Writing this review as they fix my car. I was driving from CA to Texas when my battery completely died the day before. It also died while my car was in the garage. I called BYOC in the morning, got a response, Eric drove to my house to jump start and then I drove to his shop and he replaced the battery within 30 minutes. Both Eric and Carlos were awesome to deal with. read more

One word to describe this place. Trustworthy. I recently received a check engine light and did a personal diagnose using one of those code readers. Codes led to an issue pointing towards emissions; my balls dropped an inch in dreading a fix that would cost me more than a good night with an escort. Gave this place a call and Eric asked me to come in so he can take a look at it. Came in, palms as sweaty as my sack. He ran his test, took a look, and pointed out it was a simple crack on my gasoline cover. Sold me a replacement, took around 30 min to fix, and I was on my way with my escort budget intact. I don't know about you but I'mma have a good night. Thx Eric! read more

So if you are going to change to an APPOINTMENT ONLY system, you should let your loyal, and regular customers know and communicate this clearly. Showed up at 8:25, and I couldn't get a simple oil change. Not cool. I would've set this appointment a week ago had I known. This place has usually always been accommodating, but my schedule is very tight, and it's looks like I have wasted over an hour of my morning for nothing. I get it, you are busy, maybe also that's why REPEAT customers like me don't matter as much. Well, good luck Eric and BYOC...I'm gonna be going to Toyota from now on. read more

I brought in my car for a transmission flush after finding this shop on Yelp. Eric was super helpful, informative, and straightforward about the work needed to be done on my car. The prices quoted for repairs and parts replacement were reasonable and I got a sweet discount as a first time customer. Although I did have to take a little bit more time to wait for the last quart needed for the transmission (I don't blame the shop for this, this was the fault of the other company who was in charge of delivering it and their delays), my car was back to driving smoothly right in time for going back to the office. Thank you for your help! read more

Excellent Service, I brought my 2018 Chrysler Pacifica for a change oil and it was done in less than an hour. I will come back here whenever my Pacifica needs Service :) Eric Z the Owner is Super Cool guy. read more

Thanks to Eric!!!! I got a flat tire and need to get to work asap. I went around 4 shops around my area, and none was able to help me with my poor flat tire. Called BYOC auto repair, Eric was able to squeeze in his shop busy schedule and help me. Very professional! Thanks BYOC! read more

Great first time experience with Eric. I had gone to Carlos for my auto repair needs previously (3-4 times) and always left satisfied with the way business was conducted. After Carlos retired and recommended Eric I decided I should try BYOC out. I was not disappointed. From communication to pricing to timely service I couldn't have asked for a better experience. I felt very comfortable with the whole experience. I plan to come back for my future auto repair needs. read more

Great first time experience after new management. Unfortunately, I had to come yesterday after my Mini Cooper S decided to make a weird 'put put' noise and decreased engine output from accelerating a bit aggressively. Luckily, I was able to come in BYOC and had a pleasure to speak to, Eric. His shop was closing soon so I let the vehicle with them overnight and first thing in the morning I was left with a message stating that the car had one faulty ignition coil so after he confirmed with me, the car was ready before noon. Overall, Eric is very knowledgeable and is an expert in a variety of car brands and one of them are Mini! read more

Fast, efficient and affordable! At Byoc you get it all including fantastic customer service! No wonder it's always so busy here

Excellent service overall. Been here 2x so far and brought in my 2017 Honda Civic that had an a/c issue that would make loud sloshing noises whenever I turned on the a/c. Apparently this is a common issue for this model and year. Eric and the other gentlemen at the front desk were super friendly and helpful & knowledgeable at what they do and knew exactly how to fix my car's issue. Will bring my car back for future services/maintenance. Thanks! read more

Trusty, reliable, honest, affordable, you can't ask for a better auto shop! Come here for all of your auto needs if you are in town or live nearby! read more

I took my car in because I noticed misfiring when accelerating passed 60mph and when idle. My engine was shaking and sounded pretty bad. I needed help quick and found BYOC here on yelp. I'm big on ratings and their customer service proved it. I called and spoke to Eric, very professional, and was able to repair right away. He uncovered it was my ignition coils and spark plugs. Now my car runs smoother than when I first got it. I did call other shops but it was Eric's customer service that sold me, that goes a long way. I'll be doing more business here moving forward read more

I had dropped off my car and right away Eric was up front, very knowledgeable and friendly. He answered all my questions and he gave his honest opinion and advice. I am definitely coming back here and I highly recommend Eric if you are looking for a mechanic. read more

One of the best auto repair stores in south bay. Very responsive and they were able to fix my car in a short time. Highly recommend this shop. read more

Carlos at the reception provided an itemized cost for the oil change. The experience was smooth as I got in and out pretty soon. Eric was also pretty flexible moving around the appointment. They do provide recommendations and quotes for other maintenance that might be needing attention but don't really pressurize the customer at all to get it done then and there. read more

If I could give more Stars I would... this is the first time to this shop & I was so worried I really damaged my car. Eric called with great news and he completely made me feel at ease. He lets you know what the problem is and gives you the price... it wasn't that "Shock" feeling Thank you Eric for fixing my car & being so professional. read more

Eric helped me over the phone with my questions about cost of repairs for my Honda. He answered all my questions without hesitation and very helpful and straightforward with his price. Thanks Eric read more

Brought my car here for a general maintenance & wheel alignment, also swapped all 4 of my worn out tires for brand new ones. Eric ordered my 4 new tires which was available the very next day! Best local owned auto care/repair shop in Milpitas, hands down! read more

Came here for two relatively complicated repairs for my Mazda CX-5. One is for clogged heater core replacement and coolant leakage repair. The quote I got from Eric is much more reasonable that the other shops I asked. The 2nd one is for rebuilding my failed transmission. Eric is honest and responsive to the questions I had, and he is responsible for the work he did. I had a unusual issue after the transmission fix, and he was able to quickly take care of it without hesitation. This is a to-go place whenever I have a car issue, and I'd recommend it to people who are looking for a reliable car repair shop. read more

I recently took my 2009 Mazda 3s into BYOC and Eric took awesome care of me! From the time I phoned him to let him know I was having car trouble, I was in good hands. It was easy to schedule an appointment, it didn't take long to find availability, I was able to get a ride back to my place, and the car was in and out in one day, including troubleshooting. Scope of work included diagnostic, an alternator replacement, and some tidying up of cables and filters. Excellent quality of work and great warranty terms to back it up. I'll definitely be heading back to see Eric and BYOC in the future as needed! Hopefully not too often! ;) read more

Came in for some belt replacements. Looked at my van real quick to diagnose and explained what I needed. Upfront pricing before the work even started. Parts I needed were ordered immediately, delivered, and installed. Super friendly and professional service. Very clean waiting area. read more

Helped me out on the fly and super professional and nice! Must go if you're in need of anything car related! Thank you to Eric and all of the staff! God bless read more

Honest and pro assessment, fair price, smooth transaction and on time delivery as promised. That's for my BMW brake service as performed. That's how to run a business and definitely these folks earned mine - will come again! read more

Eric is very honest, diligent, and responsive. My car had all sorts of weird problems, and he talks me through all of it, explaining what needs to be fixed and why. We're very lucky to have him as our friendly neighborhood mechanic! read more

Brought my 2012 Ford Transit Connect to see if they could diagnose why there was so much engine vibration. The head mechanic Juan and I took the van for a quick drive so that I could show him what i've been experiencing. As soon as I started it up, he looked at me and said that the motor mounts needed to be replaced. We found out that all (3) isolation engine mounts were basically dust. I had to get back to work. But I was able to drop it off the next morning. Eric told me that it would be done around 3pm-ish. Jumped in a Lyft and off to work I went. Eric called me before 3 pm and told me it was all done. Hopped a ride with a co-worker and got there just before 3 pm. After all the paperwork was done, I got in the van, started it up, and was pleasantly suprised to hear...a very quiet cabin! Great Job Guys! Great place to bring your car in for service! Pricing is pretty much in line with the other shops (I checked around). Definitely give these guys a chance to work on your ride. You won't be disappointed. read more

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*** Review for prices only *** Wanted to do oil change, price was a bit high, but I was ok with it. I've also wanted to have them read the code of the check engine light. First they've tried to sell me diagnostic for 170$, and when I've specifically asked just for a quick read of the code, they wanted to charge me 25$. Guys, if I was making 25$ for 5 minutes of work where I need to plug in a device and read the display, I wouldn't be writing this comment. Hence, I don't expect you to ready it either... read more

Had issues with battery. Messaged them and they were able to see me same day. It was just a quick fix and they didn't charge me. Very helpful read more

I appreciate the quick reply of Eric and his offer to ease out my month long stress of buying a car or replacing transmission. We went over to his shop today to accept his offer to refund my $75 diagnostic test. Eric at start has been apologetic for any inaccuracies and wrong recommendation. He has shown sincerity in gaining back our trust. With his great customer service and reaching out to us personally, I will be most likely to give them another chance to take care of our cars just as we have trusted the previous owner, Carlos. read more

EFFIng Awesome! Efficient, Fair, Fast ! Called them to ask about car battery change. Costco didn't have a battery in stock to fit our minivan, neither did nearby car parts retailers. BYOC had our battery model in stock, charged a fair price and installed it for us all on the same day! Made my day so much better and saved us a lot of time. They even texted me to mention a car feature that might need a reset when battery is changed. Awesome service! Very happy with BYOC! read more

Called BYOC in the morning and told Eric I needed a new battery for my car. Eric checked his inventory and told me he had to order it in, and that I can come in the afternoon for the installation. I went in the afternoon and Eric and Juan completed the job in 15-20min. read more

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Eric is one of the most communicative Master Techs I've had the pleasure of working with. He is punctual, concise and clearly knows his stuff. His dealer experience is clearly showcased during the PPI (Pre-Purchase Inspection) on a used Mini Cooper my wife and I were interested in purchasing. He was very good about highlighting what common concerns to look out for and provided a very thorough report during the service. As a result, I was able to leverage his findings saving me much more than the cost of the PPI, while also gaining the confidence to maintain and own this vehicle in the future. I'm very glad to have met Eric and will look forward to working with him in the future (hopefully not too often!! Fingers crossed!). 10/10 would recommend to friends and family in the area. read more

Amazing guys! Quickly helped to fix my Mustang, great communication, easy to work with. Thanks to Eric

I would recommend this place. Eric provided great service to my BMW. I liked the overall experience.

I visited the shop in a short notice to fix sun-visor in my Toyota Camry. I got an excellent service as the issue was fixed with minimum possible expense. I will definitely recommend them and visit again. read more

I commuted from SF to get my Mazda 3 serviced at BYOC. Although a bit far, it's always worth it for an auto shop you can trust. Eric and his team provided excellent and reliable service. I can highly recommend. read more

Eric was able to clearly explain the details of my repair and it put your mind at ease. His customer service is impeccable and made sure you are taken care of. I've been to a lot of repair shop and been treated good and bad but BYOC has set the bar of excellence. read more

This was my first time bringing in my car and I brought it in for a tune up, got my check engine light fixed , etc... and Eric was helpful and straightforward. Customer service is awesome !The price for the repairs/parts were reasonable. I plan taking my car and my wife's car here moving forward. I definitely recommend this this Autoshop if your looking for one. read more

Eric is one of the most honest, reliable, knowledgeable and kind mechanics out there! You can trust that he won't try to rip you off or recommend services that you don't need. You don't need to shop around for other mechanics in the area because this is the place to bring your car - trust me! I mean, just look at the 5 star rating out of so many reviews from happy customers :) read more

Needed a quick oil change. Called and Eric answered right away. Got a quote, and an immediate appointment. No wait time. Car was ready even faster than promised, and service was excellent. I'll be bacK :) read more

UPDATE: Carlos called me personally to see how to win me over as a customer and we agreed to resume with the oil change with the already-paid amount. It is great to see a business owner with this much attention and care for customer satisfaction. Carlos can see the big picture. INITIAL REVIEW: I cannot speak for Carlos (shop owner) but his interim shop manager Miguel is a difficult individual to work with. I brought my 2010 Honda Civic because my car had shown 15% oil life just 15 days after I got an Oil Change outside. I asked Miguel to inspect my car and give me an answer for what happened. We agreed on the typical $120/hour rate to have it inspected. I get a call 1/2 hour later saying they couldn't find any leakage or damaged gaskets under the car but DID NOT GIVE ME AN EXPLANATION FOR WHERE THE OIL WENT besides "it was consumed". I hadn't driven the car any more unreasonably or left it out of sight. Miguel gave me 2 options of either getting an oil change with them ($65) + reduce inspection cost or charge me $60 for basically not telling me what happened to my oil... I tried to reason for something in the middle but Miguel wasn't willing to listen and eventually lost a customer. It was disheartening to have been forced to pay $60 and still not get a resolution to what happened to my car during those 15 day read more