpet advertised Frankfurt Germany , box with big red label : MADE IN CHINA . After took out trumpet from case found one blemished spot of finish laquear coat on horn . Start playing and noticed that first valve getting stock in the middle way up after pushing down . Call to the store next day and spoke with Troy about returning ( they advertise 7 days for return policy ) . The answer was : we don't except returns , only trade is possible , Then i ask about shipping label and answer was : its you expense to ship back which after checking with postal service is $65 . Then Jim Laab ( business owner) call me next day and told me if i return the trumpet they will charge me 20% restocking fee wich going to be around $100 , so he recommend me to buy another one from them , because i will loose a lot . That's mean i will loose $200 from $500 i paid just 2 weeks ago in trade in,,, So , finally I start to understand , that I'm dealing with crooks selling you piece of junk made in China with defected first valve and no returning policy . Horrible experience !!! Unfortunately... read more

It seems like there are more people willing to share, and probably exagerate, their less than satisfactory experiences. So, I want to set the record straight here. I found a Baldwin 6000 upright advert on my local, Las Vegas Craigslist, called the number, and was connected with Marty at Jim Laabs Pianos in Minesota. Marty was polite, professional, quite patient, and very accurate in describing the instrument I was getting ready to purchase, sight-unseen, half way across the country. I was a bit nervous after reading some less than stellar reviews, but trusted my gut, and went ahead with the purhcase. The delivery fee was exceedingly reasonable, and the crew showed up on time, unloaded the piano, and made sure I was satisfied before departing. This was a great experience, and I love my new piano. I feel like I got a great deal, and was treated with respect throughout the entire transaction. Jim Laabs even called me before shipping the piano, to share his positive opinion about the instrument, and extend good faith for the deal. I guess not everybody will have the same experience, but wanted to share mine in an effort to keep the balance. Marty, Jim, if you guys read this, thanks for the Baldwin. It plays and sounds beautifully, and I'm as happy as can be. read more

At the request of the owner, I am removing my review. My wife did ultimately receive an apology.

TERRIBLE company. They publish fake ads to lure business, then when you call and want to buy the advertised product for the advertise price -- WHOOPS! everything has changed, it's not available for inexplicable reasons, but here's the same thing for thousands of dollars more! I tried to buy a piano from them, was prepared to spend over $10,000 on the item but, you guessed it, suddenly the price jumped more than $2000 on an item that was advertised for less only days before. DON'T bother with this bullshit company. Bait-And-Switch is ILLEGAL by law, but they don't care. THAT is their core business. read more

I'm very happy with my new piano! I live in Maine and was thinking there was no way I would order a piano without playing it but when I spoke with Jim he told me if I didn't like it when it arrived I didn't have to pay for it. That sounded almost too good to be true but Jim came across very professional and I decided to go with my gut and trust him. I'm glad I did! The piano was beautiful and sounds great! Thank you Jim! read more

I purchased a Frankfort Elite Compact Baritone Horn on 2/3/19. On 8/26/19, while practicing,one side of the bracket that holds the valves in place brook loose from its attachment. The horn is UNPLAYABLE!!! Repeated emails have been disregarded. Complaints to the BBB have similarly been disregarded by Laabs music. It is obvious that this is NOT the place to purchase anything. On to the Consumer Protective Agency. Anthony T. read more

How I wish I could leave a positive review. I bought a Schiller Studio Recording trombone from Troy Laabs over the phone which was the first mistake. Nothing in writing- but then you would not need it if the person was honest. The trombone arrived a little over a week later and I pulled it out of the box (packaged very poorly in a recycled box) to discover that there was no serial number on the instrument, no model number, the mouthpiece did not fit in the receiver properly, the slide was rough though supposedly new, there was a ding on the bell though again supposedly new, and the quality of the case was laughable (worse than just bad). I called Troy (it took me 8 tries before finally getting through)to ask for a refund and he audaciously told me "no I cant do that - only exchanges" He then proceeded to tell me that I was wrong about every point I had brought up - yes, you heard right the man told ME what MY experience was to justify why he could not refund my money. The word for this is "criminal". I now have spent a grand on a trombone I can not use. Does it get any worse than this? I can not even imagine how it could be worse. He should be in politics- he would make a great democrat. read more

As a patron of Jim Laab's via Troy has been anything but a pleasant experience. I made several inquiries with regard to the Schiller American Heritage tenor sax. This would be a secondary horn to the pro horn I already own. But even at that I cannot afford to shell out $600 for an instrument that doesn't work for me. So all of my correspondence to Troy seemed to assure me if I didn't like it, my money would be refunded. Only to discover no refunds would be forthcoming if the sax had to be returned...only exchange for store merchandise. This was not stipulated in the Ebay ad. I informed Troy I had reservations about buying blind....not able to try out the merchandise to see if it was a right fit. He assured me I would like it. How would he know about how compatible this "marriage" would be? It's obvious he's not a sax player, otherwise he would have told me a little more about the instrument other than, "you'll like it". His objective of course was to make the sale.On the positive side however, the sax turned out to be a one heck of a horn. It not only looked good, it sounded absolutely fantastic. In fact I liked it so well I wanted to step up to the Elite model. But if Jim Laab's is the only place I can purchase it, forget it. It's just the principle of the matter. Call it silly, but that's how I roll. read more

Not trustworthy at all, especially when dealing with sales person in Wisconsin. They first said they would sell my piano for $5500.... They called back after a few months on consignment and said they just couldn't sell it for that price and needed to lower it.... I said I would think about it. They called back a few days later and said if I'd consider lowering it... I said no. The salesman was perturbed as he said he had someone wanting to buy it for the lower price he had told me about earlier. I asked him if he had earlier lowered the price with the customer before asking me and he hesitated.... He was very confrontational on lowering the price and I finally gave in. They sold the piano and had the audacity to send a check lower than the 2nd price negotiated. I had to call back and threaten to take them to civil court or call the attorney general if they did not make it right. They finally gave the second payment only after calling many times! My advice.... do business with the Arden Hills branch and not the Hayward, WI site!!! read more

I've owned several used accordions, all purchased from Castiglione Accordions in Detroit. So when Castiglione closed their store this year just as I set out to buy my first new accordion, I had to email and call around a lot--to accordion manufacturers in Italy, as well as to dealers in the U.S.--just to find an in-country outlet who sold the two brands I had narrowed my choice to: Paolo Soprani and Excelsior. There are not many accordion dealers around anymore. And when the dust settled my choice was narrowed down to 3 options: a dealer in New Jersey, a direct order from Italy, and Jim Laabs Music in Wisconsin. While I did not totally rule out a direct order from Italy, that was definitely not my preference, so I put that option on the back burner. And when the guy in New Jersey asked me for an up-front non-refundable $250 deposit just to speak with me on the phone about what I wanted, I eliminated him immediately. I have never heard of any dealer (for anything!) make this kind of demand! (See my review of Accordion-O-Rama.) That is when I started looking more closely at Laabs. Their website is pretty good, but there are not prices listed for any of the accordions I was interested in. And, more concerning, as I started reading customer reviews I quickly became uneasy; while there were some good reviews, there were also a number of bad ones--some quite alarmingly bad! So I proceeded with a great deal of caution. After many emails and phone calls with their sales guy stretching out nearly two months, I was pleased with all my interactions. Unlike the New Jersey dealer, the guy from Laabs didn't propose charging me for answering questions, and he even contacted the Italian manufacturers a few times to get answers ti some of my questions . He was never pushy or rude in any way. I must admit that his responses were not always prompt, but I put this down to how busy he seemed to be as well as the delays due to communication with the Italian side. Several times I received late night responses from him on a weekend evening, so I always believed he was making a sincere effort to work with me and I never felt like I had dropped off his radar. Anyway I ended up choosing to special-order a Paolo Soprani accordion from Jim Laabs. He had to order it from the Italian factory because he did not have one with the model/tuning/features I wanted. It was a fairly expensive instrument--not only my first new accordion, but my first triple-Musette accordion, and my accordion with a cassotto as well. It took a little while but I got my accordion and couldn't be more pleased. The cassotto resisters are warm and mellow, the museette registers are lovely to uncivilized, and the Master register is dominant enough to pull it all together quite nicely. ...oh, and before finalizing my purchase, for comparison purposes, I checked out the option to buy directly from Italy and found they were unable to match Jim Laabs' price. So that also helped make the decision a bit easier. Note that Jim Laabs are not accordion experts (like the folks at Liberty Bellows, for example). I do think they are much more knowledgeable than typical music stores, and if you have basic questions they might be able to answer some of them or perhaps contact the factory for you about others. But if you don't understand accordions, don't know what you want, need detailed help understanding features or trade offs, or to make decisions, they will probably not be able to give you much help. Anyway, I can't speak to the issues experienced by any of the folks who penned negative reviews of Jim Laabs, and I certainly understand why anyone who reads those reviews would have some ambivalence dealing with Jim Laabs, but I wanted to submit my positive review just to make sure that they get some good, well-deserved feedback as well! read more

I have had a great experience with Troy and Josh. They took care of me when I purchased a Schiller tuba and with my purchase of the Euphonium. The Tuba fills the room up and my director says it sounds Magnificent. I purchased a euphonium I was not happy with it due to my limits as a player. The Euphonium was a Bb/C instrument and I only play Bb. This horn was not suited for me so Troy gave me my money back to upgrade to another Euphonium. Wow this was the right move. Thanks Troy and Josh. You guys directed me to the right horn. I should have asked more question before the first Euphonium was purchased. I now have the correct instrument and I love it. 4 valve silver euphonium plays so well. I am actually enjoying it so much. Thanks Jim Laabs Music. read more

I had a very pleasant and satisfactory experience dealing with this company! I had a few questions before ordering my daughter's cello case. My call was handled in a friendly and efficient manner and they gave me all the information I was looking for. Her beautiful case arrived on the promised date - she/we couldn't be more thrilled! read more

I paid $568 for a euphonium instrument on October 27, 2020 and was told the one I ordered was not in stock. I requested a refund but was encouraged by Troy to choose another instrument which I did. Now five weeks later I have not received the instrument that I had been told I would have by the 17 or 18th of November. I called Jim Laabs to request further information and spoke with Jacob who was not able to initially find my order. He then proceeded to tell me that someone would be contacting me to discuss my order. Clearly there was no information on my order but my funds have already been sent to them. I then proceeded to request a refund and Jacob stated that was not possible "No we will not be able to provide you with a refund but we can exchange your item" I requested to speak with the supervisor on staff and at that time he hung up on me. I called back and when I asked for the manager he stated that someone namely Troy would call me back by the end of day which would be 6pm today CST. I asked again to speak with the manager and why I would not be able to receive a refund, Jacob became nonchalant and dry and stated someone would be calling by end of day. I have not received a call back, a refund nor have I received the instrument that I agreed to purchase over the one I originally wanted. I highly recommend NEVER using this company for ANY music instrument as their SERVICE and I dont give a care attitude over almost $600 was unacceptable. To hang up on a customer that has given you their money and refuse to give a refund on an item I STILL dont have a tracking number for or the instrument is unbelievable NEVER USE THIS SERVICE EVER....... read more

Not very helpful when looking for an instrument. Came in with a stringent budget knowing I can find something out there in my range (I've done my research). Tried to sell me on something that they are charging 2x as much as the next storefront is doing. Do yourself a favor and look elsewhere. read more

I just read the reviews from people who have had experience dealing with this company, Jim Laab Music. I could have saved myself time had I read these reviews prior to looking elsewhere for a new accordion. My experience, namely with Troy Laab was absolutely awful! This guy has no business being in business! He needs to be in a warehouse by himself. The office lady should go with him also. First off, they are reluctant to answer any emails in a timely fashion, do not return calls, are extremely rude and arrogant, do not introduce themselves when answering the phone (and that's every employee that I came in contact with over a 4 day period) and Troy (who I imagine is the owner's son) was the rudest!!! If, as a future customer, you don't mind being talked down to, screamed at, not returning your calls or emails, than this is the place for you. I myself got the message loud and clear - stay away and take your business elsewhere!!! I purchased a new accordion the same night I hung up the phone on Troy. I am retired after working in retail for 25 plus years. I was also in upper management and at times supervising 50 plus employees. I was always taught to put a smile on your face when meeting or talking to a customer. It worked very well for me and my employees. This company want to have a heavyweight fight with you at the first greeting. Please, buyer beware. They are bad! THEY ARE NOT MINNESOTA NICE by any means! read more

The gentleman I spoke with was busy and very nice. Purchased a used Yamaha U3 imported from Japan. Looking forward to receiving it in a few weeks. It's not easy to wait for such a nice piano. read more

I ordered a Yamaha U3 upright piano from Jim Laabs, they shipped it over to my state. It's a real beauty and the sound quality is superb! Do not settle for anything less than Yamaha! I had a few issues with it (maybe due to the shipping and moving) and after contacting them a few times, they finally sent a competent piano technician to my house to repair the piano. Now it is almost as good as new and I couldn't be happier!! I also asked the technician if it is a good quality piano, and he confirmed that it is in very good shape. Thank you Jim Laabs!! read more

As a musician for a living who's been to countless music stores across the country for many years, this is the very last store I would go to based on more than one experience that showed me the previous time was no fluke. There is a reason that what this store was once decades ago in size has dwindled down to smaller and smaller. While I could go into detail, there is no need to put it simply. They are Not trustworthy. When past brand service center was not honored as the only place in the country behaving that way. Not trustworthy when you are told multiple times in another case one thing that is never followed through on or honored. A man is only as good as his word. So is a retailer. 0 stars. No hate, just based on Labbs customer service and lack of honesty. Consider for yourself that all of the other reviews mostly have 1 star ( because you have to select at lest 1 star to post a review and then there are just a couple of 5 and 4 star reviews to counter all of the 1 stars,...... with nothing in between...... and wonder why that is? read more