I was helped out today (9.28.22) by Chaya, a very patient member of this banking team. She was very…read morewell acquainted with everything that I needed to get done. Such a terrific asset to this banking establishment.

If there is a Zero i would. I have been a Chase client for decades...it was still Washington Mutual…read morebefore. I dont need much from this bank. No interest on my checking but im still a client. All i requested was a newer dollar bills for my trip abroad ( fyi abroad has higher dollar currency if newer, no tear , no marks) . The teller told. E if i could wait for the Senior teller? Or cashier? Or manager? -not sure about the designation. The teller told me he has more access to it. I waited for 5 mins ,he was with a client. Then he attended to me like annoyed and he did not even try to see if he has newer bills. Like i waited for 5 mins and this guy would just tell me - no new bills , without even looking in the vault or his teller counter. He is A male -asian, did not get his name. In contrast to Chase in 82nd Fredmeyer. The lady Manager/ Cashier was so attentive the moment i walked in. Asked me what i need. Told me to fill up deposit slip and she will find me newer bills at her vault. Like Wow! Awesome customer service 82nd Chase.

Been with OnPoint for nearly 15 years and never once had an issue. Someone skimmed my debit card…read moreinformation and drained my account, it was difficult to get OnPoint to review the fraud case in any detail. Their initial review was very basic and they denied me without gathering any information. I had to follow up with OnPoint numerous times for them to re-review the case, all the while they just tell me to keep waiting. I had to send them notes to check cameras at ATMs and provide them documentation they should have gathered if there was any research done. Didn't seem to have interest in making a difficult time any easier. Be weary of their fraud department and don't take their word for anything, do your research if you have been defrauded as the internet provides much more info then OnPoint's fraud dept.

Walked in to on point like I always do but today I was greeted by arguably the most beautiful girl…read moreI've ever met. She was kind and helped me with everything I needed! Keep up the good work Darya:)

There is never a person to answer your phone. When you go inside the branch, there is always a…read morelong wait. Very few staff.

Great local friendly service oriented branch of the bank…read more Have always received good service. Prompt handling banking needs. Drive up window tellers friendly & efficient handling banking needs Highly recommend

what's it like to be the scummiest loan agency there is? only agency I have ran into that forces…read moresomeone to pay but in my case I had forgotten my account number. guess what low and behold I am late on a car payment I have to pay but in order to pay I need my account number but in order to get my account number I need to pay my balance off first. like make it make sense? even with all my personal information given even social security they still would not give me my account number. legal reasons for this idc i gave all my personal information the same information I had already given to them many times. horrible service and the repo policy they have is dog water horrible. prepare to stay in debt if you choose to pull a loan with these guys.

These guys are truly amazing, friendly, helpful and professional. I owe them so much for helping me…read moreget to where I am financially, and I could not have done it without them. I have had other credit unions and also big chain banks and they never did anything to help me in the ways Embold has over the many years. If you are looking for a forever banking/finance solution, this is where you want to be. They are all friendly, and I owe so much to these people. Thank you sincerely Embold and staff!

The bank was close at 5pm. I got the there at 4:50'today and try to do the last min deposit. They…read moresaw me and didn't even open the door. What a good service they have for the customer

Customer service is always polite and helpful. I've been baking at Bank Of America for over 45…read moreyears. I have never had a bad experience with them.

I signed up for Unitus years ago after being treated wonderfully when I wasn't even a member. Fast…read moreforward to today and we closed on our first home. I had always heard about the painful process of home buying and the terrible mortgage brokers and what not. Well, Michelle Hollenbeck made our first go at it extremely easy. She was quick to answer questions, even outside normally business hours. She was professional, she communicated with me during the process and made everything super easy. She really made me feel like she had our best interest in mind during every step of the process. This was totally not the experience I was expecting but I'm so glad I went with Unitus! Once again Michelle, thank you!

I dont understand why my original review was removed but i wanted to wrote a review for Heloc…read moreapplication in this location. Moderator said i couldn't review twice now I repost my review again only for this location. They really wasting my time. The underwriters process is so slow and seems that no one working on the loan, keep calling then for update finally the assistant manager call back with some silly regulatory that no one heard, that the rental income have to be divided by half because your husband is in the tax return!! What a stupid rules that no lender ever have. Wasting my time and really not upto date with the technical loan rules. Dont go to them for loans.

I recommend Embold, formerly Clackamas Federal Credit Union, for their knowledgeable, friendly, and…read morerespectful staff. I have a whole list of financial goals to complete in my future, and based on my experience as well as their current and past promos, I plan to always look to Embold while shopping for the best rates and products to fit my needs.

Embold was absolutely amazing to work with. From the mobile outreach branch at the farmer's market…read moreto the on site staff and the underwriters, they were friendly, informative, empathetic and professional. What a wonderful resource for the communities they serve.

In late 2025 I moved from SE Portland to Canby, and I was really sad to lose the close access to my…read moreRivermark branch on Belmont, as I had long considered them a standout in the banking world. Probably an anomaly. But nope! I found the Happy Valley branch ( much closer to my new home) to be every bit as friendly, helpful, bend-over-backwards as the Belmont one. ​This must be a Rivermark trait, to hire people who smile and are competent and efficient. I initially opened accounts at a Canby-based credit union, but they treated me as an annoyance and no one ever smiled. If all you ever need is a kiosk and can do all your banking online, this probably isn't a big deal, but if you need to conduct business that involves face-to-face transactions such as power of attorney or notarization of documents, Rivermark is the gold standard of banks.

The service is terrible. Advantis was a good company. The buyout did not serve it's customers…read more On hold for an hour. A person at a call center took all my personal information and then told me they could not help me. I would have to be transferred to someone who could. I requested a simple process that had been handled many times. I suggest no one join Rivermark. Julie

I am a long time Onpoint customer and am generally satisfied customer. However I have had…read moredifficulties only at the Happy Valley branch. Today I needed to get information to complete a retirement document for my girlfriend. I needed to verify which number on a check was the routing number and which one was the account number. The worker i approached was rude and said if I wasn't on her account she couldn't help me. Excuse me this is general information. She could have showed me with my account. She just decided and made no effort to understand my need. I went a head and googled it. Easy Peasy. I am use to getting help from Sandy or Milwaukie. Understand I needed general information. I already had a check and was holding onto a number of documents. I was clearly upset. If an employee has made somebody frustrated they could check with another employee or figure out a work around. I won't go back into Happy Valley branch of Onpoint. Two other experiences with rude staff.

I am extremely disappointed with their service. I've been a loyal customer for years, holding three…read morecar loans, a mortgage, and severale savings accounts with them. Recently, after paying off my car loan, was told by the rep on phone they have mailed my tittle. I reached out multiple times and even visited the Happy Valley branch, where I was assured the title was mailed on July 30, 2024. It has been over five weeks, and I still have not received it. It's frustrating that while they charge interest promptly, they fail to deliver on their promises. Sending such an important document like a car title through an unsecured mail method is unacceptable. How much did it cost to mail it? A mere 50 cents for a stamp? It feels like once we pay off the loan, they no longer care about our paperwork. Given that I still have a mortgage with their bank, I am very concerned about how they handle the title for my house when the time comes. Well... i never received my car tittle. Then I've been told I have to visit the bank again to get a lien waiver and then go to the DMV, at my own expense, to retrieve a title that was lost due to their carelessness. Updated, it costs $99 to get a new tittle. I submitted a message asked for solution, no such an apology, the rep said lien waiver is same as tittle. Do you see people drive with lien waiver, do you pay for my time do go get a new tittle, do u pay me fee. They to.d me they have two options mail or client can pick up tittle at branch. Why didn't your people freaking tell me that options when we paid off? The rep asked me what they could do for me? You could do a damn thing... such a terrible service. Its their horrible process.