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Moorpark, CA

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Business Equipment Systems

5.0 (3 reviews)
Closed • 8:00 am - 5:00 pm

Services - Business Equipment Systems

Printer repair

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The Device Lab

The Device Lab

(35 reviews)

Let me share with you an awesome experience with the founder and owner of The Device Lab, Austin,…read morewho is calm, cool, collected, down to earth, and who impressed me so much that I feel compelled to share my story here. I would like to express my appreciation of Austin's professional ingenuity and get the word out that he is head and shoulder above Genius Bar in what he does-- device repair. Price is reasonable. Here is the quick story: Last Saturday (08-15-2026) I took my 2016 Apple MacBook Pro to Apple Genius Bar for diagnostic and repair, where I was received with utmost courtesy, waited there patiently for 1.5 hours, witnessed my computer given all kinds of diagnostic tactics by the receptionist, who did with all her earnest effort to revive it. Unfortunately I had to leave Genius Bar with the announcement that my MacBook Pro is "beyond repair." Unconvinced, I tried my luck on another store from online search and found The Device Lab, and Austin fixed it! Well, an old computer is an old computer and there is no need for much fuss or excitement about this triviality. But Austin left me with another impression: his sincerity and ability to do what he sets out to do, which is to repair. What can be cooler than a man who delivers his promise by doing what he likes and is good at? I spoke to Austin and found his business philosophy reasonable and truthful: doing what he likes, helping people, figuring out the cause of problem, getting things fixed without having to resort to replacement ( a favorite recommendation from big companies...). Behind this work ethic and principle is another guideline that directs his work: trust from his customers. I like that! O, by the way, there is another reason that urged me to write this review for Austin. He told me he started this company over a year ago, and I see in him what I had to go through back in 2004, when I started having my own tutoring center. I understand how a small business like his lives on word of mouth among customers, as it was with my own company. I also understand how negative comments tend to travel ten times faster than good, appreciative feedback. I think it is fair and natural that I share my thoughts with those who may be viewing his website for selection. One more thing: I live locally, and I love supporting local small business! De-Yin Jeng

I had such a great experience at The Device Lab! They fixed my daughter's iPhone 11 Pro screen and…read moreit works perfectly now. What really stood out to me was that they actually had the screen in stock, every other place I called had to order it and told me it would take a couple of days, plus they were quoting me $20-$40 more. Not only was The Device Lab able to do the repair the same day but their pricing was super fair. On top of that, the vibe of the shop is honestly amazing. The moment I walked in, I noticed how warm and welcoming everything felt. I even complimented the owner because it's so different from the typical plain, white-wall repair shops. It felt chic, cozy, and thoughtfully put together. Love how he immediately gave the credit to his wife, you can tell he is extremely proud of her work and rightfully so because I would hire her to make my business look as cute as The Device Lab. Great service, great pricing, and a beautiful space. highly recommend! Thank you again, I know my Daughter needs an upgrade but the IPhone 11 will do for now.

uBreakiFix by Asurion

uBreakiFix by Asurion

(254 reviews)

I dropped my iPhone a day before, and it seemed to work fine until the next day. The screen face…read morewas bulging out from the base. I looked up on Google and found that the battery may have expanded from the sudden shock of the drop. Anyway, I thought I may need to replace the phone so I went to my local ATT and they didn't have any phone to swap for me right away, so I ended up coming to UbreakiFix. Good thing I did, because they saved me a lot of money and replaced the battery with Apple OEM battery, within an hour. I did request for expedited service for a fee, and I got my phone as good as new within an hour. This place is great! Highly recommend.

I brought my Lenovo Yoga 2-in-1 in for a cracked screen and specifically told Taylor that…read moretouchscreen and stylus functionality were essential. I was given the choice between an aftermarket and OEM screen, and was assured the aftermarket option would be a suitable replacement with touch/stylus capabilities. After paying $412.99, I got the laptop back with a working display but completely non-functional touchscreen and stylus support. I made multiple trips back to the store trying to resolve the issue, only to be told I needed to come back when Taylor was working because nobody else seemed able to address the situation. When I finally spoke with him, I was told that because the screen wasn't OEM, "it only makes sense that there are problems with it," and that replacement screens would "probably also not have the touchscreen capability." Instead of taking ownership of the issue, the conversation quickly shifted to how I should have purchased the store's protection plan. That has nothing to do with the fact that I was never informed beforehand that the repair could remove major functionality from my device. To make matters worse, I was given an incorrect district manager email address, and after obtaining the correct one, I sent a detailed complaint and follow-up emails. It's now been over a week with zero contact from store leadership or management. I am now approaching a month since my first visit and still do not have a properly functioning laptop. The most frustrating part isn't the mistake, it's the complete lack of accountability and communication afterward. I'm simply asking for what should have been delivered in the first place: a fully functional repair or a refund.

Business Equipment Systems - electronicsrepair - Updated October 2026

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