This is my first Yelp review ever - and I just had to express how unhappy I was with Bustles & Beaus.
Prior to selecting this shop, I looked at another review and saw that others weren't happy. Also, through word of mouth, I heard that they were expensive & not very good. But the shop is very close to my home & others in the bridal party were using them.
I took one adult dress and two flower girl dresses in. The adult dress just needed adjustment in the straps, and the girls' dresses needed to be taken in and one needed a hem. I also asked them to make a sash a permanent part of the dress by tacking the sashes in and making a bow that snapped on. As is their policy, I paid $130 in full for the services that I asked for at the time of the fitting.
When I picked up the dresses the sashes were still unattached. When I called and asked why, they said that they decided not to. They never called me to discuss. I mentioned that I paid in full, and they said that I hadn't paid for that service.
If it's their policy to have customers pay in full, then why didn't they charge for all the services??? Basically, I feel as thought they charged for a service, didn't perform the service, and are not issuing a refund for the service. Had they just called me, I would have picked up the dresses and brought them elsewhere.
Do yourself a favor - do not use Bustles and Beaus.
As an aside - they are also altering the bride's dress for this same wedding. The wedding is 48 hours away and her dress does not fit yet.
Save yourself the stress and find a better seamstress. read more