A Premium Facility with Absent Service I brought my vehicle to C&C Collision on January 12, 2026, for a comprehensive repair involving a rear bumper and liftgate replacement following an insurance claim. I picked up the vehicle on January 24th, and while the facility presents a polished, high-end veneer, I quickly learned that the service philosophy does not quite match the showroom aesthetics. Within twenty minutes of leaving, I noted a misalignment in the liftgate. I intended to return immediately, but a massive snowstorm intervened. For 8 out of the 9 days between picking up the car and returning it for the realignment on February 2nd, the vehicle was sitting stationary in my driveway, buried under snow. I even provided the management with continuous footage from my Ring driveway floodlight camera to prove the vehicle was untouched during this time. When I dropped the vehicle off for the realignment, we noted a missing reflector. However, it wasn't until a phone call nine hours later that I was informed of a very minor dent on the newly replaced liftgate. At this time, it was suggested that I must have been involved in another vehicle accident, backed into a snowbank, or been struck by an object while parked in my driveway. These accusations are baffling for several reasons. First, during the brief twenty-four-hour window the car was active and not snowbound, my Tesla's Sentry Mode recorded zero incidents--no person or object came near the liftgate. Second, the dent itself has no missing paint. Since C&C confirmed they paint parts before installation, it is overwhelmingly likely that this component was dented, painted over, and installed with the defect already present. This brings me to the disheartening asymmetry of this transaction. I, as the consumer, am expected to trust blindly that the part was perfect at the moment of pickup. Yet, when I ask for that trust to be reciprocated--backed by Sentry Mode data and Ring floodlight footage--it is steadfastly refused. True customer service was notably absent here. Rather than argue further, I have ordered the replacement reflector at my own expense and will simply live with the dented liftgate. I am not writing this to be combative, but to express my profound disappointment. I expected a partnership in repair; instead, I learned that at C&C Collision, the burden of perfection lies solely with the customer, while the benefit of the doubt is reserved only for the house. read more

On Thursday I parked my car in a parking lot and made the mistake of parking over that concrete stopper. Well when I backed out I heard a crunch and sure enough I dislodged the bumper. This is going to be a costly mistake. So I take my car to my regular mechanic just to see if he could do anything. Rich tells me nope, clips are broken. Now I'm the type of guy who likes to get everything done at one place. In fact if Elite Automotive gave haircuts I'd go there. Ok so they tell me to go to C & C Collision and show Charlie my problem. I'm expecting a sales pitch for a new bumper. Charlie explained, no this is a minor cosmetic fix. Tells me bring the car in tomorrow morning. I follow his instructions and leave the car. A couple of hours latter a very nice young lady, I think Sandy calls. Mr. E your car is ready. I walk in, and they give me my keys and walk away. What about the bill I ask. No, no bill. It was a very easy fix, just keep us in mind if you ever need anything else. I'm still in shock. Now I'm wondering if they give haircuts because I'm now a customer for life. Now not because of the "no charge", but they understand customer relations, and I for one appreciate that. Now I hope I never wreck any of my cars but if I do or need any kind of auto body work, I'll definitely be going to C & C Collision, and you should go there too. And if Charlie starts giving haircuts that'll be another reason for me to go there. read more

Got rear-ended on the Cross Island Parkway. My insurance company sent me here. The three day estimate took five days and the repair involved a new rear bumper so my Clean Pass stickers became an issue but that's not their fault. It's really just minor annoyances (on top of the major one of being rear-ended). They did a great job with my car and I will use them again the next time I get rear-ended. read more

I am posting my reveiw because my experience with c & c collision was excellent ,from the very 1st phone call...to bringing it in for charlie (the owner) to look at and discuss with me the process , different options , time frames etc.my car was damaged by a deer , all in front , not horrible but several parts needed to be replaced .light assembly bumper grill etc.i was told id always be kept in the loop and i was.phone calls to update rather then me having to call them to see how things are going.i picked up my car today .It looked perfect as if nothing ever happened.They also detailed my car inside and out gave me a thank you card with a starbucks giftcard , i thought they really deserve the shout out,If ever you need repairs i would highly reccommend c & c collision.the entire staff was friendly and profession.Thank you to all staff there who made this crappy situation pleasant. read more

By far the best car service I've ever had. Amazing and friendly staff with beyond reasonable prices. My experience with these guys was beyond great, 10/10 would recommend :) read more

Great place Great service... couldn't be happier with the service provided. Sandy took care of my problem from the beginning til end. Would definitely recommend this place to anyone. Thanks Sandy!!! read more

Don't look any further! C&C Collision is absolutely amazing and their work is impeccable! From the 1st phone call to Sandy, who by the way, constantly keeps you up to date on every aspect of the claim. You never have to worry about anything. I mean anything! My vehicle looks brand new! They make you feel comfortable, while being so professional and understanding of your situation. My husband noticed that they even pin striped my fender exactly like the rest of the vehicle! If you are looking for repair perfection, seriously... don't look any further! C&C Collision is the only shop to go to. Thank you C&C for perfect repairs and making a terrible situation so much easier to deal with! read more

Recently had my rear door damaged and repaired by C & C. The owner, Charlie, has been around for 30 years and is very honest and professional. The women who run the front office are very professional, knowledgeable and polite. The cleaning and detail job they did on my car was incredible. They made it look brand new. They also guarantee the work as long as you own the car. Strongly recommend using C & C. read more

There is NO ONE I would trust with my car more than C&C Collision. Between my husband and myself, they have done four repairs for us (none of which were our fault!) They treat every car like their own, intense attention to detail, go to bat for you to with the insurance companies to ensure your car is fixed the way you want it - damaged parts are replaced with factory parts, not just repaired or replaced with generic parts that won't be perfect. Also, they have absolutely top notch customer service - always friendly and keep you up to date on the status. LOVE THEM!!! read more

This is the best place to get your car/truck fixed. The owner Charlie and the Secretary Sandy are all awesome people. I have a accident during the snowstorm that occurred recently. I brought my truck to C & C Collision For an estimate and I was set up for an appointment to bring my truck in a week later and within three days my truck as all fixed. The secretary Sandy told me I could always call and check on the truck or stop by and she even give me a call every two days as guaranteed. To be honest I would highly recommend this repair shop. They also except all insurance companies. Oh one more thing I want to add is that when you get to the shop to drop your truck off or car , the secretary Sandy will also call enterprise to have you picked up so you can get a Rent-A-Car. Thank you Charlie and Sandy for all the helpful things you have done for me during the time of my repair and thank you for doing an excellent job and making my truck look fabulous I will definitely be recommending you to other people as a body shop. read more