Very professional and they did a great job ! The whole team experience was seamless, and I would…read moredo it again

Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

I go to Sam's quite often and love how clean my car is afterwards and I've always been comfortable…read morepulling over drying it off, vacuuming out and making it look great! The price isn't bad for how good it looks I'm soon to get on a car wash plan, I love it!

I've been to Sam's quite a few times and surprisingly have never reviewed this place! I came back…read moretoday to surprise my husband with a clean car. The staff are always wonderful, friendly, and helpful. I always feel welcome here. The car wash itself is subpar, often times, I find myself wiping some areas down after the wash. I see other people do this as well. I do love the self-vacuum parking spots. They're large and allow you to have your doors open without worrying about other cars banging into you. The car mat wash area is nice, too. They recently added a tub to scrub your mats yourself which is really convenient, especially because one machine is not enough for all of the customers to share. One of the nicest things about coming here is that you're not given a time limit when cleaning the inside of your car. I'm mindful of how busy it can be but if it's slow, I do like to take my time and really clean the car to the best of my ability. I wish the vacuums were more powerful and had different attachments but overall, I can get a decent clean in between professional detailings. For $25 with a complimentary wash, I feel like I get a good deal out of it. Most importantly, my husband was thrilled that the car was clean and was really impressed with the interior and exterior.

Service was great from the man who sold me the wash choice to the person who told me my car was…read moreready I'll definitely be back

Poor quality work for nearly $50. Back seat and cargo area was not vacuumed as was requested. We…read morevacuumed it out with our shop vac at home in under 10 min and it looked perfect after that. We posted a negative review on Google and were called names. They seem to like to point out that they are the "only full service car wash" in Wake Forest. Seems like the marketing message is "we're all you've got so suck it up". We're new to the area and we're looking for a good car wash. This will not be it.

After the other local car wash decided to shutter its windows and doors very suddenly without…read moretelling anyone (but wanting to continue to charge my card and forcing me to cancel via phone), I decided to give Autobell a try. Compared to what I was used to, this place is top notch. The quality of the automatic wash is very good, and their system does a much better job at not clobbering my side mirrors. The young guys working there have been great and have delivered excellent customer service that I'm just not really used to receiving these days. From a personal perspective, I am impressed with these guys and will continue with the monthly service, which is also a better value than the last place. Great job guys.

Would be 5 stars but the prices went up just months after opening, and the biggest complaint is the…read morehigh school boys that don't really seem to know how to wipe down a car or care. Lazy teenagers. The other men and especially the woman I've seen are Major hustlers and work their tails off. Great location, too..

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Nick and his team did an amazing job with my wife's 11 year old car. It looks almost as good as it…read moredid the day we brought it home. It needed more work than originally estimated, but the team stayed late on a Saturday to get it done. Worth every penny.

Not good. No soap connections. Check before you pay. No contact info to follow up. Maybe owner…read morewill see this.

The only one to be found around. It's Easter Sunday & needed to wash the truck! I like the…read moredo-it-yourself places way better than the others and this was the spot! I looked on yelp & there isn't another one within several miles that I know of. So I hope this place gets put on the map to help other cars in need of a good cleaning! It's not overall in the best condition and the trashes were pretty full but not a big deal. Looks like the water is pretty hard, I didn't have time to dry off the truck & now that it's pretty dry it's spotty.

I will never use Autobell on Capital Blvd. Their machines have damaged peoples cars and the workers…read morefrom my experience have been taught to lie. The minion that is called a manager said the car was damaged before entering the bay and this caused the bumper to tear. It appears from looking at their reviews this has happened multiple times and you have to take them to small claims court or have your insurance go after them to get your car fixed. I see why they are rated at best a 2.5. I feel it should be a 1. I will never go there again because you better believe they could care less. Make sure you get a police report before you leave if they damage your car. Sign of the times.

Kasey was thoughtfully informative friendly and professional. I felt very comfortable with Kasey…read more I'd love to have Kasey each visit.

Great employees, great wash, easy go through center, and price variety is good!…read moreMy suggestion is to have individual bay towel and accessories or a lot more mobile accessories units for customer convenience! I will return !

After putting 20,000 miles on my car in 8 months between driving two hours to my now former full…read moretime job as well as delivering groceries every day, my Crosstrek needed a good wash job. Sam's was a great place to go. The payment machine is easy to use, although you can pre-pay if you choose. Prices are reasonable, the free vacuums are always key, and they have the mat cleaning machine. My car came out looking clean and shiny.

I don't know wtf is wrong with this location but trying to charge $18 for a single car wash is…read moreinsanity and will be reported to Corporate. This location has went down this past year. Stop trying to hustle people!

Just had a car wash for $12. The entire back of the car was dry. Didn't even get wet - completely…read moreuntouched by the car wash. Sides/front got wet, but bottom 10% of car not wet either - still dirty. Vacuums were out of order as well.

I have 2 shedding dogs and after Jeremy finishes my car, you would never know. It looks brand new!read more

We used Jeremy for our two cars. Very punctual. He did a great job, attention to detail, while also…read moreeducating me on his various detailing options. We will definitely use them again. Recommend to anyone.