Lynn V. I had an amazing experience with American Flooring…read more From the first consultation to the final installation their team was professional and friendly. My new bedroom flooring was beautiful. A special thanks to Maureen who went above and beyond to help me find the planks for my laundry room. I highly recommend American Flooring.

Return customer.... Now permanent customer!!!! They keep…read moregetting better and better !!! The installer had input to make the installation even better !!! Wow !! Thank you to the team at American Flooring !!!

Wow. Amazing customer service. I am a raving fan of this company!…read more It was the fall of 2019, and hubs and I had just purchased a condo that needed everything. Full renovation. For floors, we were pretty sure we wanted vinyl plank, and visited several places around town just in an effort to educate ourselves. We wanted something nice, something that really looked like wood since we had real wood floors in our previous home (which Mercury installed about 12 years prior, great experience with them at that time, too). We quickly discovered LVP, luxury vinyl plank. But even as we narrowed to that category, the options were seemingly endless. We called Cristal from Mercury who we had worked with on our previous wood floors, and she came right out to our new place with several options, just to work through what we wanted. Cristal is so knowledgeable and sweet! A real joy... she educated us AND she listens. Long story short, we stretched our budget as far as we could get it and chose a really nice high end LVP. We were happy! Delivery came on a Friday, and the install crew began work in a Monday. The install was expected to take a week. A few hours after work began, I got a call from Cristal. Problem with the flooring... her crew had discovered the problem fairly quickly, and opened about half the boxes in an effort to find flooring that didn't have "the problem". No luck... Cristal said she had already made contact with the manufacturer to find out if they could get replacement flooring expedited... flooring without "the problem" (the problem was most of the floor wouldn't snap together properly, and those pieces that did snap together would not seat together flush, left gaps between planks). I was very grateful to the install crew for stopping install and for Cristal jumping in to sort fixing everything quickly, but I was clearly worried about our condo renovation. You know how these things go... can't do the next thing until the first thing is done, and so on. And I was on a tight deadline... our current home was sold and we needed to move out by a certain date! By the next morning, Cristal called. The manufacturer finally called to say the entire manufacturing lot had "the problem", and they wouldn't be able to replace the flooring for upwards of 6 weeks. I gasped! She quickly told me not to worry, I could pick another floor and they would rush ship it. Hubs and I LOVED the floor we had chosen, but we had no choice... we had to pick a new one. Cristal came right over with samples... by then she knew exactly what we liked aesthetically. I looked over everything and quickly narrowed down to two... after a few more minutes, I decided. Cristal said she thought I would probably choose that one and it was more expensive than my original purchase. Great.... how much more? We had already stretched our budget. Cristal said no extra charge... Mercury would give me the new floor for the same price as the old floor, AND rush ship it. I was flabbergasted. They took a situation that was not their fault and made it the best they could. Like I said, amazing customer service. The new floor came a few days later, rush shipment as promised. But now the install crew was working on a new project (they were out of work for about a week after my project fell apart). But they came in after their other project, on weekends, late at night... whenever, to get my floor installed as quickly as possible and get my project back on its timeline. There were a few tense moments with the install crew, I will admit... there were moments I thought they might be cutting corners. But looking back, they weren't. We were all stressed to the max, and the crew was working triple time. They did a good job. And miraculously they got it done, and I was very grateful. Follow up work was done a couple weeks later by Michael... he did some tweaking to the floor and trim work after my cabinets were installed. Super attention to detail and doing a job the very best it can be done, even if it takes extra time or another visit. He was amazing! All in all, this was the best experience I've ever had with a service company. I ended up with a beautiful floor that is better than the original floor I chose. But I would not recommend going through the stress of this situation to my worst enemy! Im still in awe at how Mercury took a tough situation and bent over backwards to make it better, even though they did nothing to cause the problem. There is no other company I'll ever recommend for flooring... Mercury has a customer for life!

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

A lot more than effort and energy in finding the right tiles. We were pointed in the general…read moredirection but no personal effort. Don't think there was any real interest. Was a waste of a one hour round trip.

To the rescue. Brunswick Floors went above and beyond. Having been led astray by the big blue box…read morestore in Kingsland about my flooring and mistake after mistake - I had to get carpet down as my HHGs were on their way. Off I went to Brunswick Floors. I walked in the showroom and within 10 minutes we were out the door heading to my home. He took measurements and we struck a deal right there - and the next day "BAM" carpet installed. Unreal - but it really happened. Great service, professional installers, and an outstanding / caring staff. Highly recommended. (Pst - a better rate too). Stop by and see them at the store off of HWY 40 - I did and I have the carpet and happy kids to prove it.

I I recently used Brunswick floors to install 1100 ft.² of wood and carpet the project was supposed…read moreto last for one week on day two they indicated it would take another week at an additional cost I was inconvenienced by the fact that I had booked one week out of my home and now had to scramble to find another booking for a second week This was an insurance claim and the updates and price increases had to be conveyed to my adjuster many times over This company does not provide move- out service in that they don't pack your things up or move in-service in that they don't unpack or reinstall tv,internet,etc. No care was given to the handling of the boxes I had to pack(contents of your furniture)-in fact I have two pieces of vintage dining furniture that were deeply scratched and the finished was marred Instead of putting ALL the contents into a rented container I had to provide -- these movers put lamps,cushions,paintings,mirrors into the 2 bedrooms not requiring work. Envision the tv show Hoarders. When asked if they were going to remove the stuff in the bedrooms the predictable reply was no we are just emptying the container They did an excellent job of stacking all the boxes in the kitchen in front of and on top of the counters and were a little miffed when asked to relocate all of them to the dining room so I might have access to the things in the cupboards and use of the countertops Now you may be thinking they might be refunding or repairing or replacing to save their reputation as a local company - but you would be dead wrong Their solution was to draw up an entirely new contract with additional charges and new language as though 3 prior signed contracts did not already exist

I am grateful to have found these two down-to-earth people. Honest, efficient, responsive. They…read morelove to work and are committed to their craft. Very reasonably priced and they deliver on their promises. Will certainly hire them again. Excellent experience.

From the owner: Been in the flooring business 40 years, we do custom hardwood floor installation (glue and nail…read moredown), custom borders, custom sand and refinish. We also do laminate, vinyl ,pre-finished floors,custom stairs and landings, and ceramic tile, back splashes, baseboards, door casings, tub surrounds, and termite damage. We do high quality work, its all about the customer.

Absolutely one of the finest company's I've ever had the pleasure of working with. Honest, straight…read moreforward and extremely knowledgeable. We've never built a custom house. And what a house. Terry built us a traditional low country cottage. It's gorgeous with tons of custom touches including reclaimed heart pine floors, antique bead board and ship lap and tons more. We get so many compliments and we worked Hand and hand with Terry and project manager James through the whole process. Terry Stover is an extraordinary man and an extraordinary builder. He's a perfectionist and a really great guy. I can't recommend TERRY STOVER CONSTRUCTION (912) 552-5090 enough. WE love our house!

From the owner: Home Builder and Home Additionsread more