I would sincerely like to thank the staff of Busy bee Tools they are certainly very experienced and helpful in my tool selection if you have questions they have answers read more

this store is super intimadating, however...if you need anything wood tool related, this is the place to go, when i walked through this store, i saw alot of tools and supplies that i still don't know what they are used for to this day. all of the staff are amazing, and super knowledgeable. lots of parking very clean read more

Tragic company to deal with....placed an order, 5 days to process....then 2 weeks for shipping! Takes over 48 hours to respond to an email.

My credit card was charged, then my order was cancelled. I spoke to customer service twice. The first employee 'Victoria' swore (sh!?) under her breath, and seemed more concerned with abiding by rules than providing a service she was hired to perform. The second employee did not care to resolve the issue. I do not recommend buying from this company if you want customer service with good standards, and if you want to receive the product you paid for. read more

I needed a cordless chainsaw because my health issues make starting the gas saw impossible some days and my sole heat source is firewood. Due to Covid-19 I've been unable to go to a store to get one, so I began searching for stores that I could order from online and have shipped to me. Out of 8 businesses, Busy Bee had the best price and free shipping, as well as a good selection. Plus it's 100% Canadian, and I try to shop Canadian if at all possible. I ordered the saw June 5 and it arrived today, June 11. Very fast during this time, all online orders from other businesses have taken at least a month. The saw is perfect, the communication was clear, the price beat the rest. I will definitely do more business with them and recommend them to friends read more

This is more relevant for the head-office store in Concord. I broke a part in a magnifying lamp (one of their specialties - at great prices). A small but important part. I was astonished at how conscientiously Customer Service looked for the part for me and then charged me just a few dollars for it. A pleasant surprise. Very impressive service. I really love visiting the Busy Bee stores. Nice people. No connection to the business. read more

Been buying tools from the Barrie store for years . Never really liked the service but they had a decent collection . Today I went into the Barrie store with a broken router that I purchased 4 weeks ago . I let them know it quit and had my receipt with me . The 2 people behind the counter both looked over there coffee mugs in hand and said there is nothing they can do without the original box . Who keeps the box !!!!! I will never go back again . Awfull service and a staff that do not understand what customer service is all about . I ended up going to Home Depot and buying another router . My guess is Busy Bee Barrie will be gone in 2 - 3 years read more

Love this store, great prices on tools, fr which a hobby woodworker like myself is needed. Staff is friendly too, no pressure to buy anything. Btw they are now open until 7 pm on thurs/fri. read more