Stopped here to get my oil changed and to have this noise checked out. My appointment was at 8 am…read more I arrived at 8:09 am. I didn't know where to go. I pulled into the bay and was greeted by a young man. I apologized for being late and he assured me it was ok. He looked up my appointment and then directed me to my maintenance manager. I spoke to him and he told me it shouldn't take longer than an hour and would let me know what they found with the noise. About 45 minutes later, he spoke to me and informed me they found nothing and that everything looked good. I agreed to have my wipers changed. And about another 10 minutes, I was paying and walking out. The service was quick. I felt informed, respected, and heard. I am grateful that I found this location. I will use them again.

Terrible experience. Took my 2018 ford explorer in for a recall replacement for rear suspension…read more Car was working perfectly fine. Got my car back and the horn doesn't work. Dillon who really didn't seem to want to look at the car on a Saturday said it would cost me $450 to repair something their team broke. Now I'm fighting to get them to do the right thing. Really wish I had never stopped at this dealership.

was there for an oil change this is the only place we go since we bought our truck there when it…read morewas draperpulled into the oil change department damion came up to the window we explained to him they did not need to remove the oil pan to do an oil change it happened there before and they broke all the bolts he was very rude and got an attitude with us and told us if they cant do the oil change he would show us the door out...when oil change was complete he handed me my change and reciept very rude i said have a great day he was silent when walking away with an attitude.makes me want to fine another dealer to do oil changes we have been going here for 13 years

AJ at Serra Toyota worked with us for months to help us get the exact Toyota we wanted. He stayed…read morein regular communication with us as we were searching. The purchasing process was easy and quick! They provided great service in showing me how all the technology of the car operates. Highly recommend AJ and the Serra Toyota dealership!

I will not take my car to know other place than them. They are very professional. The only negative…read moreis they charge you just to diagnose your car for everything. But the staff is really nice.

I purchased a car from them on August 7. What started out as a good process, ended up becoming a…read moreheadache. I went in, spoke with Charlie and stated what I was looking for and ended up test driving a car. I was told there was a demo car exactly like what I was looking for and needed to come back later. Once the car arrived on the lot I drove in the look at it. I decided to buy it and this is where it started taking a turn. As I tried to negotiate on price and showed other vehicles identical to this one, I was spoken down to, they started getting quite defensive and made me feel uncomfortable. After agreeing on a price I was told it would take 30 minutes to finalize the paperwork. I submitted all my paperwork, got insurance, and waited to be called back. Come to find out they sent me the wrong VIN so I had to redo my paperwork and it ended up taking 1.5 hours to close on the car. When I was given my interest rate, I was never showed any other banks and was told that due to my situation that was the best rate that I could get. I signed the paperwork and we confirmed that I would pick the car up the next day so they could clean the car (it was a demo so someone was driving it regularly), fill it up, and do an oil change. After I left I called my friend who works in auto financing and she was shocked at the rate they gave me and that they didn't show me any other rates. I called another bank and will be refinancing at HALF the rate they gave me. I told them to reach out to me the next day once the car was ready as I needed to pick it up ASAP due to a family obligation. No call ever came. I had to reach out to them to be told it was ready. When I got there, it was anything but ready. The car was not filled up with gas. The only thing that was cleaned was the windows and outside. I'm still finding food and crumbs throughout the car. When I was being shown how to set it up Charlie opened the arm rest and pulled out trash from the previous driver and just quickly moved on. As I live out of state and had a family obligation I was running short to, I left. I had to fill the car up. I now have to pay to get it detailed inside and out. After spending what I spent on this car, you'd think they'd take the time to ensure the handoff process was as professional as possible. Instead, I got a process where I should feel lucky that I got the car since "there's not a lot of inventory". I won't go back to Al Serra for any of my future purchases. I'd think twice before using them as your next car purchase. Needless to say, I'm looking forward to the survey Chevy sends out to provide my feedback.

I would not recommend this dealership under any circumstances. Even if this were my only option, I…read morewould choose to go elsewhere. I brought my vehicle in for routine service and was told my tires were wearing unevenly at only 30,000 miles. Instead of providing a clear explanation or identifying the root cause (such as alignment or missed rotations), I was simply told they chose not to rotate them without any real reasoning or solution. That kind of response is concerning. I rely on a dealership to properly maintain my vehicle and communicate issues transparently. This experience felt dismissive and unprofessional, and it raises questions about how thoroughly vehicles are being serviced. Overall, the service felt careless and, frankly, a bit shady. I expected a higher level of accountability and expertise. I will not be returning.

Jimmy was my sales guy and was super understanding and let me test drive what I needed to make my…read moredecision on my purchase. Brecken was super understanding about my situation and treated me very nice. Zach in finance also answered all my questions about leasing and explained to me any questions I had about my purchase!

Scammers always have them put in writing your charge for service before you leave your car for…read moreservice. They will do the paper work after you drop off your car and you have just signed for service they will quote you one price and if they don't get the job you will have a whole new bill and they will say that is what you signed for when the sheet is blank for charges before they test your car.

Bought a brand new 2024 Jeep Wrangler Sahara from Garber Bay Road in May of this year. Having…read moreissues with water intrusion going through the car wash. After three appointments and going through three car washes with the service manager, I was informed that "all Jeeps leak and to avoid "high pressure" car washes". I was informed there is nothing they can do about it. I get sprayed in the face and the back of my pant leg gets soaked. This is not normal! Beware buying a new Jeep Wrangler. Still trying to get this issue resolved.

Bought three Jeeps from Garber Bay Road and this last experience was the worst. I will never buy…read moreanother vehicle from Garber Bay Road again!

We purchased a 2022 Jeep Wrangler Sahara brand new from a different Dealership. We were told we…read morewould receive 3 free oil changes and tire rotations as part of our contract. Each time we went in for said service, we had to pay a portion. We were told it was because we didn't buy it at Garber. It doesn't say that in our contract that it has to be at the Dealership we purchased the vehicle. This IMO is very poor customer service. Very disappointed in this Dealership.

I'd like to bring everyone's attention to a car dealership in Saginaw Michigan by the name of…read moreAmerican Auto Group. My grandmother Bobbie Hardy which most of Saginaw knows who she is, went to this place in search of a decent car. She looked at a 2007 Ford SUV, and decided she wanted to purchase the vehicle. Now this is where it gets scandalous in my opinion, the car salesman of the place told her $3,000 and a trade in for her 1999 Malibu. The SUV had over 300,000 miles on it as well as a couple of rust spots right. They were also gonna let her drive off the lot with the car without a License Plate because they were gonna switch everything over to this SUV through the Secretary of State. My grandmother put her "TRUST" in these people to do her right, so without signing any paperwork she gave these people the money because it was the end of the day and they couldn't make a transaction with the Secretary of State. My grandmother came back the next day to do business, next thing you know, American Auto Group tells her that they couldn't switch the plates over, so my grandmother changed her mind about purchasing the SUV, when she realized that it might be a mistake purchasing the vehicle she asked for her money back, and the people told her they weren't gonna do that and the money was non-refundable which they failed to tell her that before she gave them her money. American Auto Group forced this SUV on my grandmother, which I'll remind everyone that my grandmother is 88 years of age, my mother who was also with her, is 61 years of age. American Auto Group got over on two senior citizens and forced a car on her that was not worth its value in my opinion, on a 88 year old woman. Anyone, looking to purchase from this place, if I were you I wouldn't do business with them or you could be next in a rip off. "Please Share This With Others From Our City". I don't want this to happen to anyone else.