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    Best Recovery Services

    1.4 (12 reviews)

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    14 years ago

    Horrible service sales men very rude. Got a good deal on a boat but will never go back.

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    Serra Chevrolet

    Serra Chevrolet

    (12 reviews)

    I will not take my car to know other place than them. They are very professional. The only negative…read moreis they charge you just to diagnose your car for everything. But the staff is really nice.

    I purchased a car from them on August 7. What started out as a good process, ended up becoming a…read moreheadache. I went in, spoke with Charlie and stated what I was looking for and ended up test driving a car. I was told there was a demo car exactly like what I was looking for and needed to come back later. Once the car arrived on the lot I drove in the look at it. I decided to buy it and this is where it started taking a turn. As I tried to negotiate on price and showed other vehicles identical to this one, I was spoken down to, they started getting quite defensive and made me feel uncomfortable. After agreeing on a price I was told it would take 30 minutes to finalize the paperwork. I submitted all my paperwork, got insurance, and waited to be called back. Come to find out they sent me the wrong VIN so I had to redo my paperwork and it ended up taking 1.5 hours to close on the car. When I was given my interest rate, I was never showed any other banks and was told that due to my situation that was the best rate that I could get. I signed the paperwork and we confirmed that I would pick the car up the next day so they could clean the car (it was a demo so someone was driving it regularly), fill it up, and do an oil change. After I left I called my friend who works in auto financing and she was shocked at the rate they gave me and that they didn't show me any other rates. I called another bank and will be refinancing at HALF the rate they gave me. I told them to reach out to me the next day once the car was ready as I needed to pick it up ASAP due to a family obligation. No call ever came. I had to reach out to them to be told it was ready. When I got there, it was anything but ready. The car was not filled up with gas. The only thing that was cleaned was the windows and outside. I'm still finding food and crumbs throughout the car. When I was being shown how to set it up Charlie opened the arm rest and pulled out trash from the previous driver and just quickly moved on. As I live out of state and had a family obligation I was running short to, I left. I had to fill the car up. I now have to pay to get it detailed inside and out. After spending what I spent on this car, you'd think they'd take the time to ensure the handoff process was as professional as possible. Instead, I got a process where I should feel lucky that I got the car since "there's not a lot of inventory". I won't go back to Al Serra for any of my future purchases. I'd think twice before using them as your next car purchase. Needless to say, I'm looking forward to the survey Chevy sends out to provide my feedback.

    American Auto Group - www.CarCreditHere.com

    American Auto Group

    (1 review)

    I'd like to bring everyone's attention to a car dealership in Saginaw Michigan by the name of…read moreAmerican Auto Group. My grandmother Bobbie Hardy which most of Saginaw knows who she is, went to this place in search of a decent car. She looked at a 2007 Ford SUV, and decided she wanted to purchase the vehicle. Now this is where it gets scandalous in my opinion, the car salesman of the place told her $3,000 and a trade in for her 1999 Malibu. The SUV had over 300,000 miles on it as well as a couple of rust spots right. They were also gonna let her drive off the lot with the car without a License Plate because they were gonna switch everything over to this SUV through the Secretary of State. My grandmother put her "TRUST" in these people to do her right, so without signing any paperwork she gave these people the money because it was the end of the day and they couldn't make a transaction with the Secretary of State. My grandmother came back the next day to do business, next thing you know, American Auto Group tells her that they couldn't switch the plates over, so my grandmother changed her mind about purchasing the SUV, when she realized that it might be a mistake purchasing the vehicle she asked for her money back, and the people told her they weren't gonna do that and the money was non-refundable which they failed to tell her that before she gave them her money. American Auto Group forced this SUV on my grandmother, which I'll remind everyone that my grandmother is 88 years of age, my mother who was also with her, is 61 years of age. American Auto Group got over on two senior citizens and forced a car on her that was not worth its value in my opinion, on a 88 year old woman. Anyone, looking to purchase from this place, if I were you I wouldn't do business with them or you could be next in a rip off. "Please Share This With Others From Our City". I don't want this to happen to anyone else.

    Best Recovery Services - car_dealers - Updated May 2026

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