We have used Black Car several times now and appreciate the prompt, professional service. We have…read moremade them our go to for airport transportation.

Outstanding service! I accidentally booked my pickup for 11:00 PM instead of 11:00 AM and didn't…read morerealize it until an hour before landing. I messaged Dan from the flight, and he managed to have a car waiting for us as soon as we stepped out--zero wait time. Huge thanks to Dan and the team for saving the day!"

We selected Cloud9 limo for a 25 person passenger bus for our wedding in September 2018…read more I actually did some extensive online research for limo/bus companies that serviced the west suburbs of Chicago and Cloud9 was one of the most attractive ones that would fit our needs due to (1) good pricing (2) great quality of the selection of transportation options (newer vehicles/buses). They are a legitimate company as some other limos do not even have a decent website or seem to have an address and what gave me comfort in selecting them is that they were always responsive/available whether it was by phone or email. Roberto was our driver and he was there on time. He texted me from his phone once he arrived at the hotel. He arrived 15 min earlier than planned which is always a great thing. He such a nice gentleman and ensured that we were all good/ready before we took off from one location to another. Overall, he was/is a great driver as we had about 20 people in the bus and it was a smooth ride. He delivered us timely and safely from all of our locations/destinations. The limo bus was very clean inside and out and the sound system was solid. Thank you so much for your services. I would 100% recommend Cloud9 and Roberto as a driver. You will be ensured safety and smooth transportation services!

Synopsis: Our terse morning driver was bleeding from the head & yelled at members or our wedding…read moreparty regarding payment. Our evening driver threatened to leave our remaining guests, wedding party, bride & groom because he did not read the schedule provided by our wedding planner & AGAIN thought he had not been paid when he had. I am giving 1 star for the clean & pretty trolley, but the humans involved made for an honestly terrible overall experience. I would NEVER recommend Cloud9 for an important event. Our major issue with Cloud9 was attempting to pay them, despite a contract & down payment from us. They make prepaying quite inconvenient, so we figured with everything else going on, no big deal we will hand them a card on the day. We tried to do this, however, they had no way to accept payment, were not able to process the apple card & therefore wanted to take pictures of our credit card & IDs (uncomfortable). They then demanded a different card, which we provided. However since we had now provided my Father in Laws card & the ID was my husbands, they had a melt down about this as well instead of calming solving it. They angrily called our wedding planner incessantly. Yelled at members of our wedding party, including the groom, during photos. After this was "resolved" & paid (keeping in mind that they are walking away with digital images of our IDs & credit cards..) this information was not communicated with our evening driver, who was AGAIN demanding payment from my Father in Law in front of a trolley full of guests. The driver even THREATENED TO LEAVE our remaining guests, wedding party, bride & groom because he thought he had not been paid when he had & he ALSO had our scheduled times wrong. My Father in Law had to pull up his account statement & show it to the driver in order for him to take us home AT THE CONTRACTED & PAID FOR TIME. Our venue closed at 12, we scheduled our additional two hour time (for MORE MONEY, a part of our signed contract from months before the wedding) from 10:15-12:15. The driver insisted that we should have been back at the hotel by 12 & again threatened to leave. All of this, coupled with an unfriendly, bleeding morning driver leads me to this review. The trolley itself was beautiful, it is a shame that it was absolutely ruined by our experience with Cloud9 employees. Do NOT entrust them with any important events. Additional: 1. Including a screenshot of the "payment options" sent to us, with no "easy and fast online pre-pay" option. The FIRST card provided was given WITH a matching ID. Your company was unable to process this apple card due to outdated & lacking payment processing options. Therefore in the scramble of our wedding day, we provided a NEW card for YOUR convenience & did not update the ID that had previously been given. 2. These raised voice conversations occurred outside of the trolley and/or when no music was playing at all. It did not "come across as yelling" it was raised voice, aggressive yelling. 3. We informed the driver of the blood on his head. He was unconcerned & did not attend to the situation. Regardless of why or how this injury occurred, I consider in unacceptable to have uncovered blood at my wedding or in any other public or professional setting. Calls were in fact placed to our coordinator & our driver DID threaten to leave. You were not there. I was.

American Yellow Taxi was such a nice change from using Uber to get my family safely home from the…read moreairport after a long trip back to Chicago at O'hare airport. It was easy to coordinate the pick up, our driver was on time and very helpful with our luggage, and the ride home was smooth and pleasant. We were very happy with our experience and will use them again.

I was definitely "taken for a ride!" The ride TO the airport was exactly as agreed. Good…read morecommunication, on time and courteous. We were charged the flat rate quoted when we booked. Not so on the return. Our flight had a weather delay. I began communicating with the dispatch 3 hours before our originally booked pickup. I gave flight info and kept communicating via text to give our updated arrival time. I sent 12 texts in response to the dispatcher and driver. What a shock to be charged more than double the agreed upon "flat rate". Driver put off talk of payment until we had unloaded at home and were standing in my driveway. What a SHOCK! The quoted "flat rate" of $75 was now nearly $200! I politely tipped but resolved never to book in advance with American Yellow Taxi. What's the point of booking a "guaranteed flat rate" in advance if that guarantee is not honored when weather delays happen. He cited "wait time" as the reason, but I communicated the new arrival time 3 hours in advance of our originally booked pickup. Don't trust the quoted price at American Yellow Taxi. They will take you for a ride if they can get away with it.

Always excellent and courteous service…read more Have used them for many years and always consistently excellent service.

We utilized WCL as airport transportation Great customer…read moreservice They kept us updated on timing accurately vua text And their safety standards and checks were great to insure we got on the right shuttle Both transportation operators gave excellent service

Premier Trolley did a great job with our wedding this June! Jennifer was easy to work with and our…read moredriver Ryan did an awesome job. I would recommend them to anyone that needs trolley service.

Premier Trolley was great for our wedding last weekend! Jennifer was very responsive, kind and…read morehelpful. She was flexible with a last-minute journey change due to an issue with our hotel. Trolley was very cute and clean, our driver was great and prompt. I wish the AC had a little more oomph for a hot July day, but everything else was perfect. I would certainly recommend them to anyone looking for transportation for a wedding or other event. Thank you!

This was my second time renting this party bus for my birthday, and once again it was an amazing…read moreexperience. Everything was seamless from start to finish, and the service was extremely professional. Paul was fantastic to work with and made the entire process easy and stress-free. This will be the only party bus company I use going forward. Thank you so much, Paul!

Great service! Hired him for my daughter's party bus excursion last weekend. He even drove around a…read morelittle bit when he arrived at the venue while we were still setting up the party, so we could surprise her. Will definitely hire them again! Timely, organized and reliable! Thank you!!

The late night pick up was great. There wasn't too much of a wait as the airport was extremely busy…read morefor that time of day/night. I would recommend using this service to my family & friends. I was traveling with cousins and one of them used this service as well as she was very pleased with her transportation; and the cost for the ride was exceptional. One service wanted to charge double to what P & B Custom Transportation charged. The drawback is there isn't a way to pay the driver with a credit card. However, that is my only complaint.

I utilized this company for my travel between ORD to downtown and the experience was wonderful. The…read moredriver was on time, friendly and courteous. The ride was comfortable and clean. I would not hesitate to take on this service again once I return back to the windy city. Thank you P&B transportation. -Brian

When our flight was delayed by 8 hours and we arrive at O'Hare at 2:30 am it was so great to call…read moreand hear that our driver was waiting for us on a cold February night. Driver was courteous and had us home and me in be by 3:15am. Office staff was great handling our call from Mexico and reassuring us that someone would be there when we got in. The pick up the week before was prompt at 5:30 am and delivered us quickly and efficiently. Highly recommend them. I have been dealing with them for oer 40 years and always pleased.

We were stranded at O'Hare because O'Hare-Midway limousine service entered our return…read moretransportation on 6/9 instead of 5/12. And when we called to be picked up we were told that they did not have any way of getting us home, and that they had no way to make it right. We were on our own. Their service used to be much better. However, NEVER will we use this firm again.