The worst customer service in the history of accounting firms. My two friends and I started an Escrow company back when the real estate market was hot and were looking for a small to mid size accounting firm to do our escrow compliance audit for us.
Jenifer Siou was the partner in charge of our audit and I must say, I have never been so disgusted before in my life.
I'm not sure where to begin. I have no clue how/where Jenifer received her degree or even how the NSBN partners put up with this woman. Giving Jenifer my business was the WORST business decision I have ever made in my life. She was unprofessional, had a VERY RUDE personality, and one thing I will never get over is her wretched stench of body odor the anyone could smell from across the room.
Jenifer Siou is unprofessional, unpleasant to be around, moody, lacks social and interpersonal skills. She is always yelling and putting everyone down including her clients and especially her own staff in front of others. She has a horrible accent and is always indecisive.
She always changes her mind, asking to see a certain set of documents then when me and my staff go thru the burden of retrieving them, she says "never mind, I don't need these documents, I now actually need those documents." So now my staff and I need to go back and refile everything that we just pulled and find the new set of documents that she needs. Once we had the new ones for her, she would say, "you never got me the other documents, I need them now, I need them to complete this one section of the audit that is still pending." I would tell her we already got those for you and you said you didn't need them, and she would say, "NO, I NEED THEM NOW!"
Jenifer is always talking about herself and her personal issue, not really something I care to hear about in a professional setting. She always puts her colleagues on blast for no reason, throws everyone under the bus so she doesn't get in trouble herself, has a bad attitude and has overall demeaning mannerisms. She is a liar and a cheat and will do whatever it takes to get ahead even putting clients down and getting her own staff fired for her own mistakes. She enjoys calling client meetings towards the end of the day and somehow ends up talking about her own personal life in every conversation. Also, she is always talking bad about the other partners at NSBN behind their backs. It's very sad and VERY UNPROFESSIONAL!
Jenifer was always running late, never punctual, and very flaky, calling meeting and then postponing them last minute, not to mention losing ALL of my documents ALL the time. At one point I got so fed up with her losing all my original docs that I had my assistant make copies of everything and turned them over to Jenifer so she can continue with my Escrow Audit and she lost them too. After many weeks of not completing the work she promised me, I fired her as my accountant. She sent me a ridiculous bill for doing absolutely nothing. It was by far the biggest WASTE of my time, money and efforts.
There is a lot more; I wish I could continue to say them on here but I will hold my tongue for the sake of being professional about this post.
All I'm going to say is if you love your business and your money, RUN FROM NSBN and ESPECIALLY JENIFER SIOU!!! read more