The management from this company for our condo building was horrendous. Christine and Sara made it a point to harass owners if you looked at them cross-eyed. This included personally threatening emails. On multiple occasions, they would not knock and entered my and my neighbors' units without notice -- they would claim they didn't need the mandatory 24-hour notice every single time because they would just lie about suspecting an "emergency" and bypass the notice -- one incident included walking in on my neighbor naked.
Our HOA's financial situation was bad when they started managing our building, but only got worse over time. Not only did the physical state of the building not improve, but dues were hiked and multiple special assessments, which combined, were several thousand dollars levied over a just couple years. I once asked them why all the condo buildings they managed had the highest HOA dues in Long Beach (after some investigating), they said that it was from "previous mismanagement". Come on! How is it the previous management's fault when you've been the management company for our building for like 7 years?!
Other shady behavior from them included not letting us use any of our own contractors. They said that had to approve the contractors before any work could be done within the units no matter how small. Surprise, surprise... they wouldn't approve any outside contractors. They had a list of pre-approved contractors that they had "special" relationships with and would steer myself and other condo owners towards their own contractors (plumber, electrician, handyman, etc.). So if you wanted any work done within your unit, it was going to be from one of their guys, otherwise it wasn't going to be approved and whatever repair or upgrade project you had going would be in limbo unless you threatened them with legal action. read more