I've been going to QV Nails for almost 3 years. When I first started going, everything was nice…read more Vee made sure I was comfortable and did a great job on my pedi and mani. Because of work, I don't get there until after 5. My last few experiences have been horrendous. Quoc, is RUDE, ANGRY because I get there after 5, (they don't close until 7:30) is INPATIENT if my fingers aren't "relaxed". I no longer feel welcomed. I was so disappointed and disgusted from my last visit that I will NEVER EVER return. I really hate that I have to give them 1 star!!!

This was a fantastic and relaxing experience! We got the jelly pedicure, which was well worth the…read moremoney. An hour and a half of great massage, a variety of lotions, scrubs and the magical jelly bath. Omg....I have never experienced such a great pedi, and I am a visiting from a few different states! $73 for the jelly with fresh aloe pedicure, normal nail polish.

I went in today to get a soak off. I went in and soaked my nails. A gentleman comes up and starts…read morefiling my nail down to my skin. He proceeded to tell me I needed to pay 10$ when they didn't even do my soak off right. DO NOT go to this place.

My first time here . And they treat me the best ! Take they time , very nice . Very satisfied…read more Thank you again the best . Will be back .

I will not be going back. The customer service was sub par and the young lady that was doing my…read morepedicure seems as if she needed more training. I was not feeling whatever vibe they had going.

I visited BORA Nails & Lashes on June 7th for a surprise pedicure and lash appointment. While there…read morewas a mix-up with the service details, my primary concern stems from the subsequent nail service and the incredibly poor customer resolution I received. I must start by praising Denny, who provided an outstanding pedicure. He was meticulous, and my toes look perfect. His work truly stands out. Unfortunately, the same cannot be said for my nail service. I requested a short gel polish full set to match my pedicure. Instead, I received poorly applied tips with a mismatched dip powder. The quality was noticeably subpar: my nails had streaks, visible glue on my skin and under the nails, uneven powder application, crooked shapes, and debris trapped under the polish. It's concerning that standard cleanup around the cuticles and under the nails, which is fundamental to a professional manicure, was not performed. My attempts to resolve these issues were met with frustration and disrespect. After calling the salon, an initial "fix" only worsened the problem. When I tried to articulate the quality issues, including comparing it to the excellent work on my toes, and questioned why basic cleanup was an extra charge, the owner became confrontational. His refusal to provide clarification, his raised voice, and his eventual dismissal of me from the salon are not only unprofessional but truly shocking. I was simply seeking to understand why such basic aspects of a nail service were overlooked or charged separately, and the response was completely unwarranted. This experience has left me deeply disappointed with the salon's commitment to quality and customer care. Update: Like I told the man at the front my left thumb nail came off last night and my right ring finger came off this morning. Im having all nails removed by another salon and they are basically popping off the quality is terrible. I don't recommend.

i am a nail biter and pick at my nails. i got some clear gel nails and the quality was very nice…read more one thing that i would've wanted was that my nails and fingers itself to be cleaned up a bit more as they look a bit rough. the vibe that i was going for was achieved and i got what i wanted. i highly recommend coming here.

I tried this place several months ago and did not like the manicure I received. I gave it a second…read moretry after receiving a gift certificate. I went in about 45 minutes before they closed. Probably not the best decision, but I figured it wasn't too incredibly close to closing time. If they couldn't fit me in and provide me quality work, they should have told me to come back as I would have gladly done so. The pedicure was great, but the paint job was just okay. The manicure was terrible. He rushed, didn't use any cuticle oil, and I could have done a better paint job myself. It was not smooth, wasn't close enough to the cuticles so it looks grown out, and the edges of my nails were left bare. These pictures were taken as soon as I got home, and the pictures speak for themselves. I did notice there were a lot of regulars. Maybe they give walk-ins to their less experienced techs ‍. Either way, I won't be going back.

First time here, my Nail technicians is doing wonderful job , very relaxing will come backread more

I took my granddaughter for French Tips today. They very nice and professional. She loves her nails…read moreand is ready for school next week

Vanity is the whole truth.....she "Nail It"!!!! Staff is friendly and service was excellent. I'll…read moredefinitely be back.

So I really wanted to like upscale nails because it's a black owned nail salon that also employs a…read morepredominant amount of black technicians. I will do this review by listing the pros and cons from my experience. I got a gel manicure, pedicure, and wanted my eyebrows done. Pros: -Black owned nail salon! -Great location in Hope Mills -Friendly/pleasant staff -Music and TV was entertaining from a customer perspective -Great social media presence. Lots of photos on IG and Facebook. Cons: -Long wait. I called to make an appt and was told to walk-in after 12. I got there at 11:00-- I was not seated until 1:15 and the girl started my service at 1:30. -My nails (toes and fingers) were not shaped. The girl who did my toes cut and filed them and asked me how they looked. Three times I asked her to cut and shape them more. I eventually told her they looked fine because I felt, as the professional, I should not have to tell you if my nails look even or short enough. Another girl did my finger and it was the same deal-they looked even more uneven with the color went on them (photos provided). -The girl who did my nails told me they will always tell people to walk in unless you request a technician if you call to make an appt. -Could not get my brows done because the ONLY person that does brows and lashes was on vacation . My bill was $65. I paid for a gel mani and pedi but felt like I received a polish change. After a 2+ hour wait, I felt like my service took about 35 mins. I would not go back to Upscale. The wait is horrendous and not worth it. Any reputable establishment can tell you about how long you'll wait when they walk in so you can determine if you you have other things you'd like to do with your life or come back. A friend that recommended Upscale said the wait is like that ever time she goes.

Unprofessional and upsetting -- I left in tears…read more I came in asking for a simple set of square French tips on both my hands and feet. As soon as I sat in the chair and asked about acrylics, the male owner came over and kept explaining the process and price -- repeatedly. He said things like, "You know the pedicure and acrylic is going to be over $100, right?" multiple times. The way he said it made me feel like he didn't think I could afford it. It was uncomfortable and unnecessary. The person doing my nails was rough. He kept filing my skin, and I asked more than once for adjustments, but I felt ignored. I asked them multiple times to fix the shape of my nails and was not at all mean about it. When my fake nail was showing underneath the nail polish I asked for another coat. The owner jumped in and said, "Why didn't you say something before he painted the white?" I replied, "I thought the white would cover it." By this point I had been there for almost 3 hours. By the end of the appointment, I looked at my nails and just broke down. They were bulky, uneven, and just bad. I literally cried as I walked out of the shop. Later that day, I came back with my boyfriend and got a refund. I had to go somewhere else to get my nails redone. At first, I thought my toes were okay -- it was my first time getting a pedicure with acrylic -- but the very next day, they looked like this (photo attached). The acrylic started lifting, there's buildup underneath, and now, not even four days later, they're coming off. I've had to file and fix them myself. This was a bad experience all around. I absolutely do not recommend this nail salon. If I could give this place zero stars I would. Absolutely horrendous.

I will not be back. I went in because my regular nail tech wasn't working due to an emergency. I…read morewalked in and everyone looked up from their phone. No friendly faces. Just "what you want". I already had an appointment for a full set and a pedicure. My pedicure was great. The lady who did it was very nice and did great on my feet. Then I asked for medium length stiletto nails with red to nude ombré. A very basic style. I wish they would have said that my technician wasn't comfortable doing it. She showed me one nail and it was so far from the picture that I just told her to do a basic black instead. She took an hour and a half to give me short ALMOND nails. They are uneven, they have air bubbles, and just look like what I could have done myself. Whoever looked at them at the register knew that it was bad work. I won't be back. If you can't do basic acrylics with a basic nail art. Please state that instead of wasting peoples time and money.

Love this salon! Honestly they treat everyone with so much care and make sure you are happy!read more

UPDATE: got a call from the doc it wasnt a regular infection, it was strep & e-coli on my finger…read more yall have to do better on the hygiene of your facility.