Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

Always provide excellent customer service and repair/service our fireplace. Had a minor scheduling…read morehiccup but, I had flexibility and re-scheduled our appointment right away.

These guy's are great ! Very friendly and professional! Thank you for doing great job! "Lori "read more

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

We scheduled with All City a few months ago as it was the soonest we could have them come to our…read morehome. The week prior to our appointment we received two emails reminding us of our tech arriving between 8am and 10am. At 9:55 the morning of our appointment no one had arrived or called us. We called their office to see why. No answer. I left a message and headed to bed, (I work nights and needed to sleep). 10 minutes later I got a call from All City stating that the tech had arrived but wasn't able to access our neighborhood due to our security gate. The lady on the phone told me that I didn't include a proper phone number when setting up my appointment. The control box at our entry gate lists all homeowners and a way to contact us. The tech never called me. There is also an unlocked walk through gate the tech could use to access our neighborhood and walk 150 yards to my front door. The tech never thought or tried this simple idea. The lady who called me seemed more interested in pointing out how I was responsible for their tech not being able to get to our home than apologizing for the fact their tech hadn't arrived. She made no effort to find a way to get our fireplace serviced. Do yourself a favor and not use All City Fireplace. They are not focused on taking care of customers.

My fireplace stopped working. Pilot was on but wouldn't light up. I called a few places for…read moreestimates. Not to write a whole novel but of the places I called, plus one other that came out and did maintenance plus a quote to fix the issue, Seattle Fireplace was amazing. From response time to just being upfront about their costs & overall service. I was honest about the other quote I received & they could have charged me more & still been competitive, but I was told "that's not the type of business we run". So they'll be the first place I call and the place I recommend to anyone that asks. The scheduling was quick. Showed up on time. Clearly outlined what was being fixed. No surprise charges. Tech was kind, knowledgeable, & transparent. I wish more businesses operated like this!

We had an issue with our gas fireplace. They showed up quickly and immediately got to work…read moreidentifying and fixing the problem. On top of that they cleaned out the space around the fireplace and it looks brand new too. A great value for the expertise and efficiency of the work done. Now our spoiled pupper is living the good life

We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Where do I begin?? I had turned my gas fireplace off years…read moreago because I thought something was wrong with it. Well, Logan located the issue. He made sure the fireplace would vent properly before servicing it. He did a thorough job. He explained so much about my fireplace. He is worth every penny of the cost. I contacted him again about a smell. He gladly came back to do a thorough inspection of it and tested the carbon monoxide levels. It turns out the longer a gas fireplace sits without being used causes rust. I feel very confident Apex Fireplace cares about their customers and their safety. Thank you Logan for your expertise and customer satisfaction!!

These guys are so kind and knowledgeable. Took the time to explain what was happening and what the…read morefix was. I'll be using these guys every year to tune up my fireplace.

They got my gas instead fireplace up and running again - it now starts 100% of the time, and…read moreimmediately after we turn it on. The price was reasonable. The technician was on time, and made sure there was no mess left.

Bought 2 gas fireplaces and had them lit off 1 year 2 months ago. One was sooting up. Called them…read moreup to get service and ask about warranty and was told warranty was for 1 year. They came out to service and told us the sooting was caused by misplacement of logs over burner (they did the install), though the tech put on the work order it was caused by "log placement shifting". Obivous the sooting happened within the 1 year period, just happent to call them 2 months after period. $400 later. So much for exceeding customer expectations. As a small business owner for 28 years, not impressed, dont complain about big box retailers if you are not adding any additional value.

Wow! Three months later and we still don't have a working fireplace. Last time they connected it,…read moreprogrammed the remote, and told us to enjoy our fireplace. We used it for a month until an Amazon delivery person told us he smelled gas. We called CHS Propane. They arrived shortly after our call, and after testing discovered the leak was coming from the fireplace. We suffered a 40% fuel loss. Once again Fireside Solutions sent a technician. He then told us there was damage to the gas line and that he couldn't fix it.. Now we've hired a real plumber with experience with fireplaces and now we'll get this done right!

Green Bear was exceptional from start to finish. Shawn arrived when he said he would, explained…read morewhat was wrong clearly, and walked me through what he planned to inspect. He did exactly what he said he was going to do -- and ultimately fixed the problem the same day. The work was professional, thorough, and technically sound. While others had suggested replacement, Green Bear took the time to repair instead -- saving me thousands. I now have heat and confidence in the work that was done. I would absolutely hire Green Bear again and have already referred him to friends.

I had an issue with a gas leak in the fireplace so I scheduled servicing the fireplace as well as…read morethe HVAC system. I was quickly scheduled and the tech arrived on time, took care of the issue.i was provided pictures of the work, and a report. I found out shortly after there is a 90 day. Warranty on the service - which is great in case I have any recurring issues. Price is a bit on the higher side but I knew that before scheduling the appointment.

I used these guys to clean out my blocked dryer vent, the vent was a long one which ran behind a…read morewall to the outside. they got the job done quickly and I appreciated them keeping me informed of the process. knowledgeable and courteous. fixed a cover over the vent because the last one got damaged by a squirrel, he was kind and ensured I was able to remove the cover myself before he left. I would highly recommend this company. I'm just sorry I didn't get their names.

Our old/original 1962 chimney leaked. There were loose bricks, missing mortar, the crown was…read morecracked. And now it leaks no more! The guys showed up and in 3 days we had a beautiful new chimney. It took 3 days because the first day they had to stop because of thunder and lighting. The guys did a fantastic job! Their cleanup was immaculate. You couldn't even tell they were there! Now when it's pouring down rain outside it's not leaking inside! Very pleased with the service we received and highly recommend The Chimney Specialists.

Amazing service by Morgan. My fireplace is 26 years old, and I've used it a lot over the years…read more About seven years ago it started having a soot problem. I've had six fireplace service people work on it during that time, none of them fixed the problem. Furthermore, some didn't even put the ceramic logs back in the correct position. Most spent less than an hour working on it, but Morgan spent two solid hours. With the other service people, I could the soot starting to build within a couple days. Thank goodness I found Morgan. He is highly recommended by ChatGPT - especially for repairs, and he's not going to try and sell you a new fireplace. I can't say enough good things about Morgan. He was here on time. He had more equipment with him than the seven other repair people put together. He was very thorough in his work, it was obvious he knew what he was doing. Not only is he a hard worker, but very personable as well. I loved that he could tell me the problems he found while he continuing to work. No BS from Morgan. I highly recommend him for any gas fireplace issues you might have - he's your guy! He's the best!

Morgan came to my house to fix my fireplace on Nov 13, 2025. He diagnosed the problem and I…read morewitnessed him calling for the needed replacement part. He left a written Job Invoice with these details and this said he would contact me when he knew he would receive the needed part. After this, I never heard another word from him. I called, texted and emailed after 10 days and 30 days. Maybe something happened to him. I don't know.