As they say: Buyer Beware. And after seeing ALL 1 Star, negative reviews it is safe to say this business is NOT good. No need to attempt to "help" a "small business owner". The true owner (who you never see in the store) is a young lady who has and had HUGE financial backing from a family "Elder". In the words, the business is a farce. The owner does NOT CARE if you go there or if you do not. This is a fact, do your research. Open public records show a 47 year old purchased FOUR (4) Multi family homes on Whitney Ave/ Mount Carmel section 20+ YEARS AGO. I say, you go ahead and try doing that at 27. All while you purchase your 5th (FIFTH) home that you live in. It will not happen- not with THIS TYPE of business OR this type of unprofessionalism. Knowledge is Power. And I just provided you with the tip of the iceberg as far as knowledge of this business is concerned. I lead you to water, you can decide to drink or not. read more

This is my first Yelp review ever - and I just had to express how unhappy I was with Bustles & Beaus. Prior to selecting this shop, I looked at another review and saw that others weren't happy. Also, through word of mouth, I heard that they were expensive & not very good. But the shop is very close to my home & others in the bridal party were using them. I took one adult dress and two flower girl dresses in. The adult dress just needed adjustment in the straps, and the girls' dresses needed to be taken in and one needed a hem. I also asked them to make a sash a permanent part of the dress by tacking the sashes in and making a bow that snapped on. As is their policy, I paid $130 in full for the services that I asked for at the time of the fitting. When I picked up the dresses the sashes were still unattached. When I called and asked why, they said that they decided not to. They never called me to discuss. I mentioned that I paid in full, and they said that I hadn't paid for that service. If it's their policy to have customers pay in full, then why didn't they charge for all the services??? Basically, I feel as thought they charged for a service, didn't perform the service, and are not issuing a refund for the service. Had they just called me, I would have picked up the dresses and brought them elsewhere. Do yourself a favor - do not use Bustles and Beaus. As an aside - they are also altering the bride's dress for this same wedding. The wedding is 48 hours away and her dress does not fit yet. Save yourself the stress and find a better seamstress. read more

This is my first yelp review as well and I am extremely frustrated with them. I had come here before over the summer to get something fixed and I had multiple problems with the owner and daughter setting up pick up dates and pick up times because I had come back to her three times and they hadn't even begun my order. Over the summer they had told me that there is a delay because there was health problems going on in the family so I gave them the benefit of the doubt . But now this time around it is almost a year later and they are down to being open only three days a week because of continued health problems (as it says on their FB and answering service) therefore it was very hard to schedule a pick up date for those of us who work five days a week. I'm sitting here on Monday it is 1050 am in the morning on a day I took off from work and they are supposed to be open at 10am!! I'm banging on the door, they are closed, they don't look like they're open and no one's answering the phone. Extremely unhappy !! Definitely won't make this mistake twice. Trying to help a small business during hard times but come on, you are so only open on select few days and I even set up this pick up time with you!! read more

Bustles & Beaus - Their door says "open at 10am" here it is Monday and ive been waiting 45 minutes. - Sewing & Alterations Near Me - Hamden, Connecticut

On the two occasions I've brought pieces to them, I had to return once again because the work was unfinished. No apologies. Most recently, despite a posted closing time of 5pm, the door was locked at 4:50 on two occasions. When I noted this to the owner, again, she had no apologies, denied the truth, and became rude. I paid for the work, and she slammed the door. Unfortunately, my story is not the only one of this kind concerning this shop. I strongly suggest looking elsewhere. read more

I was very disappointed with the service from this establishment. I brought them a gown for alterations, to remove the train and hem, and to repair bead work. When I returned for a second fitting for the hem they hadn't started the bead work. When I returned the following week to pick up the gown they told me they couldn't fix the beads. Why they didn't tell me sooner, I don't know. I had 2 weeks and 3 days til my daughter's wedding and had to rush the gown to another local tailor for them to fix it. They pointed out that Bustles and Beaus had done poor work on the hem, but I told them to just focus on the beads. When I picked up the gown the day before my daughter's wedding I saw that Bustles and Beaus had not only done a poor job on my hem, they never removed the train! When I called them to tell them about it and ask if I had been overcharged for the hem they didn't even have the decency to apologize for their error! read more