Really
really bad experience. I have noticed that the Customer is
King motto does
not apply to many shops in Berlin, Bötzow rad is no exception. Please bear with me while I explain why I gave a 1 star. My
girlfriend bought a Holland styled bike that had
the Bötzow Rad logo on it, so one of their own bikes. Within 1 day the back tire was flat, the mud guards on the back were falling off, and the front light had
stopped working. Disappointed we took the wanting a full refund as
obviously the bike was faulty. We were told by a worker that a full
refund wasnt possible and that the bike wasnt faulty, we had done the
damage ourselves, and that we should have brought it back straight
away.(living and working in Xberg, we had to no time untill the weekend, so 4 days after the purchase) I
couldn't believe it. I tried to talk to him but he wouldn't listen,
we decided to choose another bike and loose 40 euros, as we didnt want the dud. As we were
trying different bikes out I noticed someone pushing the exact same
bike that my girlfriend bought up to the shop. The worker tryed to
block him from my view and talked to him very quietly. I walked over
to the person and asked what was wrong with his bike, I stood there totally shocked as he listed all the
above things that had happened to out bike, plus more, as I went to the worker he angrily said shieß
fahrrader. He knew these bikes were duds, tried to blame it on us,
and still would not give us a full refund. We ended up purchasing another bike, and would never never ever go back to that shop to buy anything. EVER. read more