We have a 2011 Hyundai Santa Fe that needed a number of things addressed (brakes, rotors, tune-up,…read moremotor mount, tires etc). Chris was friendly, professional and his quote was a fraction of what the big-box stores quoted us. We'll definitely be using him for any future service needs on any of our vehicles! Highly recommend! FYI- I live in Sandown now, I was stationed in Cali before so dont mind my profile location.

Over charged twice…read more $60 for an inspection after I dropped $1400 here and when I tried to talk about price they asked me to help move tires if I don't have enough money. Scam artists

Best customer service ever! Jim is passionate about cars…read moreand he is passionate about customer service! Jim offered to meet my bus from Boston and pick me up at Salem, NH, which is just a few miles from his showroom. Jim is very knowledgeable about cars and very honest and transparent in his business dealings. After agreeing on a price, Jim drove me to the insurance company to obtain plates and registration, then to a station to obtain my MA inspection sticker. And on top of that - the car came with a FULL tank of gas! I have never had such a smooth car-buying experience! I found Jim to be a man of integrity and an honest businessman, willing to do what it takes to make the customer happy! I would not hesitate to purchase another car from Jim!

This dealership/James H. Smith ordered an OE Porsche Emblem from my company through eBay. The part…read morewas delivered to them directly from my supplier, FCP Euro via UPS with a clear delivery photo. Client claims the box was crushed and the emblem was received cracked/damaged. We requested photos of the damage and offered to send a replacement, all of which is outlined in our terms of service posted to all marketplace listings. We recieved no response until the return was already initiated/return label provided. The delivery photo from UPS does not show any box damage at the time of delivery. Client has mailed the original shipping box and the part to me. Upon opening the return, there were two used/empty water bottles, minimal packing material and the cracked/damaged part which has been opened from the original protective packaging and clearly swapped for a damaged part. Why would you open a damaged part otherwise? These negligent and deceitful actions have been fully documented and reported to eBay and the Better Business Bureau. Please be aware of these concerns. I respectfully would not trust this dealership with any of my personal information, my vehicle(s) or to conduct any sort business within the automotive industry based on this poor experience.

Gary is the best. Fine workmanship at fair prices. He is always busy so plan ahead with an…read moreappointment. Worth a 2 day wait. Jim Arcand

I will repeat this a thousand times. Nowhere compares to this shop. They will thoroughly check your…read morecar from soup to nuts to identify any issues. Although there's a different owner, the same friendly staff is still there. They treat you like family and always call you about every little thing before they touch your car. Finding honesty can be tough, but you will definitely find it here. They truly value your business, and it shows. I've only taken my car here, and I learned the hard way when I didn't. I said, 'No, it's going back to where it belongs,' and now it drives wonderfully.

Need an honest mechanic?…read more Well this guy is honest! Rare find ! I will always come back here great service mate

I don't know about their body work but as towing they are a complete rip off. Started charging $35…read moreper day for the first night it was there for storage, as well as $25 to clean up the scene and $40 or something on speedy dry none of which were necessary or done by them. Total rip off very angry.

I've taken my car here now 4 times since I've moved to Middleton and these guys are awesome!! They…read moredo a great and are honest and not out for your money. I highly recommend them.

Stay away, I don't know if the new owners of Bouchards and Maple St garage know what they are doing…read morebut I'm never going back again. Outrageous prices for repairs.

Fixed the rear hatch on my old Volvo V70 using spare parts they had on site. Very reasonable price…read moreand great job done.

Mark has sold us a SAAB that he personally checked out (or his shop),....anyways, he's been…read moreawesome, fast,, and he did a timing belt on my 97 VW ($400, go ahead and ask around,..see if anyone comes close) and beat everyones price. I trust him unconditionally,..

I stopped in to find out about getting my brakes done. He gave me a quote of $199 per axel. I…read morethought that was fair. There was not wait time to get my car in, but I had an issue of getting a rental car. He said they have them ONSITE and at no additional charge. Now, I am not sure if that is for everyone, or just a cute local girl. I was getting some stuff done next door at Charlies and would like to drop it off the same day to get everything done at once. He said that would be perfectly fine. They completed the brakes and also did an oil change at my request. It was done in roughly 2 hours. I have had my car back for a few months with no issues. There was no additional fee's and I paid exactly what I was told. I would hate for this place to get a bad rap because little Miss "I can't do Math" and I like to write books on Yelp has a bone to pick. I would definitely do business with them in the future just for the rental car alone.

I am amazed that Unique doesn't have more reviews here and that the one that is here is a 1-star…read more My family has been taking our cars to Unique for over twenty years. We have had all of our service on the six cars that we've owned in that time done by Unique. We are people that hold onto our cars until they're nearly dead, so having an auto care professional that will be cognizant of that and honest about when the investment into an older car may not be wise is important. Two of our Toyotas made it to 250,000 with Unique's maintenance and repair. Mike and his crew have always been very reasonable in price. Routine maintenance there vs. the dealership is not even comparable. We gave up on servicing our new cars at the dealerships early on when we realized that they overcharge significantly. The Unique crew goes out of their way to keep repair costs low and will find good used parts as an alternative to new parts when possible and with our approval. Mike will always get me in at a moment's notice when there's a problem. I've even called him from out of state to ask about car issues. They've driven me home when I didn't have a ride. They've let me borrow a car while they were repairing mine. They've stayed late for us. On the few occasions that the repair did not seem to completely fix the problem, they've brought it right back and completed it either at no charge or for just the price of parts. There are some jobs they don't do like alignments and have even taken our cars to Firestone for an alignment if they were doing related services. They do great with hybrids too; our two new Prius's have had all their service here. I have always felt that auto repair places could take advantage of customers with no experience in auto repair. But I have always felt that Mike is completely honest and invested in completing the job perfectly and at as low a cost as possible. I would recommend this place without hesitation. I feel fortunate that I live in the same town, but I truly feel that their service is worth driving for!

$55 for a jug of Mobil One when others sell it for $22-30. $10 for tire plugs that don't work…read more Other parts like brakes and plugs vastly overpriced. Sales people not very enthusiastic or helpful. This place is a joke. Britton's is a much better store to go to.

Great service even better prices definitely come here for parts they are the best in town if you…read moreneed auto parts