Last night I ordered groceries online from the Rockingham Walmart, to be delivered between 10 AM…read moreand noon today. I needed to be here when they arrived so I could get frozen things into the freezer right away. Noon came and went. I got an email from Walmart saying my order was delayed and should arrive by 1:10 PM. It also said they would keep me updated. Abour 1:00 they sent another email saying again that my order was delayed, and this time offering no estimated time of arrival. But they did say that I could reschedule, pick up the order, or cancel it. However, not knowing what was causing the delay, it was hard to decide what to do. So I decided to wait a while longer.
At about 4:30, I tried to call and ask if they expected the order to be delivered at all today, or if they had lost it or what was going on. It rang and rang about 20 times, but no answer in the pickup and delivery department. So I tried to call the main operator. Again, 20+ rings with no answer. Then I checked the website again. It said they're still working on it. Now it's 6:30. My order is 6 1/2 hours late with no idea of when of if it might arrive. And they have not kept me updated as promised. I can't get any information. I don't want a refund, I need my groceries! Picking them up isn't an option tonight, and who knows if my order is even ready if I went to get it? They won't tell me anything.
I've had many good experiences with Walmart, with delivery orders, pickup orders, and shopping in the store. But never anything even remotely like this. I have to agree with other posters, the Rockingham Walmart is overall the worst I've ever seen, and I have lived in a lot of places and shopped in many Walmart stores. But our choices are very limited here.