I I recently used Brunswick floors to install 1100 ft.² of wood and carpet the project was supposed to last for one week on day two they indicated it would take another week at an additional cost
I was inconvenienced by the fact that I had booked one week out of my home and now had to scramble to find another booking for a second week
This was an insurance claim and the updates and price increases had to be conveyed to my adjuster many times over
This company does not provide move- out service in that they don't pack your things up or move in-service in that they don't unpack or reinstall tv,internet,etc. No care was given to the handling of the boxes I had to pack(contents of your furniture)-in fact I have two pieces of vintage dining furniture that were deeply scratched and the finished was marred
Instead of putting ALL the contents into a rented container I had to provide -- these movers put lamps,cushions,paintings,mirrors into the 2 bedrooms not requiring work. Envision the tv show Hoarders. When asked if they were going to remove the stuff in the bedrooms the predictable reply was no we are just emptying the container
They did an excellent job of stacking all the boxes in the kitchen in front of and on top of the counters and were a little miffed when asked to relocate all of them to the dining room so I might have access to the things in the cupboards and use of the countertops
Now you may be thinking they might be refunding or repairing or replacing to save their reputation as a local company - but you would be dead wrong
Their solution was to draw up an entirely new contract with additional charges and new language as though 3 prior signed contracts did not already exist read more