I am a long time Onpoint customer and am generally satisfied customer. However I have had…read moredifficulties only at the Happy Valley branch. Today I needed to get information to complete a retirement document for my girlfriend. I needed to verify which number on a check was the routing number and which one was the account number. The worker i approached was rude and said if I wasn't on her account she couldn't help me. Excuse me this is general information. She could have showed me with my account. She just decided and made no effort to understand my need. I went a head and googled it. Easy Peasy. I am use to getting help from Sandy or Milwaukie. Understand I needed general information. I already had a check and was holding onto a number of documents. I was clearly upset. If an employee has made somebody frustrated they could check with another employee or figure out a work around. I won't go back into Happy Valley branch of Onpoint. Two other experiences with rude staff.

I am extremely disappointed with their service. I've been a loyal customer for years, holding three…read morecar loans, a mortgage, and severale savings accounts with them. Recently, after paying off my car loan, was told by the rep on phone they have mailed my tittle. I reached out multiple times and even visited the Happy Valley branch, where I was assured the title was mailed on July 30, 2024. It has been over five weeks, and I still have not received it. It's frustrating that while they charge interest promptly, they fail to deliver on their promises. Sending such an important document like a car title through an unsecured mail method is unacceptable. How much did it cost to mail it? A mere 50 cents for a stamp? It feels like once we pay off the loan, they no longer care about our paperwork. Given that I still have a mortgage with their bank, I am very concerned about how they handle the title for my house when the time comes. Well... i never received my car tittle. Then I've been told I have to visit the bank again to get a lien waiver and then go to the DMV, at my own expense, to retrieve a title that was lost due to their carelessness. Updated, it costs $99 to get a new tittle. I submitted a message asked for solution, no such an apology, the rep said lien waiver is same as tittle. Do you see people drive with lien waiver, do you pay for my time do go get a new tittle, do u pay me fee. They to.d me they have two options mail or client can pick up tittle at branch. Why didn't your people freaking tell me that options when we paid off? The rep asked me what they could do for me? You could do a damn thing... such a terrible service. Its their horrible process.

Decided to join a credit union. Signing up was easy. But when I came in to talk about a purchase…read moremade online that charged me nine times more than the price and receipt showed, I was met with a woman, Anna behind the counter with a frosty rude demeanor. I asked her if this is common or a red flag. Anna not only couldn't answer the question but was amazingly hostile. ***********update********** Talked to Jennifer the manager, she was so kind and helpful. I recommended that Anna get some customer service training and work on her hostility behavior at work. Hopefully, this happens. Meanwhile, stay clear of Anna.

From the owner: At OnPoint, our purpose is to build strong communities by supporting financial growth and…read morewell-being, one person at a time. OnPoint provides financial services and education to help improve the lives of our members and the communities we serve--including Portland, Vancouver, Salem, Eugene and Bend. Since being founded as Portland Teachers Credit Union in 1932 by 16 educators, we've grown to be the largest community-owned financial institution in Oregon. With over 90 years of banking know-how and the strength of more than 500,000+ members behind us, OnPoint is committed to helping you live your best life. Federally insured by NCUA. Equal Housing Opportunity.

In late 2025 I moved from SE Portland to Canby, and I was really sad to lose the close access to my…read moreRivermark branch on Belmont, as I had long considered them a standout in the banking world. Probably an anomaly. But nope! I found the Happy Valley branch ( much closer to my new home) to be every bit as friendly, helpful, bend-over-backwards as the Belmont one. ​This must be a Rivermark trait, to hire people who smile and are competent and efficient. I initially opened accounts at a Canby-based credit union, but they treated me as an annoyance and no one ever smiled. If all you ever need is a kiosk and can do all your banking online, this probably isn't a big deal, but if you need to conduct business that involves face-to-face transactions such as power of attorney or notarization of documents, Rivermark is the gold standard of banks.

The service is terrible. Advantis was a good company. The buyout did not serve it's customers…read more On hold for an hour. A person at a call center took all my personal information and then told me they could not help me. I would have to be transferred to someone who could. I requested a simple process that had been handled many times. I suggest no one join Rivermark. Julie

There is never a person to answer your phone. When you go inside the branch, there is always a…read morelong wait. Very few staff.

Great local friendly service oriented branch of the bank…read more Have always received good service. Prompt handling banking needs. Drive up window tellers friendly & efficient handling banking needs Highly recommend

I was helped out today (9.28.22) by Chaya, a very patient member of this banking team. She was very…read morewell acquainted with everything that I needed to get done. Such a terrific asset to this banking establishment.

If there is a Zero i would. I have been a Chase client for decades...it was still Washington Mutual…read morebefore. I dont need much from this bank. No interest on my checking but im still a client. All i requested was a newer dollar bills for my trip abroad ( fyi abroad has higher dollar currency if newer, no tear , no marks) . The teller told. E if i could wait for the Senior teller? Or cashier? Or manager? -not sure about the designation. The teller told me he has more access to it. I waited for 5 mins ,he was with a client. Then he attended to me like annoyed and he did not even try to see if he has newer bills. Like i waited for 5 mins and this guy would just tell me - no new bills , without even looking in the vault or his teller counter. He is A male -asian, did not get his name. In contrast to Chase in 82nd Fredmeyer. The lady Manager/ Cashier was so attentive the moment i walked in. Asked me what i need. Told me to fill up deposit slip and she will find me newer bills at her vault. Like Wow! Awesome customer service 82nd Chase.

I signed up for Unitus years ago after being treated wonderfully when I wasn't even a member. Fast…read moreforward to today and we closed on our first home. I had always heard about the painful process of home buying and the terrible mortgage brokers and what not. Well, Michelle Hollenbeck made our first go at it extremely easy. She was quick to answer questions, even outside normally business hours. She was professional, she communicated with me during the process and made everything super easy. She really made me feel like she had our best interest in mind during every step of the process. This was totally not the experience I was expecting but I'm so glad I went with Unitus! Once again Michelle, thank you!

I dont understand why my original review was removed but i wanted to wrote a review for Heloc…read moreapplication in this location. Moderator said i couldn't review twice now I repost my review again only for this location. They really wasting my time. The underwriters process is so slow and seems that no one working on the loan, keep calling then for update finally the assistant manager call back with some silly regulatory that no one heard, that the rental income have to be divided by half because your husband is in the tax return!! What a stupid rules that no lender ever have. Wasting my time and really not upto date with the technical loan rules. Dont go to them for loans.

Always amazing customer service when I go in there!!! Very friendly and knowledgeable staff!!!read more

DO NOT BANK HERE. My experience has been absolutely horrific and these people are honestly a…read moredisgrace to call themselves a bank. I opened a new account, AND MY CARD HAS BEEN DEACTIVATED BY THEM MORE DAYS THAN ITS BEEN ACTICE. I jump through every hurdle for them and even went as far to giving them notice I was going out of town. AND THIS BRANCH INTENTIONALLY LOCKED MY DEBIT CARD , just to ensure my trip would be nothing but an uphill battle. Me and my INFANT DAUGHTER can't even rent a vehicle or so much as buy a bus ticket. And they did this on purpose after I left , because they didn't like my willingness to call them out on there constant need to invade my privacy, and lock my account whenever it's convenient to them . I've never had the displeasure of being around more rude and unprofessional people. Please, do yourself a favor, and go ANYWHERE BUT HERE . The owner should be ashamed. There's a reason why they have nobodys banking with them . Hopefully they shut down soon. Because playing with people lives and money is criminal. Any good reviews here are fake.

Becky was absolutely unprofessional, completely condensending and rude to us starting a business…read moreaccount. saying they don't work with new accounts that don't do 2million or more which is complete bs and I've never heard anything like that from a bank. And a starting business account. She was rude and treated us horribly and incredibly rude. Going to report her to higher up. No one that unprofessional should be a banker or working with people.

From the owner: Let the U.S. Bank ClackamasOregon Office help you bank smarter with Online Banking, Bill Pay,…read moreChecking Accounts, Savings Accounts, Bank Loans and Student Loans.

Unfortunately after 25 years of banking here. I am done. Mercedes attitude was the last straw. I…read morewasn't asking for a miracle I was asking for help. Unfortunately without there manager customer services flys out the window. I closed my account immediately. Best decision of my life. On point will get my business and investments and be helpful and kind while doing it.

So my dad went here to report fraud on his bank account, the bank teller was so rude and was…read moreaccusing him of fraud himself and was saying he was lying. I don't have her name, but I will update. Beyond disappointed and disgusted