I will not take my car to know other place than them. They are very professional. The only negative…read moreis they charge you just to diagnose your car for everything. But the staff is really nice.

I purchased a car from them on August 7. What started out as a good process, ended up becoming a…read moreheadache. I went in, spoke with Charlie and stated what I was looking for and ended up test driving a car. I was told there was a demo car exactly like what I was looking for and needed to come back later. Once the car arrived on the lot I drove in the look at it. I decided to buy it and this is where it started taking a turn. As I tried to negotiate on price and showed other vehicles identical to this one, I was spoken down to, they started getting quite defensive and made me feel uncomfortable. After agreeing on a price I was told it would take 30 minutes to finalize the paperwork. I submitted all my paperwork, got insurance, and waited to be called back. Come to find out they sent me the wrong VIN so I had to redo my paperwork and it ended up taking 1.5 hours to close on the car. When I was given my interest rate, I was never showed any other banks and was told that due to my situation that was the best rate that I could get. I signed the paperwork and we confirmed that I would pick the car up the next day so they could clean the car (it was a demo so someone was driving it regularly), fill it up, and do an oil change. After I left I called my friend who works in auto financing and she was shocked at the rate they gave me and that they didn't show me any other rates. I called another bank and will be refinancing at HALF the rate they gave me. I told them to reach out to me the next day once the car was ready as I needed to pick it up ASAP due to a family obligation. No call ever came. I had to reach out to them to be told it was ready. When I got there, it was anything but ready. The car was not filled up with gas. The only thing that was cleaned was the windows and outside. I'm still finding food and crumbs throughout the car. When I was being shown how to set it up Charlie opened the arm rest and pulled out trash from the previous driver and just quickly moved on. As I live out of state and had a family obligation I was running short to, I left. I had to fill the car up. I now have to pay to get it detailed inside and out. After spending what I spent on this car, you'd think they'd take the time to ensure the handoff process was as professional as possible. Instead, I got a process where I should feel lucky that I got the car since "there's not a lot of inventory". I won't go back to Al Serra for any of my future purchases. I'd think twice before using them as your next car purchase. Needless to say, I'm looking forward to the survey Chevy sends out to provide my feedback.

Was interested in trading in my car. I tried to call and make an appointment and the guy I spoke to…read morerushed me off the phone and was not pleasant. I will not be coming here to trade in my car. Getting a new car is already complicated enough I will give the commission to a more attentive and accommodating salesperson!!!

was there for an oil change this is the only place we go since we bought our truck there when it…read morewas draperpulled into the oil change department damion came up to the window we explained to him they did not need to remove the oil pan to do an oil change it happened there before and they broke all the bolts he was very rude and got an attitude with us and told us if they cant do the oil change he would show us the door out...when oil change was complete he handed me my change and reciept very rude i said have a great day he was silent when walking away with an attitude.makes me want to fine another dealer to do oil changes we have been going here for 13 years

So far have had my Ram truck for 2 years and am quite happy with it (except the dings I put in the…read morefender, and tailgate, and front grill....OK, I'm not as careful as I should be, but its a truck, dents are cool, right?). The truck runs great. It is a powerful beast with it's hemi engine. Maybe too powerful, as the back end gets loose even with marginal acceleration. It reminds me of my old Mustang 5.0. Garber service department has been awesome. I've had it in three times for regular maintenance and oil changes. They have a nice waiting room but the wait is rarely long. They always wash the truck before returning to to me. They also gave me free car wash for life and that's nice.

My elderly parents van broke down and it was taken to Garber - where they quoted them $10k to fix…read morethe transmission. They decided to just buy another car. They purchased a van. During the test drive my father said 'what's that noise - something seems off with tires'. The salesman (I believe it was Bill something) said it's just road noise. They bought the van and when my husband and I arrived from out of state 2 days later - he recognized immediately there was a problem with the tires - 3 different brands and the inside of one was cupping. We went back to Garber to show them and the Sales Manager was like 'treads fine, nothing we can do'. Dismissed the issue with the tire and was basically rude and dismissive. He did say he'd "call" - bets on whether he called? So much for certified pre-owned and so many point inspection - obviously they will sell any garbage with no remorse especially to two elderly people. Garber has no shame.

Stopped here to get my oil changed and to have this noise checked out. My appointment was at 8 am…read more I arrived at 8:09 am. I didn't know where to go. I pulled into the bay and was greeted by a young man. I apologized for being late and he assured me it was ok. He looked up my appointment and then directed me to my maintenance manager. I spoke to him and he told me it shouldn't take longer than an hour and would let me know what they found with the noise. About 45 minutes later, he spoke to me and informed me they found nothing and that everything looked good. I agreed to have my wipers changed. And about another 10 minutes, I was paying and walking out. The service was quick. I felt informed, respected, and heard. I am grateful that I found this location. I will use them again.

I am writing to share the Excellent Customer Service I received from Adam Burkhard-Champagne…read more Recently, I leased a 2025 Ford Bronco Sport from Wilson Ford Lincoln. Adam expertly went over every button, setting & option on my vehicle. He sat in the vehicle with me & taught all of the gadgets & mechanics. I deal with short term memory issues due to a medical condition. Adam patiently answered & re-answered every one of my questions. I left the parking lot confidently driving this high quality vehicle! My Bronco Sport has been a thrill & true pleasure on each outing! I love wildlife & dirt road driving! I am able to venture into many formerly off limits destinations due to the Michigan Winter Road Conditions! It is Pure Joy each time I am driving this vehicle! I want to express the Grand Gratitude I have for your Salesman, Adam! His professionalism, attention to detail, vast knowledge base, and kind delivery made purchasing this vehicle a Grand Pleasure. His service has gained him a Customer for Life! Sincerely, Natalie Deschner

I needed a transmission replacement due to a cracked case. It was warranty work. Garber's staff…read morewas polite, professional, and friendly. I was told it would be June 6 before the transmission would arrive. On the 3rd, I got my car back. Take your Hyundai to Garber if you can. They're great.

Jimmy was my sales guy and was super understanding and let me test drive what I needed to make my…read moredecision on my purchase. Brecken was super understanding about my situation and treated me very nice. Zach in finance also answered all my questions about leasing and explained to me any questions I had about my purchase!

Fantastic service from start to finish. John Wright and the team at Garber Buick gave us a fair…read moretrade in price on our vehicle and we couldn't be happier. We will definitely make the drive when looking for our next vehicle. Thank you John and the entire team at Garber Buick. The Briggs' are another satisfied customer.

I would give zero if I could. We had a sensor light come on…read moreon our 2025 Jeep Grand Cherokee, new under warranty. Took us 16 days to get it in. My wife dropped it off on Wednesday and we heard nothing. She called and they said they didn't get to it and they would call her on Thursday first thing. 4:30 she calls them!!! She's told it would cost $770.00 to fix it. $70.00 for the part and $700.00 labor! (FOR A SENSOR) They tried to say a rodent ate the wiring. No proof, just them saying it. I sincerely believe it was them taking advantage of a woman bringing it by herself. We got the car back absolutely filthy, covered in dust from them leaving it outside, which they said they worked on it. We've bought 6 vehicles from Garber and WILL NEVER GO THERE AGAIN. WOMEN BEWARE GOING THERE

I recently lost my husband in December to the nasty Covid virus and have been totally confused…read moreabout what to do about getting a car and help to understand just what I would be dealing with. I had went to several places before comming to Byriders, and they all seemed to just brush me off like they didn't have the time to help me out! I thought one more try and thats it, and believe me, I think God himself guided me there because I was truly blessed with one of the BEST SERVICE from Steve L. that I have had in years!! All my questions and concerns were answered without me even having to ask half of them before hand, and I walked out the door feeling not only satisfied but very happy! I would reccomend J.D.Byrider as well as Mr. Steve to all of my friends and family hands down!!!

This place has the best workers mary and Stephanie are awesome and very friendly. The service…read moredepartment took great care of my problems with the car. I highly recommend this place. I am glad they are fair with fixing problems and not over charging.

I have bought 4 cars over the years from Larry. He's been in business for 40 years and always has…read morethe best used cars at the cheapest prices.

The guy sells cars in millington advertising wholesale prices . Claiming he's a dealership but what…read moredealership would feel comfortable putting a family into a vehicle that is below safety standard. Larry seemed like a nice guy and acted like he understood when it came to family but he 's just another smug car salesman complaining of people low balling his prices. If you are selling a car that has more than jus cosmetic issues then yes you probably should take a lower offer especially since you already know that the purchaser is going to have to turn around and put money into it and not just regular maintenance. No dealership that cares about its reputation or cares to get more business understands when someone needs to buy a vehicle because there old one was a total loss in a car accident that they would wanna give a family something to look forward to. Apparently honesty is not a virtue these days.

I had an extremely disappointing experience with Megan at Best Recovery Services. During an already…read moredifficult time after my father passed away, we were simply trying to return his vehicle to Stellantis. Megan, the GM requested the VIN number, which I provided, but then refused to send the paperwork we needed. Throughout the interaction, she was rude, dismissive, and showed no compassion or professionalism. Losing a loved one is stressful enough without being treated with such a lack of courtesy. Customer service should include respect and empathy, especially when working with families dealing with the loss of a loved one. Unfortunately, that was completely absent in my experience. I sincerely hope Best Recovery Services provides additional customer service training so no one else has to go through what we did.

Respectfully, my Dodge was repossessed and they messed up my rims in the front. There is absolutely…read moreNO reason for someone to have a job and do it in a manner that comes off as lazy and unprofessional. If you do not like your job, that is no one else's fault and you should seek employment elsewhere, don't take it out on other people. You guys need to also work on your professionalism! You may not get paid the best, but that is the job that YOU chose. You guys are dealing with someone's personal belongings and handling them like garbage. It doesn't matter if you don't think we will get our cars OR things back, you still have a job to do and shouldn't half-ass it. And to the lady that answers the phone usually, your condescending and passive-aggressive tone is going to keep you being just who and what you are, miserable at your miserable job.

Wow!!! Nothing down...no cosigner and gorgeous Cadillac!!! I'm in love... I named the car,Diamond…read morebecause of the pearl paint and gorgeous exterior!!! I am one elated lady!!! Tysm fast finance you made a stressful situation a exceptional experience...My only mind blows how is JD Byrider still in business with this awesome business

Worst experience I have ever had after buying a vehicle. They like to sell vehicles for twice more…read morethan they are worth just to tack on more money and claim it's for the 6 month warranty. Now I have a vehicle not even for a year yet, well past the 6 month warranty and the transmission is completely shot. IF YOU DONT MIND BUYING LEMONS THEN GO HERE, all in all don't trust them just because their car service may help your credit score. In the long run it doesn't, the vehicle breaks down even when you still owe 10k on it although it's not even worth 6,000. Now that the transmission is shot, it's not worth paying off. Beware they will suit you if you don't pay what they believe the vehicle is worth.