I owe my sanity to Gateway. They have been excellent. They go above and beyond for their customers…read moreand I think that kind of customer service and interaction is few and far in between these days. I have had so much going on in my usually boring life and don't know if I could of held it together without the great people at gateway. They helped me each step of the way so far and I just can't thank them enough for their great customer service during a hectic and crucial time in my life. They are hands down the best!

Do not finance a car here you will regret it! Sold me two raggedy cars the first one the tires and…read morerims were bent I had to replace all the tires and rims on there found out it had been in an accident!!!! Which really infuriated me Fuel pump went out the first week! Because of them selling me a raggedy car I had to get a whole new loan I have been with them for total of six years because of their BS cars their unprofessionalism they're not caring about what kind of cars they they put you in basically junk cars And the dealerships they. deal with Right Way Auto is trash they tried to put me in a 2013 Acadia then put me in a 2014 Acadia that had all kinds of issues with it that also had been in a accident I will never ever ever ever deal with gateway ever again!!! rude reps, they'll call your job harass you call you for $10 repeatedly just terrible. Do not finance with them you will regret it. I am so glad I'm done with them. Thank you, God.!

Excellent place to buy a car! Salespeople are super nice, and they work with you on getting the…read morevehicle you choose. They even try their best to get you in the car and take it home as soon as they can!

I should have read the reviews before I bought anything here!!! No wonder the reviews are hidden…read moreand hard to find. We found out Thursday night that my daughter was possibly going through liver failure at the age of 1! I called and asked for a 1 day extension due to this hardship and since all my payments are on time or early! I got no help and was told that I had to call in before the day of due (even tho I have proof that this all happened the night before.) I was informed that my car would be repo if I missed the payment by even 1 day and that there was nothing they can do. I ended up having to borrow the money from a stranger because I wouldn't be able to take my daughter to her appointments for treatment if it was repoed!!! Again I never missed a payment and have even been paying a day or two early. This doesn't even mention all the replacement parts I had to cover myself because when I took the car in under their fake warranty the bs shop put anaerobic gasket maker on my gas cap to stop the air leak (which caused me to have to drop the tank and drain it due to potential contaminants in the gas) and it wasn't even the issue I brought it in for. I brought it in for a slipping transmission which I ended up having to get rebuilt elsewhere at my own expense. (I would never go Thur this company for car again. They don't care if your have hardships. They only care about their payment. The car I got Thur them turned into a money pit. As soon as I get one thing fixed something else go wrong with. I'm not even sure the car is safe to drive. It's turning out to not be a reliable car. When I told them about all the problems I'm having with the car they didn't offer to get me into something more reliable vehicle. Just give us our money.) Definitely agree with this review! It seems I'm not the only one with the same issues here!

They don't care about the customer after the sale. Terrible service and shady sales practices.read more

I purchased a vehicle from them. It is a used car, I get it. However, when you take it in for…read morerepairs that are covered under warranty only to get the car back and one of the repairs is a faulty part that went out the night we got it back, it leaves much to be desired. Today the second part they replaced at the same time failed. It has only been about two weeks, maybe three at the most. So, I called to be told it will be a week before they can fix it. So I am speaking to a guy there, not going to name him, and he is questioning me on how I knew the power steering went out. I am a female, not stupid. I can't turn the car, that's how I know. The other part was the starter, well guess what! The car is doing the exact same thing. No noise, nothing. This person said to drop it off. How am I getting home? Uber he says. I said Uber is 30.00, are you paying for it? No was the answer. I was told they get the parts from China as if that is helpful. If the car wasn't under warranty I would never go back there. Rating of triple zero for how I have been treated.

In June 2020 I purchased a used Jeep Cherokee from Owasso Ford. I noticed the Jeep for sale on…read moretheir website for a good price, a really good price! I test drove the Jeep, immediately put in a down payment and went to pick up the car the next day. It turned it they had priced the Jeep about $2,000-$3,000 below market value (I'd been looking for a month at Jeep's so I knew that was true), but Signature Ford still honored the price and 6 months later I am still driving the Jeep that has given me no problems! I would recommend Signature Ford and Randy Bailey (sales) and Cheryl Root (finance) to anybody.

Just picked up our new Fusion. As unusual (about our 10+ vehicle here), I could not have asked for…read morea better experience. Ron Rigdon and Rich Frieling really make a difference. It may be a bit of a drive from East Lansing, but well worth it.

I recently lost my husband in December to the nasty Covid virus and have been totally confused…read moreabout what to do about getting a car and help to understand just what I would be dealing with. I had went to several places before comming to Byriders, and they all seemed to just brush me off like they didn't have the time to help me out! I thought one more try and thats it, and believe me, I think God himself guided me there because I was truly blessed with one of the BEST SERVICE from Steve L. that I have had in years!! All my questions and concerns were answered without me even having to ask half of them before hand, and I walked out the door feeling not only satisfied but very happy! I would reccomend J.D.Byrider as well as Mr. Steve to all of my friends and family hands down!!!

This place has the best workers mary and Stephanie are awesome and very friendly. The service…read moredepartment took great care of my problems with the car. I highly recommend this place. I am glad they are fair with fixing problems and not over charging.

Not a good credit union at all! Funds were cleared yet Financial Plus has no info as to where those…read morefunds were deposited. All they could say was that funds will be returned possibly if there was a mixup. Spoke to a customer service rep and of course it's 25 minutes to closing and mysteriously the phone disconnected, no call back , NOTHING! DO YOURSELF A FAVOR---BANK SOMEWHERE ELSE!

From the owner: Financial Plus Credit Union in is Saginaw, MI is a local, financial alternative to banks.read more

If you have bad credit or no credit, they'll work with you to get you into a car. That being said,…read moreif you can avoid them do! They ask you to leave a good review, so I'd take the 4+ star rating with caution. The fact that they'll work with you if you have no credit or bad credit and the fact that they'll give you a warranty are just about the only good things I have to say. That being said it is only a partial warranty. You'll be paying just about as much a month if you got a new 2020+ car that you'll be paying here. We pay just under $600 a month for a 2015 and my mom has a car through Toyota and is paying about the same for a 2021. Which I honestly think is ridiculous, but I digress. If you miss one payment, they'll take the car. Most dealerships give you 2-3 payments, not here. You get a $100 tow credit every time you have to tow your car, however if you want that reimbursement, you'll have to wait at least 3 weeks. You have to pay a $100 deductible every time you use the warranty, so I hope that if your car breaks down like mine does that you have an extra $200+ laying around. The $100 deductible will be added to your next payment. Speaking of breaking down, I've officially had my car for a year and mine has broken down 5 sperate times within the last year! So even though I've had the car for a year I've spent less than 6 months behind the wheel of it. The car spent almost 3 months at a mechanic 8 hours away from where I live because in less than the 5 months at the time, I had owned it the engine blew up! Originally, they tried to say it was my fault! The check engine light would flicker every now and again, so I took it into one of their "approved mechanics" and he told me that there was water on my sparkplugs. If you don't know anything about cars like me that means, there's a crack in the engine block. Why the mechanic didn't tell me that is beyond me, and I have left a review for that mechanic as well because if he had told me "Hey this means there's a crack in your engine block," I would have gotten it fixed then and there. Then after getting the car back the very next day, it died again, and I had to replace the battery. Which not a super big deal but after sitting for 3 months waiting for the car to be fixed it made me very frustrated. The car ran great for a while after that, but the oil light flickers and no mechanic has had the chance to see it happen and for some reason won't listen to me about it. I think it's electrical. Then after only having the car back for a few months the starter went out. Thankfully that was under warranty, but I still had to come out of pocket for the tow and deductible. Then I had a seized caliper which is cover under the warranty, but the mechanic wouldn't do the caliper without doing the breaks and I didn't have the money to do it. So, the car sat for another month and a half while I tried to get over $500 to cover the cost of the tow, the deductible, and the cost to redo the breaks. I did that yesterday along with an oil change and guess what my car's check engine light is on AGAIN. So now I have to pay not an additional $100 on my next payment but an extra $200 because I have to take the car back to the mechanic again! I've never owned a used car that needed this much work and constantly broke down. We've talked to Clean Cars and Credit about putting us in a different car and they said no go. Once we can save up to buy or lease from a different company we will be. I don't care that we are leasing the vehicle once we have the money to get out of it. It'll be back to clean cars and credit. I'll tell everyone not to buy the car too. Don't let them scam you out of your money too.

I bought a car from them back in 2017! The McDonalds eating lady was not interested in listening to…read morethe problem of the car completely shutting off at 55 miles an hour! So we took it in and it came back and said nothing was wrong with it at all????? Basically this went on for a while and back and forth and I threw them the keys and said keep it! Do not I repeat do not buy anything from these people they are unprofessional and irresponsible! Their mechanics are back yard guys and not the ones you can count on!!!!!!!They repo more cars than they sell because the cars they sell are lemons and people can't buy another car and pay for a lemon at the same time!! It was cheaper to get out of the car they sell than keep it!!!

Buying a car from Subaru of Grand Blanc was the most painless experience I've had at any dealer…read moreI've ever been to. I actually don't live near Grand Blanc, but ended up heading out to this dealer because of how I was treated at another Subaru dealer in the Metro Detroit area. I was in the market to buy a Subaru WRX or STi and this dealer had one that exactly fit my needs on hand. I made an appointment to go see the car, and upon arriving, the salesperson (Megan) was very friendly and offered to let me test drive the car on my own, even though I actually asked her to tag along since I didn't know the Grand Blanc area. I really appreciated this professionalism and kindness after what I'd seen at the other dealer! The test drive went smoothly and Megan was helpful in pointing out the key features of the car. After the test drive was over, we went back into the dealership to discuss numbers. The no-haggle setup of the dealership makes it very easy to figure out the finances as the only variables left are your financing terms and trade in value. They appraised my car fairly quickly and gave a trade in value (which was not too far from blue book), so I agreed to continue. Because it was toward the end of the day, we ended up having to put in my credit application and wait until the next day to hear what kind of rates I could get. The next day I got the information from Megan, and I was surprised by the sky high rates they offered. Not wanting to lose this car, I chose to find private financing, and got a great rate as expected. Here's where my only complaint with the dealer arose, after I called back to say I'd found better financing, only then did my salesperson say they'd try to get Subaru to match that rate. I was taken aback by the fact that that was an option that wasn't considered to get me to buy the car initially. Of course, I declined and moved ahead with the purchase. I wanted to make the process as painless as possible, so I asked to have the paperwork and car ready for me when I arrived. I looked on the website and saw that the dealer had put a decal of theirs on the car, and asked to have that removed by the time I got there, and they had no problem executing that, which I really appreciated! When I arrived at the dealer, I was in and out with keys in hand in under 20 minutes! BY FAR the fastest process I've ever gone through for trading in and buying a new car. Highly recommend Subaru of Grand Blanc, (talk to Megan) and if you don't like the financing they offer, see if they can do better or find another financier, the dealer is great otherwise!

Service / attitude / empathy They use AI to respond to…read morecomplaints. So not personal. I guess they do not need the business. How arrogant.

Stopped here to get my oil changed and to have this noise checked out. My appointment was at 8 am…read more I arrived at 8:09 am. I didn't know where to go. I pulled into the bay and was greeted by a young man. I apologized for being late and he assured me it was ok. He looked up my appointment and then directed me to my maintenance manager. I spoke to him and he told me it shouldn't take longer than an hour and would let me know what they found with the noise. About 45 minutes later, he spoke to me and informed me they found nothing and that everything looked good. I agreed to have my wipers changed. And about another 10 minutes, I was paying and walking out. The service was quick. I felt informed, respected, and heard. I am grateful that I found this location. I will use them again.

Terrible experience. Took my 2018 ford explorer in for a recall replacement for rear suspension…read more Car was working perfectly fine. Got my car back and the horn doesn't work. Dillon who really didn't seem to want to look at the car on a Saturday said it would cost me $450 to repair something their team broke. Now I'm fighting to get them to do the right thing. Really wish I had never stopped at this dealership.