The Wife and I are doing some upgrades to our house and one of them is replacing our 1953 tilt up door that is heavy and the springs aren't so great. I found C&W through a Costco brochure when we were shopping there recently. After submitting a request, a very nice person called me to arrange an estimate meeting the following week. Right on time, Werner showed up at our house and we walked to the back of our property where the ancient garage door stood. I informed Werner that I wanted to install another tilt up door and he let me know that they did not do tilt up doors, so it looked like this was potentially a waste of time. I told him, that we should discuss so I understand the pros and cons of the roll up versus the tilt up. Werner patiently ran me through the pros, cons and mechanisms of the roll up door, including the side mounted motor which seemed much better than the ones hanging from the ceiling. I was now NOT convinced that a tilt up is where we should be headed. Werner provided me a quote and the details of the savings since we were working through the Costco program. Very good pricing, the best of any of the other similar doors we were quoted. After mulling over the different quotes and designs, I decided that I did in fact want a tilt up again as I guess I am old school when is comes to our house. C&W was great to work with and I would recommend them to anyone seeking a garage door. It did not work out for what we needed, but that was not any fault of C&W, they supported us well. Thanks Werner! read more

I ordered a new garage door (Amarr) through Costco and was supported by C&W Garage Doors. I rarely write reviews, but the door, the installation service and the support from C&W were outstanding. They came out quickly to quote it, showed me several alternatives and helped work through some schedule complications related to a pending wedding. The gentleman who did the installation was on time, clearly communicated what was going to happen, did a great job in just under 4 hours and showed me how to do periodic maintenance in the future. And i love the door, which was available at a very attractive price. read more

C & W Garage Doors - Garage Door, Laguna Beach, CA September 2025 - Garage Door Services Near Me - Tustin, California

My father went through Costco to buy a new garage door and the company that came out was C&W. They were quick and did a great job. Oscar knew what he was doing. We would definitely recommend them. read more

I highly recommend C & W Garage Doors. I contacted them about replacing my garage door openers and repairing the operation of the garage doors. Werner came out and provided clear options and recommendations. Their pricing was fair and reasonable. They provided me an installation date and met their commitment. Oscar was professional and respectful in his installation of the new openers and performed the repairs. There were no surprises. The doors operate perfectly. read more

I highly recommend C&W Garage Doors. I had an awesome experience. Everyone on the team - Werner, Oscar, and Debbie - is professional and patient. I feel they went above and beyond to provide an excellent service and I absolutely love my new garage door. Great value as well, as a Costco member, I also received a rebate. read more

Appointment was 3pm today, but Werner calls saying he's delayed and will come at 4pm instead. I contact him at 4:10pm because no one has arrived and he answered the phone saying he's still at the office and will leave to drive over to my house with arrival around 4:45pm. He's basically almost 2 hours late to his original appointment. I don't understand why they even bother to schedule appointments they can't even make on time. The schedulers need to coordinate with Werner because your business seems very unreliable and a mess. We really think Costco needs to evaluate their relationship with this company because they are going around saying "I am Costco" when that's pretty bogus. When did "An Amarr garage door consultant " become synonymous with "Costco"? The Costco brand and 10% shop card is what got us interested in getting a quote. We already have 3 quotes from local companies with 5 star Yelp ratings. My husband asked how much for a 1/2 HP motor and Werner spent a few minutes explaining motors are no longer measured in horsepower but Newton....ok professor. Before revealing his quote for the motor, he asked to see competitor pricing which my husband showed him. Then he said cheapest option is an lift-master unit ( $531 installed after shop card 'discount' ). He reluctantly gave that price after what seemed like endless lines of questioning, going on tangents to say he install motors that will lift 600 pound doors ( average doors are 200 pounds) and talking down at the competition (who has hundreds of reviews and 5 star ratings). After Werner seemingly exhausting effort to measure out a standard sized 2 car garage door and standard sized single garage door, which he recognized to be Amarr brand. He went on logorrhea of different options, 24gauge steel versus 25 gauge steel, color options and skyline options that may vary the pricing. He just won't give a straight answer for a quote to replace our current doors which are older Amarr garage doors with insulated steel frame with skyline frosted glass. To cap off the crazy encounter, he asked my husband to read a paragraph from a sheet of paper in his briefcase stating price increases of Amarr garage doors. Apparently prices are going up by 25% next week. But Sir, stop beating around the bush and tell us what that price quote might be already instead showing us the fact that steel prices has tripled. If you enjoy beating around the bush, draining conversation about current power nomenclature of garage door motors, a lesson about the crisis in our steel industry, and 2 1/2 hours of free time...give them a call. Review written by my husband. read more

C & W Installed our new garage door and motor 3 years ago. They did a great job of quoting the job out, giving us a list of great options, and then installing a great system which has become the envy of our neighbors. They were great at with follow up and answering questions and sending out a technician when we needed additional help. I would have given them 5 stars for their work and service back then. However, today, we had a bit of an emergency and one of our springs busted last night. We didn't realize the spring busted until this morning when we tried opening the garage door. We tried to manually open the door, but couldn't figure out the "trick" to actually open it up and get the car out so we could get to work. THE REASON FOR LOW REVIEW TODAY: I called C & W when they opened and wasn't able to speak to anyone - instead had to leave a voicemail message. I said it was an emergent situation for us (I get it, my emergency may not be someone else's..) and to call me. I also sent a request through their website... both of these done this morning around 8:00. It's now almost 2:00PM and I have not heard back via phone or email. I tried to bring my business back to them but the lack of follow up... at least a phone call or email message back has forced me to go to another provider. read more

Getting a great garage door replacement is not easy! I spent 2 months interviewing and researching every installer and manufacturer I could find to replace a 20 year old Anaheim door original. After much thought, I chose C&W Garage Door through Costco. You can go direct to C&W if you are looking for the high end manufacturer, AMARR. Trust me..there is a difference, but when you are not knowledgeable, you can be taken for a ride. I purchased my AMARR from the owner of C&W, Werner. He was professional, had all the samples with him and gave me a price and stayed to it....none of this "I will beat any price BS." You get what you pay for. The door was installed in less than 3 hours by Werner's key installer of 12 years...Oscar. What a delight! He came to US as a 15 year old with his father who knew it was not good for his son where he was. He started as an underpaid paver tile installer, until he found Werner and learned the Garage installation business. I can not be happier. Oscar was on time, clean, happy personality and professional. Showed me all I needed to do to maintain it and left my home spotless. Can't ask for anything else. Go ahead an do your shopping...but if it is good enough for Costco....I have found it hard to beat! Thank you again, gentlemen...great job! PS...neighbors are already stopping by and telling me how nice our new door is...and...Who did you buy from....that is good news for all of us! read more

C & W Garage Doors - CA - Garage Door Services Near Me - Tustin, California

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Working through Costco, we recently got our new garage door from C & W and, overall, our experience was good. The sales rep Jeff Bennett was excellent. We got estimates from three companies and Jeff was the ONLY one who actually brought samples to our appointment with him. Imagine that! How do you expect someone to buy a product like this without seeing decent samples? When we asked Jeff to come out to our house again BEFORE we committed to go with C & W, he gladly did. To be fair, we told him we were leaning his way, but just wanted to be sure about a couple of things. Jeff was very professional and didn't try to upsell us on anything. He explained everything clearly so there were no surprises, which is always good. Also, Jeff likes to measure (then measure again) which I appreciate. He just wants to be sure. And, we ordered a new style of door that wasn't going to be in production for a few weeks and Jeff was very clear about that. We were willing to wait and now that the door is in, we're glad we did. It looks great! All three bids we originally got were about the same, but there were some subtle differences. One company only offered one remote and no outdoor keypad. The second remote and keypad would be an extra cost. The guy from the other company kept saying, "Yeah, we can do that, no problem", but we just didn't feel comfortable. The C & W cost included two remotes and a keypad and we had it in writing. Anyway, the bottom line is, just make sure you are comparing apples to apples. Linda in the sales office was nice and communicated well via phone and e-mail, so that was appreciated. And what can I say about Oscar the installer? He did a great job. He showed up on time and was very nice, answering any and all questions I had, which were many. We have a double car garage and he did the entire thing himself in about 3.5 hours. Amazing! You should just know that if you get a new garage door now, by law (beginning July 1, 2019) you need an opener with a battery backup, so if you don't have that you'll need to buy a new opener. I read up and checked on that just to make sure, and it's true. It's Senate Bill No. 969. It was an added expense, but we're glad we got the new opener since our other one was 11 years old and had been giving us intermittent problems for a few years. It was time. This one has wireless capabilities, though we have yet to install the app on our phones. It's so nice to have a quiet, smooth rolling steel garage door instead of the noisy, rickety wooden one it replaced. It's only been a week, but so far, so good with new garage door. I don't normally write Yelp reviews, but I think they help potential customers made educated decisions, so I have tried to make it a point to take the time to do so more often now, especially if we have a good experience. I know they have helped me recently on house projects. read more

C & W Garage Doors - Garage Door Services Near Me - Tustin, California

My wife and I had a fantastic experience working with Werner Wilke of C&W Garge Doors. The entire experience was exceptional. Werner came out to review the job site (home garage). His interaction with me was professional. He explained the solution, the product & installation, pros and cons, and provided an honest quote. His staff, Cassandra, flawlessly executed the contract. Her customer service was impeccable. Oscar, our installer, delivered exceptional customer service. He kept his work space neat, clean, and safe. Oscar took the time to explain and show my wife and me all the features of our new garage door. Werner and his team made the buying experience hassle-free. read more

This was one of my best home improvement/contractor experiences ever! I was connected with them through the Costco garage door service. From the first time that Werner came out to show me all of the door options to the time that the door was installed, everything went smoothly and according to plan. Warner was very patient with me and even went out of his way to make recommendations to improve my project. The installer, Oscar was awesome. He's the garage door whisperer! He's one of the best technicians/installers that I've ever experienced. He's a total pro and his work in installing the new garage door was phenomenal. When I saw the quality of the work, I asked him if he could give my existing garage door a "tune up." For a very reasonable price he was able to make my old garage door work like new. He found a couple of issues and addressed them quickly. Now even my old door works as good as the new one! read more

Werner was responsive and informative very professional. We had no idea what we needed, he was very helpful. Hugo installed the garage door as promised. He was very professional and worked so hard to install our new garage door. He cleaned up and the garage was beautiful. Thank you Vicki Vultee read more

I've been meaning to write this review for a very long time-pre pandemic. They installed my 2 garage doors when nobody else could or would. My garage doors are boat size and it was a custom job, but they didn't charge me a custom price. I love the job they did, openers work great, and I am still happy with their beautiful work. Thank you. read more

We were referred to this place by Costco after which the owner came to our home for an estimate. Immediately after meeting me in the garage he started to become annoyed , complaining of how cold our garage was and why he had to work in the cold. I was taken by surprise at the surly attitude and thought to calm him down by offering him a jacket to wear, but he refused and continued to become increasingly rude and angry . I had had enough of this guy's behavior by this time and let him know it, after which he dropped his attitude, backed off, and decided to get into his sales pitch. Needless to say, I went with another company. The guy's attitude could only be explained by the few comments he made about wanting to get out of the area because "things have changed" and the only thing I could think of was that my being of another nationality might be one of those "things". read more

It's a rare situation when both the sales rep (which in this case, was the owner) and the installer are very professional and provide the highest level of quality and service. The doors and opener were as exactly as described by Werner Wilke. A couple of weeks later, Oscar did an outstanding job with a high level of precision in installing them. The result was a beautiful set of doors and a very quiet opener. I am very pleased with finding C&W Garage Doors and would highly recommend them. read more

I am so glad we picked C &W over those companies who spend $$$ on TV ads. The estimate was nice and easy. Owner came with all the documents ready. After looking over the samples, we decided to go with them. The appointment was 0900 and the technician arrived 0900. The door was installed and tested within the time frame they estimated. The work area was cleaned up with zero debris left behind. Since COVID-19 & working from home, we've gone through a few contractors to work on various projects at home. C & W is one of the best experience we have so far. If they could also do kitchen remodeling... read more

Had two new garage doors and opener installed by another company in 2021 and 2022 with subsequent issues of track noise, door rubbing and clacking on the tracks; I called that company and the rework was not done satisfactory, so I called C & W Garage Doors to install a new opener on the small door and look at performance issues including the work done previously by the other company. C & W Garage Doors improved the track performance on both doors, moved the main door opener to align with the door, and relocated one of the new springs on the small door to prevent future rubbing issues. Installed a new and better opener on the small door. All work done professionally and they had my safety and care in mind. I have installed garage door openers on other homes, and I could easily see great work and pride with C & W Garage Doors. Highly recommended. read more

We love our new garage door! Thank you Team C&W! This team walked us through many brands, options and colors. Their expertise and patience was just what we needed. The door arrived with Oscar (highly recommend him too) and he explained the process and got to work. I especially appreciate he took the time to explain all the remotes and buttons. Don't laugh but it is an original 40+ year old wood, no opener kind of door so I needed instructions. Not only was he professional but kind and did not rush. And he cleaned up including wiping the whole door down. Happy Customer!! read more

C & W Garage Doors - Garage Door Services Near Me - Tustin, California

What can I say? Bellissimo garage door. Wonderful install by Oscar who was professional and meticulous. I appreciate his calm demeanor, especially when teaching me the new controls for the door opener. I highly recommend C&W & Werner for their high quality products and spectacular service. They really know their stuff!! Good luck with your project. read more

C & W Garage Doors - Garage Door - Garage Door Services Near Me - Tustin, California

We had a great overall experience with C&W garage doors. They were on time, presented themselves well, and held up their end of the deal. We are very happy with garage doors! read more

We had our doors delayed, which was not C&W fault, but we were never notified, after numerous attempts we were told about the delay. They do not return phone calls or emails until numerous phone calls from us. Once doors were installed. They installed the 2 different windows and we were asked to provide a picture because they installed did not believe it. Once the email was sent, no response, had to call them and they gave me a response (the wrong windows were shipped, not C&W fault but they did not realize they installed 2 different windows or that the order was wrong).Very unreliable. Never again, we have sent a formal complaint to Costco regarding Amarr doors and C&W. BY THE WAY THIE REVIEW IS FOR C&W GARAGE DOORS NOT FOR AMARR. AMARR DID GIVE ME A 200 DOLLAR INCREASE IN CASH CAR WHEN MY DOORS GOT DELAYED. THIS DOES NOT TAKE AWAY THE FACT THE C&W DOORS DO NOT COMMUNICATE ADEQUATELY, RETURN PHONE CALLS, ANSWER EMAILS OR CHECK THEIR ORDER (AS THEY INSTALLED 2 DIFFERENT WINDOWS). Yes I should of caught that myself, but that doesnt mean C&W aren't responsible for this error. read more

Had a new Amarr Heritage 3000 door installed today and could not be happier! Jeff Bennett was my Costco rep, he was super thorough with making sure measurements were perfect. Oscar and his co-worker did the install, they were efficient and got the door up in under two hours. This door is so quiet going up and down, looks great (added windows) and super insulated. As a added bonus got a Costco cash card for $242. read more

Warren came out and was very professional and advised me on why my garage door was making excessive noises. He scheduled Oscar to come out and repair my door. Oscar came this week and thoroughly revamped my door installation and installed rollers, bottom insulation bumper, light bulbs, and gave me excellent service. I would highly recommend this garage door service for any work repairs you need and or replacement door for you garage. read more

C&W Garage Doors is an amazing company. From the quoting process with Jeff who also brought samples and was very informative to Linda in the office who kept us updated regarding installation timelines. When the doors& openers arrived, Oscar was very flexible with our installation date. Oscar also did an AMAZING job with the installation. After it was complete Oscar cleaned up and spent time showing my wife and I how to program everything thoroughly. If you need new garage doors - definitely go to C&W Garage Doors. read more

Was having a few issues with one of our roll-up garage doors closing on occasion. Kindly, C&W was able to help me solve the problem over the phone. However, I opted to have them come out for a maintenance tune-up for both of our doors ... as it had been about 10 yrs since they were installed (by C&W). Justin arrived when expected, and with a courtesy call when he was on the way. His tune-up was very thorough with checks of more than I had known to expect. Justin was very knowledgeable. When done, he patiently explained all the mechanical and safety adjustments that were made. With that, both doors now open and close much more smoothly and quieter. Well worthwhile to tune-up your garage doors ... especially if you can't remember the last time it was done. read more

C&W exceeded our expectations with the new Amarr garage door and powerful yet quiet Liftmaster opener. Hugo Trejo did a fantastic installation job - professional, polite, on-time and knowledgeable. We were referred to C&W through Costco which offers a generous rebate. Our 22 year old Liftmaster opener still held up fine, it was the builder's garage that broke down. Howard M. read more

C&W has my unquestioning recommendation for the quality of their work, excellent customer relations and willingness to go the extra mile. My garage doors were substantially damaged when a visitor hit the accelerator instead of the brake. I needed to get more than one estimate for demo work and construction of new doors. Werner gave an acceptable bid, then went to work. At the last minute, a custom part proved to be about one foot off spec, resulting in a physical relocation of a support structure. Werner and his crew not only made the necessary changes, but worked beyond expectations to clear garage boxes and clutter, even assembling a set of shelving I had bought some time before and never got around to putting together. The new shelves got much of the clutter off the floor and made room for cars at last. Werner stood by his original bid which did not include all the extra clutter rearrangement and shelf assembly. One related note: there are 16 5-star reviews for C&W that for some reason are in Yelp's "not recommended" section. They are not included in the overall rating, which should be at least 5 stars overall. read more

My garage door needed an emergency repair. C&W Garage Doors came and fixed the problem expeditiousIy. I was totally impressed not only with the great job done by Hugo but also the respect and professionalism. In addition I loved that he was wearing a mask the moment he stepped in my home. I would highly recommend C&W Garage Doors. Maria Anna Zaldarriaga read more

I want to say that CW garage Doors was so helpful to me. I called and talked with Werner and told him that my garage door opener was not working properly. After listening to me he thought I needed a new motor. He gave me a really fair price and so I said yes. 2days later he sent out Jason who checked the door and said I didn't need a new motor it just needed an adjustment which he fixed and saved me a lot of money. I was very impressed that he fixed it without installing a whole new motor. Most people wouldn't be this honest! They would have made the money instead. Next time you want honest help from an honest business contact Werner at CW Garage doors in Tustin on Redhill. Thanks for your honesty!! read more

Purchased Heritage 3000 doors through Costco. Finalized the order within a couple of hours and completed the installation five days after. Oscar installed the doors for us, he is very thorough and efficient, I can't be any happier for his work. I would recommend C&W to all who needs for a new garage door, look nowhere else. read more

Great service! They replaced the bottom panel on our garage after it had been damaged. They were under $100 in price compared to the company that had done the repair to get the garage back on the tracks for us. We had originally had the doors installed with C & W because they are associated with Costco. It was great to know that in a repair situation, they have great prices. Justin was early, communicated well and worked quickly. read more

Someone from this company was doing some work for a neighbor, so I asked if he could look at my garage door and tell me if they could fix it. It hadn't been working with the automatic opener for 20 years, and my wife and I had just never gotten around to dealing with it. He showed me what I needed to do to fix it myself, and I took his card so I could call them if the DIY fix didn't work. With $2 worth of nuts and washers from the hardware store, and 15 minutes of work, I had the door repaired. Yay, what a nice guy! read more

2.5 stars. I recently needed to replace my garage doors. I decided to use this company since my neighbors and HOA recommended them. I made an appointment and the owner came out and measured and gave me a price. He seemed 'bugged' that I didn't sign on right then and there for him to do the job. That should have been my first clue. When I called him back the next day to give him the go ahead with the job he told me to sign the Costco form and fax it to him? I was confused because I didn't go through Costco, so I told him I was a direct customer and not through Costco then I asked him if the pricing is better going through Costco because I would do that. He told me to 'never mind' and tried to brush over it. Clue #2, I guess. Then he asked if I could pay cash instead of credit card, I told him 'yes', but no discount or anything was offered?? Clue #3. Still I went ahead with the job. Price was the best of the three companies I checked with and I had recommendations. The installer came out on time and put the doors in. The workmanship is totally 'average'. I mean, it all works fine. But could they have been installed better??..... yes, definitely. Now after the fact, I wish I would have used the company I have used in the past ..., Superior Garage Doors out of Riverside. Their price was $150 more for the exact same doors, but now I would have gladly paid that for their much better workmanship. If you are shopping for garage doors, check Superior Garage Doors, they do come to OC or try Costco if you are going to use this company, might be cheaper? Still don't know? Compare: I got Stratford 2000 insulated doors for a 3-car garage- $1305 plus $60 to reconnect the two existing garage door openers (seems like a rip) for a total of $1365. read more

Shopping through Costco and surprised​ at the amount of paperwork, inflated price and limited options to pay. Difficult to work with and the owner gave me flack, was rude and made me feel like a crook when​ the sale fell through. Ended up getting a new equal quality garage door somewhere else for $1,000. less. Don't think that ordering through Costco will save you any money, even with the Costco rebates you are still paying a hefty​ mark up. read more

I was introduced to them thru Costco in Fountain Valley. Werner came out to present the doors right on time. He seemed to have lots of experience in the industry and mentioned that many times but he wasn't very open to sharing his knowledge. He seemed a little disgruntled with most my questions and wouldn't elaborate on anything. I asked if I could see a sample of the door and he said he could send me some addresses to go look at. I should have moved on to someone else but I figured he must be having a bad day and he's got to be reputable since he's backed by Costco. I was also eager to get my ugly door replaced. There was a lot back and forth with the discussions because of his vagueness but I finally chose a door. We compared some color samples to my trim color and chose a color. Werner wrote everything up and then he caught an error in his pricing. He forgot to add the cost of the windows. He was nice about it and discounted them some. He gave me the paper work to sign and I caught another error. The door he chose was the wrong one. It was one we discussed but thru much discussion, changed to the other choice. He made the correction and I signed. I went ahead and provided my Costco Amex card for payment. The doors were custom so they would take a few weeks to get. About a week later, the doors went on sale for 10% off. I called Werner to see what could be done. He informed me that Amarr does not honer any 30 day price guarantee and I'd have to call Costco but its a long shot. He rushed me off the phone "off to do an install". This is when I started to really get disgruntled. My door was over $3000 and he seemed peeved that I would even bother. Unfortunately, it was a special order and paid for. I was stuck with the door and that's how he treated me. The sale was final, his work was done. I never heard from him again. I even had to call the office and bug them for addresses to look at doors. They ended up giving me addresses that were far away from me. I have since seen my same doors in neighborhoods near by. It took awhile to work things out with Costco but they got me the 10%. Maybe this wasn't so bad. About a week later, I got a call from C&W to install the doors. Oscar came out to install the doors. I was excited to get this done. Oscar was very nice and I was impressed that he could do the whole thing by himself. He put it up and everything worked fine. Until, I noticed the color of the door. It's the wrong color. Not the one I had picked from the samples. I had picked one of his off white samples, I think it was the almond but it's my fault I didn't pay more attention. I've decided to live with the color and just paint my trim but what a mess. A huge learning experience for me and a warning to others. If you really want the Amarr doors and you use C&W just stay on top of the whole transaction. Good luck! read more

I recently purchased a new garage door and opener from C&W garage doors (thru Costco). I had a similar bid from another company, but decided to go with a big company. It didn't work out very well. Werner came out to give me C&W's bid. I had already researched the doors quite a bit and knew exactly what I wanted. I even had pictures of the exact door style and accent trim that I wanted. Werner took measurements and wrote it all up. He seemed a little miffed when I told him I had one more bid to get before I made a decision. The other bid was almost identical in price, so I went with the Costco referral. Once the door was installed, I realized there was no accent trim kit. I called Werner, who said he didn't recall talking to me about it, but we hadn't been charged for it--so he'd be happy to install it for an additional fee... When he wrote the estimate, we spent 10 minutes going over the trim, looking at pictures, and he had me pick the correct style from his catalog. So, either: 1. He screwed up and didn't want to admit it, or 2. He left the trim out of the estimate on purpose to make his bid more competitive. Also, at the time of the estimate he told me I could get an upgraded spring for the door for an extra $25--just add that into the total paid if I wanted it. So, even though I paid the extra $25, now I realize that spring upgrade is not written in the work order either. Did I get the upgraded spring? I have no way of knowing by looking at it.... Don't even think about using this company. read more

I had my garage door and opener installed by them many years ago. I'm having problems with the sensors on the garage door opener. This appears to be an electrical issue. I called to schedule service on my opener. It seemed like I was wasting his time with my minor problem. If I knew about garage door openers and electrical work, I would have done it myself. I don't, so I tried to get a professional to do it and use the same company that installed everything. I'm sorry that I don't know the correct terminology but I tried to explain the problem and the parts that were not working properly. When I called the day before, I was told how to fix the sensors. If it didn't work, I could call back to schedule service since the problem might be electrical. I wish he would have answered the phone the next day. I will go somewhere else to fix my garage door opener and make sure that everyone avoids this company. read more

I went to C&W through Costco as I wanted to garage door company that was itself solid, but also had a large company standing behind it, as well. I did this after polling my entire street as to what garage door companies they had used and what experience they had with their companies (the homes in my neighbourhood are ~20 years old and were installed with wooden doors and almost all doors have been being replaced in the last 5-7 years). Okay, I had a great experience with C&W, from Linda the office manager to Jeff, the measurement/salesman, to Mike who was my installer for the doors (1 double, 1 single). Jeff, who took the measurements, was a former draftsman & was so precise with his measurements and explanations as to my options - I was thankful he was the person who came out. I also had a new opener installed as my old opener died the same day I placed my order. Linda had great telephone customer service skills, kept me updated as to scheduling, and was patient with my questions. Mike, the installer, was quiet, kind, efficient, a good explainer, and made sure I knew how to get answers to any future questions. So often it is the Customer Service of the staff which makes or breaks a review, so that is why I am going on about the CS here - I was really pleased! The quality of the merchandise is solid. I've owned a few houses over the years and have had aluminum, steel, and wood doors, and I really like the quality of these doors. The doors are solid but not heavy, insulated, fit snugly, and are quiet. Overall - very pleased! read more

We ordered our new garage doors through the Costco program, who uses C&W for the ordering and installation process. We set up an appointment with their salesman, Mark Callihan, who showed up (on-time) and took the required measurements and explained all the options to us. Very professional. WE had some additional questions and wanted to see some more samples, so Werner Wilke, the owner agreed to meet us at their showroom on a Saturday morning, outside their normal hours. After signing the paperwork, the installation was quickly scheduled and the installer (Oscar) showed up on-time to complete the installation. During the re-install of one of our two openers died. (35 years old) Oscar called Werner to see if they had one in-stock. They did, and Werner personally drove it down to our house (16 miles) so the job could be completed that day by Oscar. Above and beyond normal service. Great job guys! read more

My husband and I decided to change our garage door after 14 years....C&W Garage doors provided us with a great selection of doors. Werner offered great advice and was very patient with me. The delivery time and price were very competitive and the service was excellent . My house looks 10 times better than it did thanks to the Hill Crest model with hardware on it. The same day the new garage door was installed, there was an open house across the street. The realtor came to ask me for C&W's information to get a quote. She said that my house looks so much nicer with this new door. Our neighbors think it is very nice and are considering changing their garage door. i would recommend C&W to all of my friends. Werner and his team did an excellent job. I am a happy customer and am glad that we did go ahead and change our door. read more