If I could give zero stars I wouldn't even give that when rating this company and their complete…read morelack of customer service and communication. We met with Chris on October 13, 2025, to discuss replacing an exterior patio door at our home in Leesburg. After we reviewed the proposal, we signed the contract on October 15 and paid the 50% deposit with the expectation, per Chris, that our door would be installed within 6 - 8 weeks. We never heard back from Chris and had to contact him OURSELVES on November 28. At that time, Chris let us know Bob, the installation manager, would contact us the following week. It was shortly after that Chris let us know he NEVER PLACED THE ORDER for the door as discussed on October 15. He then scheduled Mark Arnesen to come to our home on December 5 to confirm measurements for the door and we again believed the order was placed. We heard from Chris again on December 10 to let us know the door would arrive the week of December 22, to then receive an email minutes later telling us the shipping date was updated to January 8. All that to be said, we have not heard from Chris since December 13 when we requested a discount on this order for this major inconvenience. I then emailed the owner, Mark Russow, on January 8, but of course, received NO RESPONSE. We are now going on over 3 months and still do not have our door replaced...but yet I received an invoice for our final balance today...with ZERO DISCOUNT APPLIED. I am more than understanding of the ordering process and delays due to the time of year/ holidays, but I am not understanding of the lack of customer service and communication. We purposefully were trying to work and support local businesses, but I cannot recommend enough to avoid working with this company.

Big mistake. Huge. Now, I own a 100-year old tudor with steel casements that ALL. NEED. REPLACING…read more And I'm going with top-of-the-line to maintain the look of the originals. Shoulda called me back. Boop.

They do great work and are their prices are reasonable. A small custom semicircular window cracked…read moreduring the recent blizzard. It took Riadh two tries to get to our house becausethe streets were still icy. He took careful measurements when he got here lpand promised to come back after the glass was cut. Didn't ask for any payment. He just installed the window yesterday and it looks perfect.

I've used Old Town Glass about 5 times now and they've always been great - communication, quality,…read morepricing, everything is really fantastic. Can't recommend them enough.

Window Man recently replaced a few very old aluminum windows of ours with Marvin Infinities. We are…read morevery happy with the product and happy with the install as well. We ultimately chose them, over one of the large companies, because one of our big windows needed a sill replacement with some "custom carpentry" to get it level with an adjoining countertop. Virtually no other contractor said they could it. Window Man ended up nailing it. Install wise, they operated much better than the most recent contractor we used for a different window replacement, and the level of work was clearly much higher. Not just with the windows looking good but with little things like showing up on time and cleaning up.

As stated by another reviewer, we have been long-time supporters of Window Man and have recommended…read morethem to others. That said, we had a couple windows that have lost their argon gas. Very cloudy and ugly. Contacted them about our "Lifetime" warranty and they said they would not honor it. Soooo what good is a warranty when signing it then? They said they are using another manufacturer and they simply cannot replace it now. Well that's not my fault. Their only suggestion was to pay for a glass company to fix it. Hey, how'bout if Window Man pays the glass company fix it and replace it? Bottom line - don't buy-in on any "Lifetime" warranty when they're sitting at your kitchen table making their sales pitch.

I had a lage windows glass changed to tempered glass and tmr.ben did a great job thank you !read more

We needed wall cabinet glass door inserts and shelves as part of a kitchen renovation. (The cabinet…read moremanufacturer did not offer these materials.) There were many companies around the country advertising online and a number of local companies that sell bath shower glass door enclosures. But we had difficulty finding area companies that would provide wall cabinet glass or that would come to us and take measurements. We stumbled upon C&C Glass and Mirror on Yelp and couldn't be more pleased. (https://cncglassandmirror.net/). The owner, Ben, responded immediately and came to us in Maryland the next working day, arriving on time as scheduled. He also called and texted to let us know his status and ETA. We explored different design elements, including bubble and wave designs for the wall cabinet glass door inserts and the thickness options for the shelves. Ben worked patiently with us as we finalized our selection, advising us of the pros and cons of different options, and giving us multiple estimates. We finally decided on low-iron shatterproof glass. Ben was very quick coordinating with the materials suppliers and giving us the final estimate. He came out a second time for the down payment, remeasured and followed-up to gave us an estimated delivery date. When the materials arrived earlier than expected he rearranged his schedule to accelerate the install date. This was a huge help as we were living out of boxes during the renovation and did not want to unpack until all the work was done. Ben did an excellent job delivering and installing the glass in the midst of inclement weather. This included an additional trip to Home Depot during the install to get better quality anchors. Because of the limited number of companies in our area who were willing to come out to measure for a job this small, we could not compare pricing. But we think the price was fair and can recommend this company with no reservations. Note: According to the website, this company installs and repairs all types of glass, including not only glass cabinet fronts and shelves, but shower doors, windows and other glass.

Loved that they showed up respecting my space and time! He quickly got my measurements and then…read morecontacted me when it came in! Thanks so much!

I needed rapid replacement of the center pane of a picture window for my DC row house. I contacted…read more8 places (via phone and Yelp). DC Glass Work responded within minutes, came out the same day to provide an estimate, and came in less expensive than the other quotes I received. Installation was a few days later. The installer was courteous, clean, and professional. Hope I don't need to use their service again, but if I do they will be the first place I call. P.S. I waited a few days to ensure no issues with the install before posting my review.

Quality Window and Glass repair did an excellent job repairing our window! They responded to me…read moreright away even though it was Sunday. They scheduled a free consultation and once they determined parts has to be replaced they got back to us quickly and scheduled the repair. Mr. Murad was very professional and polite. He was very respectful and worked very cleanly.

I had a broken window on second floor needing to be replaced. I contacted Quality Window and Glass…read morerepair for a quote and availability. They responded quickly and had a very competitive price. They worked with me in every way, convenience of time, pricing and always in communication. Very professional in every way. Arrived at times they said, no "will be there between 12 -5" like many others. Having a specific time made things so much easier. I recommend them for anyone who is looking for window replacements, repairs or any other service they may offer. They are priced fair and for the professionalism you get and honest work they provide it just can't be beat.

Without question, we chose NOVA Installations for a second window improvement project and front…read moreentry door replacement. Chasing alternative quotes for our proposed project was pointless. Our initial experience, a full home window replacement, was excellence from product quality, installation, value and customer service. Once again, this has been our experience. A call to their Chantilly office, Sheryl had Joe scheduled for a consult the next day. Our vision: a sliding glass door to replace a pair of windows, allowing backyard access. Elimination of the adjacent window paned entry door and egress, enlarging our family room living space. From our vision, Joe proposed an alternative, balancing remaining windows and transom with a custom size ProVia sliding glass door. His revisions made significant enhancement to the room's footprint and allowed us to move forward with replacement our front entry door. Here again, with my general vision, Joe brought his professional guidance and we had selections made in minutes. Our new ProVia entry door... I've never made a change to our home that has had as many compliments or requests for referral. From here, we need to thank Sheryl for her patience and professionalism accommodating scheduling adjustments, of which there were several. Ricky and his assistant managed a one day installation of both doors accommodating preparations for an exterior siding replacement and finishing with flawless interior appointments. As observant DIYers... witnessing Ricky's install was a master class in carpentry. Attention to detail was above and beyond. Lastly... my delay in posting this review has tested our ProVia doors with Virginia's '26 formidable deep freeze. They performed beautifully. We're very very satisfied customers. We wish Tom the best as he enjoys retirement and thank him for the service he extended to us to unquestionably be repeat customers. Entrusting the business with Joe and NOVA's team continues your exceptional business and solid reputation.

NOVA installed new windows in our home 5 years ago when we purchased it. We had a minor issue come…read moreup, I called, and they were out within 24 hours to repair, no questions asked! Amazing! Will use again for our next project! Thank you!

I submitted a project request for a window broken from lawnmower debris and Crystal…read moreClear responded quickly on a Saturday. They were able to give me an estimate from the pictures I sent and they came on Sunday to do the repair. There were some issues with the glass they had to repair the broken window and they returned on Monday to address those issues. Overall very happy with the Crystal Clear glass team.

Crystal Clear Glass Repair are fantastic. Alec and Mike came and were super knowledgable, friendly,…read moreand efficient. They made a beautiful glass door in a few hours. And its just gorgeous. Can't recommend them enough.