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Business Payment Services

5.0 (1 review)
Open Open 24 hours

Services - Business Payment Services

Personal banking

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4 years ago

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OnPoint Community Credit Union

OnPoint Community Credit Union

(9 reviews)

I am a long time Onpoint customer and am generally satisfied customer. However I have had…read moredifficulties only at the Happy Valley branch. Today I needed to get information to complete a retirement document for my girlfriend. I needed to verify which number on a check was the routing number and which one was the account number. The worker i approached was rude and said if I wasn't on her account she couldn't help me. Excuse me this is general information. She could have showed me with my account. She just decided and made no effort to understand my need. I went a head and googled it. Easy Peasy. I am use to getting help from Sandy or Milwaukie. Understand I needed general information. I already had a check and was holding onto a number of documents. I was clearly upset. If an employee has made somebody frustrated they could check with another employee or figure out a work around. I won't go back into Happy Valley branch of Onpoint. Two other experiences with rude staff.

I am extremely disappointed with their service. I've been a loyal customer for years, holding three…read morecar loans, a mortgage, and severale savings accounts with them. Recently, after paying off my car loan, was told by the rep on phone they have mailed my tittle. I reached out multiple times and even visited the Happy Valley branch, where I was assured the title was mailed on July 30, 2024. It has been over five weeks, and I still have not received it. It's frustrating that while they charge interest promptly, they fail to deliver on their promises. Sending such an important document like a car title through an unsecured mail method is unacceptable. How much did it cost to mail it? A mere 50 cents for a stamp? It feels like once we pay off the loan, they no longer care about our paperwork. Given that I still have a mortgage with their bank, I am very concerned about how they handle the title for my house when the time comes. Well... i never received my car tittle. Then I've been told I have to visit the bank again to get a lien waiver and then go to the DMV, at my own expense, to retrieve a title that was lost due to their carelessness. Updated, it costs $99 to get a new tittle. I submitted a message asked for solution, no such an apology, the rep said lien waiver is same as tittle. Do you see people drive with lien waiver, do you pay for my time do go get a new tittle, do u pay me fee. They to.d me they have two options mail or client can pick up tittle at branch. Why didn't your people freaking tell me that options when we paid off? The rep asked me what they could do for me? You could do a damn thing... such a terrible service. Its their horrible process.

Business Payment Services - banks - Updated May 2026

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