While fixing a car is never a fun process, this Butitta location does the best job at making it as painless as possible. The manager, Bill, is amazing, and so is Brent. Those two run a tight ship while also being very friendly and personable. A lot of people can fix a car but they're some of the only people I actually trust to do an excellent job. They walk me through whatever is wrong, give me options and help me make the wisest decision. They are very quick on routine maintenance like oil changes, and give me a good idea on how long to expect when they're fixing more serious issues. They also offer free soda and water in the waiting room. My wife and I have been going to them for 5 years or so now, and I don't see that changing anytime soon. We highly recommend this location. read more

During a pandemic we walk in and the man at the desk has no mask on! Not even around chin...literally NO MASK! We watched another couple walk in and walk out because of it! Thank you Butitta for NOT caring about the health of your customers! Unbelievable! Lost our business forever! read more

I purchased a battery for my car at NAPA auto parts. They suggested Butitta for the installation. Although they couldn't get me in that afternoon, I was scheduled for 1:00 the next work day. I arrived early and they started working on my car right away. 20 minutes later I was on my way. read more

I seriously wouldn't trust anyone else with my car. The staff has a high level of integrity and always does whatever possible to make sure my vehicle is up to par and ready to go. Not only that, but they make you feel like an old family friend -- now that is customer service. Big thanks to Bill and his team for all they do! read more

Had an earlier post about wheel damage, the manager got in touch with me and the situation was quickly resolved too my complete satisfaction this is a stand up company and I would do business with them again and I would recommend them for sure. I thank the management and staff for great customer service. read more

My car didn't start one single-digit bitter cold day, about 1pm, at Cherryvale Mall. The battery worked, and the starter was turning over and over and over, but the car would not start. Three hours later the car did start, no problem. I took the car to Butitta on Mill Rd to see if they could diagnose it. Was it a fuel line issue? Solenoid? Butitta decided it was a weak car battery and proposed to replace the battery. I knew I had bought the battery recently, so I contacted Farm and Fleet, who said the battery was purchased just one year earlier and had a valid warranty. So I told Butitta that I didn't want the new battery. The guy at the desk proceeded to tell me that their battery testing machine was one of the best and that it rated my car battery at 89% of its cold crank rating. That was their justification for recommending replacement of the battery. Since the battery had a warranty, I took it in to Farm and Fleet on Riverside Blvd to exchange it for a new battery. Farm & Fleet tested the battery. They said it was cold cranking at 100% of the cold crank rating and that there was no need to replace it. So I took the battery to Sam's Club on E State. They tested the battery on two different machines. Both machines rated the battery as cold cranking above 100% of the cold crank rating. My car is an 18 year-old Mazda Protege with rust. Clearly I am not someone who can throw away well over $100 to replace a car battery that is still in perfectly good shape. I am looking for a new car repair shop where they take my budget seriously and don't try to sell me things I don't need. read more

Augm 28 2017, I Went to a Butitta Auto Center in Rockford with weak spongy brakes for simple work, When they were done, I was told my brakes were better. But when I drove the car home, my brake pedal that went to the floor and I found I now had a leaking brake system. My car was not safe to drive after being serviced at a Butitta Auto. . After letters, photos and phone calls, the Corp office agreed to refund my money. I would not recommend them, nor will I ever use there services (at any location) again. read more

Always fair, knowledgeable and helpful. I walk away very happy with their service and remain a repeat customer because of their manager.

The manager was short and curt and became rude once i started asking questions (since im a backyard mechanic and not a yuppie) . Very suspicious behavior. And this was just for a tire alignment and an OBD scan. I would not recommend getting work done here. read more

Took my truck there because the front end was making noise. Was told my front differential was bad and needed to be replaced. I replaced the front end at a total of $3000. Picked up the truck and my first attempt at four-wheel-drive resulted in the same issues I had before. Took the truck back to them now they say I have a bad wheel bearing. Spoke with Bill, he told me that it was not discovered on the first repair and that I need to pay 700 more dollars to get this fixed. I asked why it was not discovered before he said everything was fine when he drove the truck but yet I had the same issue when I drove the truck. Told me he would not discuss this with me and that if I want to take my truck somewhere else I could do so. I have never been treated this poorly in my entire life. He told me I could take my truck somewhere else if I did not like it and hung up the phone on me. Do not take your vehicle here this is been the worst experience of my entire life. Call customer service and no one cared about my issue. Stay away from here. Would give them zero stars if I could. read more

Long story short. My car was overheating. They fixed it and gave it back. I kept overheating. The 3rd time in, they said it was the head gasket and there is nothing more they could do. After I spent 2300$ with them. So I sunk 2300 into a car that I can't even drive or repair. So I came in with a bad water pump, and left with a heap of scrap. 2300 into a car whose blue book value is like 4000... read more

Don't go there....Bill(mgr) is a liar....needed new wheel studs on truck.. he said they fixed them and rotated tires. $200.00 for wheel studs and rotation. Checked with company we bought tires from.. they didn't rotate tires and didn't replace wheel studs. We had to go to another shop...they replaced all wheel studs for $50.00bucks... I would say if you want to donate money go here for crappy service... read more

These guys are EXPENSIVE! I had a vehicle in for minor work and ended up costing about $700, then a day later I had problems which they claimed were unrelated and estimated another $2000, plus extras. Since the first estimate of $200 to $300 hit $700, I thought I'd get a second opinion. I found another shop that did confirm that the problem was related to the first repair and they completed the entire job for almost half the estimated price of BB! Go here if you want the most expensive radiator flush and thermostat installation in town!!! I guess with these high prices, they can afford to keep building shops all over the area. It's not because they are affordable. read more

I was very disappointed they told my mother that's 89 her repair would be 4500 dollars then they lowered it to 3100 every other place was 1700 to 2100! Quite a difference. Needless to say I would not recommend. read more

Excellent customer service! Broke down with fuel pump issues in a BMW mid week around 3pm. The guys at the Mill road location had us up and going the next morning by 1000. Thanks to Bill and Ben!!! read more

Twice this shop has failed me. They cannot diagnose even the simplest of ac/heater problems and butchered my tie rod ends while performing a simple front end alignment. I wouldn't let these morons near my car again, if even to put air in the tires. Run as fast as you can from this shop! If you dropped off your car, go pick it up and get it out of there fast!!! read more

HORRIBLE! When they had our vehicle, they clipped something they were not supposed to on accident and WIRE TIED it back together!! I'm driving down the interstate and the wire tie comes loose and sticks in my accelerator. I am braking against this and it is not working!!! God was on our side and I was able to exit the highway and get it down to about 7mph. I, along with my 3 kids and friends, could have died. My husband was livid!! He went to the Loves Park store and they just said they were sorry and that the person who worked on our van was no longer there. That was it. We really should have sued them!! I would never go back and would encourage others to go elsewhere. read more

I went here for a couple minor things a little over a week ago. Oil change, etc. The next day, my car started making a funny noise. I took it back and they insisted it was one thing, took it in, looked at it and the said it was something else...but sounded kind of clueless. I had initially asked if it was maybe something they dinged of mesed with while doing work previously. He insisted they didn't go anywhere near it and was very defensive and kind of rude about it. Wanted to charge me $150 for a tear down to even diagnose the problem and the MINIMUM of $700 to fix the problem. I took it somewhere else. turned out it was not what they thought, but something minor and ended up getting my car fixed for $10. Wow, what a difference. I would say do not go here ESPECIALLY if you are a girl. Really think they try to scam on women who may not know much about cars. read more