People talk a lot about giving 110%, which is really stupid. By definition, 100% is everything a…read moreperson or company has to give. Some have more than others. However, what you get compared to what you hope or expect can be way over or under. Expectations and hopes are limitless. In this case, the service was way more than I expected. In fact I can not imagine anything they could have done better. On top of all that, the price was less than a quote I got from my previous HVAC guy and Local HVAC was able to respond faster on a failed A/C system in 90 degree weather.

Matt and his team were great from start to finish. Courteous and prompt. Absolutely recommend them!read more

Dan McIver was responsible for getting our heat and hot water back on. Plumbers had misdiagnosed…read morethe problem over the Columbus Day weekend. Dan came by, understood what needed to be repaired snd got us up and running again.

Excellent initial interaction. The project completed quickly at the best possible price. It would…read morehave worked well, except the wiring got swapped by the electrician person. Finally had it addressed after pictures, temp gun, and patience. Would have given a 5-star otherwise. Overall, I am happy with the mini-split system.

We lost our heat and started calling around. No one could help us. Harwich Port heating called us…read moreback, sent someone over with a few hour and were able to troubleshoot and fix on the spot. They were professional, knowledgeable and courteous. The bill was what I expected. They were wonderful!

Absolutely outrageous pricing. Harwich Port Heating & Cooling quoted more than $23,000 for a…read moreGenerac installation for an 85-year-old man with dementia. In my opinion, the price was excessive and the situation felt deeply exploitative. Elderly and vulnerable customers deserve extra care and transparency, not a massive quote they may not fully understand. Anyone considering this company should get multiple competing estimates before signing anything.

Excellent Service!…read more Eric and team are always responsive! We are fortunate to have found them!

Easy to work with. Fair. Good guys on his crew. Go to guy for anything heating and cooling.read more

I was completely wrong....Dave was awaiting for a part....he responded the next day once the part…read morewas received. He's the best....a true pro.********

Dave has been servicing our heating system for the last 5 years or so. He is very responsive,…read morehonest, and thorough. One winter our furnace broke down during a colder snap. Dave was away on vacation. He had to come back to Eastham for a child's event and made time to come by and fix the issue. Another example is we mistakenly purchased biofuel from an unreputable dealer. Dave went above and beyond to find the cause of failure including returning parts under warranty and not charging us per visit. I recommend him 100%.

We are putting on an addition, and decided to replace the old gas furnace…read more I had three quotes. Jason came out and had the best solution, and price. In two long days they replaced, refitted and air conditioned my summer home. Every person that came was terrific! They did an excellent job! Highly recommend them!

I received a very pleasant call yesterday regarding my last service visit. I had a follow up visit…read moretoday and the entire system was rechecked. Riley did a great job! I now have the assurance that the system is ready for whatever weather comes our way. Thank you South Shore Plumbing and Heating.

These folks were very responsive to my request for replacing my entire hivac system,…read moreThey did quick efficient work and cleaned up well after finishing the installation. Competitively priced. I would recommend and use them again myself,

Emergency service call made for burst pipe . Technician on call was Bryan and he was here within 14…read moreminutes from my phone call. Thanks to a wonderful company.

I originally thought very highly of EF Winslow in Yarmouth…read more They had installed a new toilet earlier this year and all went great. I then bought a dishwasher and needed it installed. I was told an hourly rate over the phone which I was ok with. The tech was fine and did his job but the install took less than 1 hour tops. No bill was sent to me and the only way I knew of the overcharge was when my cc was charged 2.5 months later. I was told of the charges butno paper sent and had to ask for a delayed bill via email? Turns out, I was charged 2x the amount of labor time by ef winslow. I believe the tech sat out front in my complex and and charged me for 1 hour of labor- 139 per 1/2 hour so an extra $278 of erroneous labor. I spoke to Arnold and although I thought he was helpful he would only issue a store credit for 1 1/2 time slot and I was told they don't issue store credits back to customers on ccs. Only store credits for future work scheduled so you don't get your $ back. This means that in order to get my $ back I will need to work with these folks again....not appropriate. If you have a credit card machine and you charge people you can credit them. Im.not recommending EF Winslow due to their poor billing practices, lack of staying on budget and then not correctly rectifying the billing issue. They probably have lost a client they had after their first work with me. Don't do any work without them providing a written estimate or buyer be aware they will overcharge you.

Wish there was a "zero stars" option…read more Terrible customer service. Rude & abusive staff from technicians to head of finance. I just got off the phone w/ that guy. They sent me a bill "120 days past due" for a preventative maintence contract I never established. His explanation was that the contract is w/ the address... not the owner...? How does an address start a contract.. & how, then, was the bill/acct in my name, if the contract was with the previous owner? He spoke over me the entire conversation. Could not get one full sentence out... then had the audacity, after I finally got a few words out to say ".. well, if you had just said that in the beginning..." Very rude, ignorant man. Previous incidents had left me frustrated, but I was a renter at the time & had no control over the choice of service provider. One tech showed up 2 hours AFTER the four hour window I had been given for the appt & then became verbally abusive with me bc I said it was too late & I was on my way out the door. I called the office & didn't even lodge any kind of complaint, just asked that that particular tech not be assigned to my address again. The woman said she would make a note on the acct. He was sent again, the following week. Laughed at me, when I expressed surprise he was there. When I called the office, the woman denied that anyone there would agree to such a note & didn't care about the poor treatment. Simply said techs are assigned according to the job & availability, period. Another tech appeared to have a psychotic break in my basement during a simple preventative maintence call (ordered by the previous owner). He was down there banging & clanging things, LOUDLY swearing & yelling at himself & the heating unit. I had told him on the way in that there was a 3rd shift worker sleeping in the house & asked him, to the best of his ability, to keep noise to a minimum. It sounded like he was fighting w/ someone & throwing things. I went down to inquire & he was spiraling out, literally tantruming. Said he broke a part & he'd have to come back. When he did, the same behavior continued. I was so concerned, I haven't allowed anyone from their company in my home since... & certainly never will again. When I've shared this w/ other community members, they say things like, "Yeah, they've really gone down hill." I've had dealings w/ them for over 15 years. I've never seen anything BUT poor service & performance... & deplorable customer relations across the board.

Owner provided me a 3/4" plug and offered advise on my existing HVAC system on off hours. Very…read morehelpful and courteous.

From the owner: This family owned and operated business comes with 32 years experience in all facets of plumbing…read moreand heating. Founded in 2019, Harbor Master Plumbing & Heating has become well established in providing quality craftsmanship serving the Cape & Islands. Always making sure the customer is well informed and educated on what is being done in their home. We work to create long lasting relationships with our customers so that they are not just another number. We are your plumbing haven.